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December 12, 2014
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Destination Coordinator

Position Description

Coordinator, Expedia Local Expert (LX) Supplier Support
Expedia Local Expert (LX) line of business makes thousands of activities and services including theme park tickets, theater shows, sightseeing tours, attractions, adventures, transfers, spa products and other services in hundreds of destinations around the world available online & offline.
The Coordinator - LX Supplier Support will work directly with LX suppliers to resolve day -to-day problems such as invoicing, inventory, stop sells, general enquiries and manage supplier relations specific to pricing, accounting discrepancies and customer escalations from call centers through phone and email interaction.
Specific responsibilities include:
The Coordinator interacts daily with external supply partners and internal Expedia teams to help resolve supplier issues as they arise.
• Assist supply partners with amendments to their offers on the various company systems
• Assist with the maintenance of a supplier database including Pricing, Inventory, Stop Sells, Accounting, Customer Complaints, Notifications, Cancelations
• Successfully gather and analyze information in supplier case management
• Makes effective decisions within his/her authority supporting Expedia customers and suppliers, escalate as necessary
• Manage accounting issues when surfaced by supplier or Expedia Accounting
• Proactively manage rate renewal and insurance projects and ongoing rate changes and insurance updates within company systems
• Assist with supply contract negotiation/amendments and insurance tracking for new and existing suppliers.
• Assist with Ad hoc projects
• Partner with peers and manager to insure departmental metrics are achieved
• Maintain and promote a high level of internal and external customer satisfaction by using professional, positive communication skills and accurate response to email and phone communications
• Be highly effective in managing multiple projects simultaneously
• Provide solutions to the suppliers and provide any additional supplier service /education as needed.
• Flexibility and willingness to assist where and when needed as directed by your Manager

Core Competencies:
- Customer Focus- Works to understand both internal and external customer needs and develop plans to meet them.
- Relationship Building- Must be able to earn trust of suppliers so they think of us first when the make a change or have situations come up that will impact our sales.
- Problem Solving- Must be able to think through complex problems, analyze data and identify root causes and take appropriate action to eliminate future issues.
- Multi-Tasking- Manage multiple competing and shifting priorities across the portfolio in combination with current projects.
- Personal Effectiveness- Must feel a strong sense of ownership to each assigned project or initiative and work it through to best possible outcome.
- Focusing on what is best for our customers, Expedia and our partners.
- Adapts well to and is energized by change
Requirement/qualifications:
• Highly organized and detail oriented with a very strong attention to details and outstanding analytical and problem solving skills
• Highly efficient internet and phone skills including MS Office programs : Outlook, Word and Excel
• Ability to excel in a fast paced, constant changing environment
• Independently driven to learn new applications, technologies, and skills
• Travel industry background with customer service support experience are preferred
• Schedule flexibility required
• Reliability is a must
• Fluency in English (written and spoken) required
• 2+ years of related experience

*LI - TS1
NET:MYS


View the original article here

December 4, 2014
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Jawatan Kosong Universiti Pertahanan Nasional Malaysia (UPNM)

State: Kuala LumpurCountry: MalaysiaListed: December 3, 2014 12:40 pmExpires: This ad has expired

Sejarah Universiti Pertahanan Nasional Malaysia (UPNM) bermula dengan penubuhan Akademi Tentera Malaysia (ATMA) pada 1 Jun 1995 sebagai organisasi yang bertanggungjawab menjalankan program pengajian di peringkat Sarjana Muda dan latihan ketenteraan kepada Pegawai Kadet Angkatan Tentera Malaysia (ATM). Peranan ATMA kemudian diperluaskan dengan menjadikannya sebagai UPNM yang diwartakan pada 10 November 2006.
UPNM kini mempelawa warganegara yang berkelayakan untuk mengisi kekosongan jawatan seperti berikut:

1. Jurutera / Juruukur Bahan J52

Tarikh tutup permohonan pada 21 Disember 2014
Lokasi : Kuala Lumpur
Sektor: Kerajaan

CARA MEMOHON
i. Pemohon perlu mengisi Borang Permohonan Jawatan Bukan Akademik (UPNM/PEND-02). Borang tersebut boleh di dapati di laman web http://www.upnm.edu.my/. Borang yang lengkap diisi perlu diserta bersama salinan dokumen/sijil yang diperlukan.

ii. Permohonan yang telah lengkap hendaklah di alamatkan kepada:-

Unit Perjawatan dan Pengambilan (Bukan Akademik)
Bahagian Sumber Manusia
Jabatan Pendaftar
Universiti Pertahanan Nasional Malaysia
Kem Sungai Besi
57000 Kuala Lumpur

iv. Jawatan yang dipohon hendaklah ditulis di penjuru atas sebelah kiri sampul surat.
v. Sila kemukakan pada atau sebelum tarikh tutup permohonan.
vi. Hanya calon yang di senarai pendek sahaja akan dipanggil temu duga. Pemohon yang tidak menerima apa-apa jawapan dalam masa enam (6) bulan selepas tarikh tutup iklan adalah dianggap tidak berjaya.
4. Tarikh tutup permohonan jawatan adalah pada 21 Disember 2014 (Ahad)

Peringatan
Permohonan yang tidak lengkap dan tidak memenuhi syarat tidak akan diproses dan dianggap tidak berjaya.

Muat turun iklan jawatan disini

Syarat-syarat permohonan disini

Muat turun borang permohonan jawatan disini


View the original article here

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Destination Coordinator - ( Fixed Term Contract)

Position Description

Coordinator, Expedia Local Expert (LX) Supplier Support - Japanese Speaking- ( Fixed Term Contract)
Expedia Local Expert (LX) line of business makes thousands of activities and services including theme park tickets, theater shows, sightseeing tours, attractions, adventures, transfers, spa products and other services in hundreds of destinations around the world available online & offline.
The Coordinator - LX Supplier Support will work directly with LX suppliers to resolve day -to-day problems such as invoicing, inventory, stop sells, general enquiries and manage supplier relations specific to pricing, accounting discrepancies and customer escalations from call centers through phone and email interaction.
Specific responsibilities include:
The Coordinator interacts daily with external supply partners and internal Expedia teams to help resolve supplier issues as they arise.
• Assist supply partners with amendments to their offers on the various company systems
• Assist with the maintenance of a supplier database including Pricing, Inventory, Stop Sells, Accounting, Customer Complaints, Notifications, Cancelations
• Successfully gather and analyze information in supplier case management
• Makes effective decisions within his/her authority supporting Expedia customers and suppliers, escalate as necessary
• Manage accounting issues when surfaced by supplier or Expedia Accounting
• Proactively manage rate renewal and insurance projects and ongoing rate changes and insurance updates within company systems
• Assist with supply contract negotiation/amendments and insurance tracking for new and existing suppliers.
• Assist with Ad hoc projects
• Partner with peers and manager to insure departmental metrics are achieved
• Maintain and promote a high level of internal and external customer satisfaction by using professional, positive communication skills and accurate response to email and phone communications
• Be highly effective in managing multiple projects simultaneously
• Provide solutions to the suppliers and provide any additional supplier service /education as needed.
• Flexibility and willingness to assist where and when needed as directed by your Manager

Core Competencies:
- Customer Focus- Works to understand both internal and external customer needs and develop plans to meet them.
- Relationship Building- Must be able to earn trust of suppliers so they think of us first when the make a change or have situations come up that will impact our sales.
- Problem Solving- Must be able to think through complex problems, analyze data and identify root causes and take appropriate action to eliminate future issues.
- Multi-Tasking- Manage multiple competing and shifting priorities across the portfolio in combination with current projects.
- Personal Effectiveness- Must feel a strong sense of ownership to each assigned project or initiative and work it through to best possible outcome.
- Focusing on what is best for our customers, Expedia and our partners.
- Adapts well to and is energized by change
Requirement/qualifications:

•Good Japanese language skills (written and spoken) is a must. Knowledge of other language(s) is an added plus.
• Fluent in English

• Highly organized and detail oriented with a very strong attention to details and outstanding analytical and problem solving skills
• Highly efficient internet and phone skills including MS Office programs : Outlook, Word and Excel
• Ability to excel in a fast paced, constant changing environment
• Independently driven to learn new applications, technologies, and skills
• Travel industry background with customer service support experience are preferred
• Schedule flexibility required
• Reliability is a must
• 2+ years of related experience

*LI - TS1
NET:MYS


View the original article here

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Jawatan Kosong Keretapi Tanah Melayu Berhad (KTMB)

Sorry, I could not read the content fromt this page.

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Jawatan Kosong Suruhanjaya Syarikat Malaysia

Sorry, I could not read the content fromt this page.

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December 3, 2014
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Jawatan Kosong Perbadanan Stadium Malaysia

Sorry, I could not read the content fromt this page.

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Jawatan Kosong Lembaga Lebuhraya Malaysia (LLM)

Sorry, I could not read the content fromt this page.

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Jawatan Kosong Pos Malaysia Berhad – Walk In Interview

State: Kuala LumpurCountry: MalaysiaListed: December 1, 2014 1:02 pmExpires: This ad has expired

Pos Malaysia Berhad is a Public Listed Company on the Main Board of Bursa Malaysia. We employ more than 16,000 people, at more than 700 outlets, reaching more than 6 million addresses nationwide.With a solid financial standing, we continue to deliver to our stakeholders the good performance that is expected of us, year in and year out.
We are now accelerating our transformation journey and we are looking for highly dynamic professionals who are results driven to join us in the following positions:

We are now accelerating our transformation journey and we are looking
for highly dynamic professionals who are results driven to join us in
the following positions:

Available job in Pos Malaysia Berhad for accelerating our transformation journey and we are looking who are results driven to join us in the following positions bellow:

Walk In Interview at Pos Malaysia Berhad :

1. POSMEN NP1

Berikut adalah tarikh, masa dan tempat temuduga:

Temuduga Terbuka : POS MALAYSIA
Jawatan : POSMEN GRED NP1
Tarikh : 8 Dec 2014 (Isnin)
Masa : 8.30 pagi
Tempat : Pejabat Tenaga Kerja Bangi

pos malaysia berhad

View the original article here

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Associate Market Manager (Work Location in Penang)

Position Description

The role is based in Penang.

Position Description
The Associate Market Manager is a market-based role responsible for building revenue growth and developing and sustaining strong hotel partner relationships within their assigned markets. This includes negotiating favorable inventory rates and allocations at property level, and driving key activities that support Expedia's revenue goals and strategic objectives. The core focus for this position is to drive revenue and room night performance for a defined area through managing a portfolio of local lodging suppliers in their market in an effort to build a sustainable long term relationship resulting in superior revenue results and inventory supply.

Position Responsibilities
Deliver revenue and/or acquisition goals through management of inventory, content, rates and supplier relations through negotiation of best inventory and most strategically competitive rates in the assigned market. Secure inventory through on-going account management during acquisition and renewal
Negotiate and secure market deals, promotions and dynamic rate rules. Coordinate with Point of Sale (POS) to leverage merchandising opportunities and offerings
Evaluate market trends and competitor activity and provide analysis and recommendations to management
Develop and sustain strong partner relationships by delivering superior consulting services and capturing marketing and sales opportunities through regular partner contact and delivering value added services
Provide meaningful performance reporting analysis to partners at the property level to implement win-win solutions in order for the partner and Expedia to achieve market performance and long-term activity goals
Develop and drive sound recommendations/action plans based on insights from data analysis to optimize partner hotels in the Expedia market place and their lodging market overall
Develop a strong network and relationships within the local market in order to leverage appropriate market influencers (e.g. congress and tourism bureau, hotel association etc.) and provide expertise to the local industry
Promote Expedia's full suite of products offerings and key initiatives to partners and educate them on the full use of our products and tools
Act as liaison between partners and other Expedia functional areas to train and educate partners on the various Expedia tools, connectivity solutions, payment and billing alternatives, and other partner facing Expedia systems or services
Coordinate with other Expedia teams and functional areas to create and implement innovative business solutions aimed at building a strong market presence, merchandising, and attractive value propositions
Lead the development and execution of overall market business plans, and ensure Expedia has a long-term business strategy to deepen our position in the assigned market/territory
Other reasonable duties, as assigned

Required Skills & Experience

2-4 years related industry experience and college degree; or equivalent degree in Hospitality or Revenue Management
Demonstrated understanding of how to match market demand and supply
Ability to analyze data and take proper actions without direction
Strong written and oral communication skills; including fundamental presentation skills and the demonstrated ability to articulate ideas clearly and appropriately influence others
Proficiency in Microsoft Word, Excel and PowerPoint
Ability to work and thrive in a multi-tasked, fast paced environment
Proficiency in English. Other language skills may be required depending on the location of the position

Critical Competencies

Relationship Management: Establishes and builds healthy working relationships with partners.
Solution Alignment: Evaluates rates and availability with an understanding of products, services, and the market for the purpose of obtaining favorable arrangements for Expedia.
Sales & Negotiation: Effectively works in a defined market or region, identifying prospective partners, and negotiating successfully in a constructive, consultative, and collaborative manner.
Written & Spoken Communications, Listening, and Influencing: Conveys, receives, and interprets ideas and information, presents information appropriately to a diverse range of audiences, and influences partner decisions.
Build & Maintain Teams: Encourages, motivates, and guides individuals and teams in learning and improving effectiveness and develops and improves individual, team, and organizational performance.
Strategy Execution: Develops goals, ideas and initiatives that improve the organization's performance, manage costs, and drive change at all levels.
Drive for Results: Driving high standards for individual, team, and organizational accomplishment; tenaciously working to meet or exceed challenging goals; deriving satisfaction from goal achievement and continuous improvement.

*LI-MB2
LPS-GMM-APAC


View the original article here

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Jawatan Kosong Suruhanjaya Perkhidmatan Awam (SPA)

State: Across MalaysiaCountry: MalaysiaListed: December 1, 2014 6:54 amExpires: 275 days, 6 hoursSorry, I could not read the content fromt this page.

View the original article here

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Jawatan Kosong Tenaga Nasional Berhad (TNB)

State: Across MalaysiaCountry: MalaysiaListed: November 30, 2014 1:04 amExpires: This ad has expired


Powering the nation for over a decade, Tenaga Nasional Berhad (TNB) is the largest electricity utility company in Malaysia with estimated RM71.4 billion worth in assets. Committed to providing service excellence, our Company is listed on the main board of Bursa Malaysia and employs approximately 28,000 staff to serve a customer base of over seven million in Peninsular Malaysia & Sabah. Today, TNB continues to lead the effort in fostering economic growth & social development in the country.

1. Executive (Library & Quality Management)
2. Principal Researcher

Tarikh tutup permohonan pada 05 Disember 2014

Iklan jawatan dan permohonan secara online disini


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Jawatan Kosong Dewan Bahasa dan Pustaka (DBP)

State: Kuala LumpurCountry: MalaysiaListed: December 1, 2014 3:50 pmExpires: This ad has expired

C:\Program
Dewan Bahasa dan Pustaka dengan ini mempelawa warganegara Malaysia yang berkelayakan dan berumur tidak kurang daripada 18 tahun pada tarikh tutup iklan jawatan untuk memohon jawatan yang berikut:

1. Perancang Bahasa S41
2. Pustakawan S41
3. Penolong Pegawai Teknologi Maklumat F29
4. Pengawal Keselamatan KP11
5. Pembantu Operasi N11

Tarikh tutup permohonan pada 15 Disember 2014
Lokasi : DBP, Kuala Lumpur
Sektor : Kerajaan

Muat turun iklan jawatan dan syarat kelayakan disini

Permohonan jawatan secara online melalui SPA8 disini


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Malaysia: Deputy Director, Resettlement Support Center

Deputy Director, Resettlement Support Center | ReliefWeb Skip to main content Labs Blog Mobile Twitter Facebook YouTube Google plus RSS About Us Help Login / Register HomeUpdatesCountriesDisastersTopicsOrganizationsJobsTraining Print01 Dec 2014Deputy Director, Resettlement Support CenterJobfromInternational Rescue Committee—Closing date: 30 Jan 2015

Background/IRC Summary: The IRC Resettlement Support Center East Asia (RSC) opened in October 2005 to assist refugees seeking permanent resettlement in the United States. RSC assists refugees in completing applications for consideration by the U.S. Department of Homeland Security (DHS) and transmits pertinent information to organizations in the U.S. offering sponsorship arrangements for those granted admission. If an applicant is approved for resettlement, RSC staff guide the refugee through post adjudication steps, including obtaining medical screening exams and sponsorship assurances from U.S. resettlement agencies. Finally, RSC prepares refugees destined for resettlement in the U.S through cultural orientation. The RSC primarily assists refugees in Thailand and Malaysia but also conducts prescreening and DHS support missions in China, Hong Kong, Indonesia and other countries in the region.

Job Overview/Summary: The Deputy Director (DD) of RSC is a senior managerial position and responsible for day to day oversight of all program and operational functions of the IRC RSC project in Malaysia. The DD reports to the Director of the RSC (DRSC) and directly supervises the Program Coordinators, the Operations Coordinator and the Senior Finance Manager. The DD also serves as the point of contact for USRAP partners in Malaysia and plays a key role in the RESC strategic planning process.

Major Responsibilities:

Program Quality and Delivery

Ensure that fiscal year processing targets for Malaysia, including prescreening and presentations to DHS CIS, are met. Oversee the Worldwide Refugee Access Processing System (WRAPS) - functions of RSC in Malaysia. Develop and monitor the RSC Malaysia project budget in coordinator with the Senior Finance Manager and the DRSC Promote a team approach and positive learning environment utilizing RSC Thailand, IrC headquarters, program and operations staff and other partners to continually enhance the quality of refugee processing and cultural orientation implementation and delivery. Consult with and make recommendations to the DRSC on operations issues such as pipeline management and planning Report to the DRSC in a timely and thorough way on all programmatic/staff problems, donor/government issues or any other information of concern to the IRC

Key Partners & Donor Relations

Ensure that monthly programmatic, statistical, and financial information for RSC Malaysia are provided to the DRSC for preparation and submission to IRC New York, PRM, USCIS, the US Embassy in Bangkok and US-based resettlement agencies. Maintain excellent strategic relationship with USRAP program partners in Malaysia, including USCIS, UNHCR and IOM. Represent RSC to the refugee community through Information Campaign activities and attendance at regular CBO meetings. Take the lead on visitor management activities, in cooperation with DRSC, including developing itineraries, briefing books, scheduling and presentations.

Human Resource Management, Staff Development & Retention

Lead a coherent senior management team, with regular meetings, clear roles and authorities, and an inclusive approach. Oversee management of RSC national and international staff in Malaysia to ensure an efficient, cooperative and quality-conscious workforce capable of meeting emerging programmatic challenges. Develop a positive work environment for all staff supported by a professional level human resource management function. Support and hold management staff accountable for providing staff development opportunities and planning Review, in coordination with senior RSC management team, yearly work and performance plans to ensure long-term and short-term priorities are on track and aligned with grant objectives. Provide performance feedback on a timely and regular basis. Ensure that RSC Malaysia is within employee and employer compliance as required by IRC Human Resources Policies, report problems or issues immediately to DRSC.

Security & Operations Management

Promote coordination and teamwork between program and operations staff to ensure quality program delivery. Working with RSC management team to ensure the implementation and monitoring of financial and operational policy and procedures to ensure constant compliance with IRC and donor policies. In coordination with the Senior Regional Safety and Security Advisor ensure that the security management plan for the country is updated and ensure the consistent monitoring and analysis of the security environment and adherence by all staff to the IRC security protocols and procedures. Prepare and monitor project budget in close cooperation with DRSC and IRC Finance Department. Ensure that IT infrastructure supports RSC programmatic needs, including WRAPS.

Key Working Relationships:

Position Reports to: Director, Resettlement Support Center Direct Supervision to: Program Coordinators (2), Operations Coordinator and Senior Finance Manager

Other Internal and/or external contacts:

Internal: Regional Director, Deputy Regional Director for Operations, Senior Program Coordinator RSC Thailand and WRAPS Reporting Contractor External: PRM Washington, US Embassy; Malaysia and Thailand, UNHCR Malaysia, IOM Malaysia, USCIS Malaysia and Thailand, RPC Washington and Community Based Organizations.

Job Requirements:

Education

Bachelors Degree required

Work Experience

Minimum 5 years work experience in refugee processing and/or refugee resettlement Demonstrated knowledge of the U.S. Refugee Admissions Program Minimum 5 years program management experience, including experience in managing a multi-cultural staff

Demonstrated Skills and Competencies

Proven people management and leadership skills: the ability to lead staff and promote productivity in a pleasant work environment Strong strategic planning, monitoring, management, supervision, and budgeting expertise Strong communication skills, both interpersonal and written.

Others: Able to travel to locations within East Asia region.

Working Environment: The employee is required to adhere to the "IRC Way" for professional conducts, as well as to be in compliance with all relevant Policies and Procedures while carrying his/her duties.

All other employee terms and conditions shall be as per stipulated in the Employment Contract and/or Employee Handbook.

How to apply:

Please follow this link to apply: http://www.aplitrak.com/?adid=YW5nZWxhdi40NDE4MS4zODMwQGlyYy5hcGxpdHJhay...

Job ID: #744831 Training categories: Administration/HRManagement Country: Malaysia City: Kuala Lumpur Organization: International Rescue Committee Theme: Coordination Job years of experience: 3-5 years Job type: Job How to apply HomeUpdatesCountriesDisastersTopicsOrganizationsJobsTraining About Us Help Informing humanitarians worldwide. A service provided by OCHA

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Lodging Support Services Agent - Indonesian Language Support

Position Description

Responsibilities:
•Works directly with Expedia hotel partners (suppliers) in Expedia systems on behalf of market management teams in inventory management and other systems, training and guest support.
•Accesses up to 10 systems at any given time assisting suppliers and customers with resolution of financial questions, lodging or inventory inquiries and guest support.
•Provides customer service support assistance to Expedia guests with general questions.
•Provides support for escalated customer issues including re-accommodation (relocation to a new hotel) with accurate expense tracking and reporting.
•Successfully gather and analyze information in customer or supplier case management
•Assists Hotels with rejected card transactions - reissue credit cards numbers, provide training and usage guidance.
•Review accounting reconciliation data to ensure accuracy of processing.
•Makes effective decisions within his/her authority supporting Expedia customers and suppliers, escalate as necessary.
•Investigates and takes action to meet Expedia's needs.
•Growing functions in support of suppliers and customers - inventory management services, data entry, and training.
•Exercises good judgment in decision-making on behalf of customer and supplier relationship management
•Responsible for greeting customer in a courteous, friendly and professional manner according to company procedures.
•Responsible for guests relocations of hotel accommodations.
•Escalated Issues: Credits, Stop Sells, Closing Allotments, etc
•Maintain and promote excellent client relations by managing a prompt and accurate response to email and phone communications.
•Book/change/cancel reservations for lodging properties and provide necessary follow through.
•Be highly effective in managing multiple projects simultaneously.
•A problem-solver who can make independent decisions, be able to actively listen, and communicate clearly and concisely
•Maintain acceptable quality scores on all calls.
•Maintain acceptable level of performance.
•Provide solutions to the customer and provide any additional customer service /education as needed.
•Flexibility and willingness to assist where and when needed as directed by your Supervisor.

Qualifications:
•Fluent proficiency & comprehension in Indonesian is required and English (preferred). Knowledge in other APAC language(s) is an added plus.
•Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis
•Highly efficient internet and phone skills, MS Office programs and highly proficient/comfortable with computers
•Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way
•Strong ability to multi-task while effectively communicating with partners/customers
•Strong time management skills
•Ability to develop effective solutions to difficult problems or situations
•Is confident about his/her ability to contribute effectively
•Independently driven to learn new applications, technologies, and skills
•Responds effectively under stressful situations
•With guidance, learns quickly on the job
•Takes responsibility for his/her actions and is receptive to constructive criticism
•Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
Work Experience and Education Guidelines:
•Travel industry background with customer service support experience (preferred)
•Familiar with accounting terms and further financial operations will be an asset
•Previous experience in customer care position (preferred).
•University Degree (required)
•High School Degree or GED (required)
•Microsoft Office application skills, including Outlook, Access, and Excel
•Fluency with internet, computer usage and web-based application skills

Core Competencies:
Customer Focus - Agents are required to handle escalated customer
situations, relocating guests from their original hotel to
another hotel due to supplier not accommodating
reservation.
Relationship Building - Agents are required to work with Market Management
on high profile and expensive relocations in order to
minimize Expedia's cost

*LI-TS1


View the original article here

November 28, 2014
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Accounts Receivables Clerk Job in Kenya

Job Title: Accounts Receivables Clerk
Job Purpose: To provide financial, clerical and administrative services. To ensure efficient, timely and accurate payment of accounts under his or her control.
 Main Job Tasks and ResponsibilitiesMaintain up-to-date billing systemGenerate and send out invoicesFollow up on, collect and allocate paymentsCarry out billing, collection and reporting activities according to specific deadlinesPerform account reconciliationsMonitor customer account details for non-payments, delayed payments and other irregularitiesResearch and resolve payment discrepanciesGenerate age analysisReview AR aging to ensure complianceMaintain accounts receivable customer files and recordsFollow established procedures for processing receipts, cash etc.Process credit card paymentsPrepare bank depositsInvestigate and resolve customer queriesProcess adjustmentsDevelop a recovery system and initiate collection effortsCommunicate with customers via phone, email, mail or personallyAssist with month-end closingCollect data and prepare monthly metricsCPA 3, ACCA FinalistBCOM or Finance degree is preferableKnowledge of accounts receivableKnowledge of office administration and proceduresKnowledge of general bookkeeping proceduresKnowledge of general accounting principalsProficient in relevant computer softwareKnowledge of regulatory standards and compliance requirements1-3 years accounts receivable and general accounting experienceAttention to detail and accuracyGood verbal and written communication skillsOrganizational skillsInformation managementProblem analysis and problem solving skillsTeam memberStress toleranceSense of urgencyTenaciousCustomer service skillsInterested candidates are invited to strictly email their cover letter and CV, clearly detailing their current remuneration and expectations to recruitment@odumont.com  before end of day 08 December 2014. Only short listed candidates will be contacted

View the original article here

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Lodging Support Services Agent - Korean Language Support

Position Description

Responsibilities:
•Works directly with Expedia hotel partners (suppliers) in Expedia systems on behalf of market management teams in inventory management and other systems, training and guest support.
•Accesses up to 10 systems at any given time assisting suppliers and customers with resolution of financial questions, lodging or inventory inquiries and guest support.
•Provides customer service support assistance to Expedia guests with general questions.
•Provides support for escalated customer issues including re-accommodation (relocation to a new hotel) with accurate expense tracking and reporting.
•Successfully gather and analyze information in customer or supplier case management
•Assists Hotels with rejected card transactions - reissue credit cards numbers, provide training and usage guidance.
•Review accounting reconciliation data to ensure accuracy of processing.
•Makes effective decisions within his/her authority supporting Expedia customers and suppliers, escalate as necessary.
•Investigates and takes action to meet Expedia's needs.
•Growing functions in support of suppliers and customers - inventory management services, data entry, and training.
•Exercises good judgment in decision-making on behalf of customer and supplier relationship management
•Responsible for greeting customer in a courteous, friendly and professional manner according to company procedures.
•Responsible for guests relocations of hotel accommodations.
•Escalated Issues: Credits, Stop Sells, Closing Allotments, etc
•Maintain and promote excellent client relations by managing a prompt and accurate response to email and phone communications.
•Book/change/cancel reservations for lodging properties and provide necessary follow through.
•Be highly effective in managing multiple projects simultaneously.
•A problem-solver who can make independent decisions, be able to actively listen, and communicate clearly and concisely
•Maintain acceptable quality scores on all calls.
•Maintain acceptable level of performance.
•Provide solutions to the customer and provide any additional customer service /education as needed.
•Flexibility and willingness to assist where and when needed as directed by your Supervisor.

Qualifications:
Fluent proficiency & comprehension in Korean is required and English (preferred). Knowledge in other APAC language(s) is an added plus.
•Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis
•Highly efficient internet and phone skills, MS Office programs and highly proficient/comfortable with computers
•Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way
•Strong ability to multi-task while effectively communicating with partners/customers
•Strong time management skills
•Ability to develop effective solutions to difficult problems or situations
•Is confident about his/her ability to contribute effectively
•Independently driven to learn new applications, technologies, and skills
•Responds effectively under stressful situations
•With guidance, learns quickly on the job
•Takes responsibility for his/her actions and is receptive to constructive criticism
•Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
Work Experience and Education Guidelines:
•Travel industry background with customer service support experience (preferred)
•Familiar with accounting terms and further financial operations will be an asset
•Previous experience in customer care position (preferred).
•University Degree (required)
•High School Degree or GED (required)
•Microsoft Office application skills, including Outlook, Access, and Excel
•Fluency with internet, computer usage and web-based application skills

Core Competencies:
Customer Focus - Agents are required to handle escalated customer
situations, relocating guests from their original hotel to
another hotel due to supplier not accommodating
reservation.
Relationship Building - Agents are required to work with Market Management
on high profile and expensive relocations in order to
minimize Expedia's cost

*LI-TS1


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Jawatan Kosong Suruhanjaya Perkhidmatan Pelajaran (SPP)

State: Across MalaysiaCountry: MalaysiaListed: November 26, 2014 1:48 amExpires: This ad has expired

Suruhanjaya Perkhidmatan Pelajaran (SPP) ditubuhkan pada 1 Januari 1974 melalui penguatkuasaan Akta A193 dan P.U.(B)556/1973. SPP merupakan agensi/jabatan di bawah pentadbiran Jabatan Perdana Menteri. Menteri yang bertanggungjawab ke atas SPP ialah Yang Berhormat Senator Tan Sri Dr. Koh Tsu Koon.

jawatan kosong suruhanjaya perkhidmatan Pelajaran Malaysia

Warganegara Malaysia yang berkelayakan adalah dipelawa untuk memohon jawatan tetap secara
atas talian (online) melalui portal Jobsmalaysia di http://www.jobsmalaysia.gov.my/.

Pegawai Pendidikan Pengajian Tinggi

Pegawai Pendidikan Pengajian Tinggi Gred DH41Pegawai Pendidikan Pengajian Tinggi Gred DH29

Anggota Kumpulan Pelaksana

Pembantu Tadbir (Perkeranian / Operasi) Gred N17Pembantu Tadbir (Kewangan) Gred W17Pembantu Makmal Gred C17Penyelia Asrama Gred N17Pegawai Khidmat Pelanggan Gred N17Pembantu Pengurusan Murid Gred N17.

Permohonan adalah dibuka sepanjang masa. Urusan pengambilan akan dijalankan berdasarkan maklumat kekosongan jawatan yang dikemukakan oleh Kementerian Pelajaran Malaysia dan Kementerian Pengajian Tinggi Malaysia.

MORE INFO KLIK SINI


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Jawatan Kosong Universiti Islam Antarabangsa Malaysia (UIAM)

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Jawatan Kosong Sime Darby Berhad

State: Kuala LumpurCountry: MalaysiaListed: November 26, 2014 2:15 amExpires: This ad has expired

Sime Darby is a Malaysia-based diversified multinational involved in key growth sectors, namely plantations, property, motors, industrial, energy & utilities and healthcare. Founded in 1910, its business divisions seek to create positive benefits in the economy, environment and society where it has a presence. With a workforce of more than 100,000 employees in over 20 countries, Sime Darby is committed to building a sustainable future for all its stakeholders. It is one of the largest companies on Bursa Malaysia with a market capitalization of more than RM50 billion.

Job Vacancies At Sime Darby Holdings Berhad

1. Assistant II, Billing & Collection
2. Office Administrator – Yayasan Sime Darby
3. Clerk I , Finance Operations
4. Executive, Financial Reporting – Group Finance
5. Sales Consultant
6. Assistant Officer
7. Executive, Business Planning

Closing date 28 Nov – 10 Dec 2014

Vacancies Details & Online Application CLICK HERE


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Jawatan Kosong Kumpulan Wang Persaraan (KWAP)

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Human Resource Executive Job in Kenya

Our Client, an upcoming Total Solutions Provider in the Hospitality Industry seeks to recruit a Human Resource Executive.  This is an exciting opportunity for an energetic and enthusiastic individual with interest in a challenging role that will help develop their career to full potential.

Job  Objective: To maintain and enrich the organization's human resource function through effective planning, implementation and evaluation of employee relations and human resources policies, programs, and practices.

Responsibilities:

Develop an effective  recruitment programConduct training needs assessment, plan and deliver some trainingPeriodically conduct pay surveys and advise on reward related issues e.g. benefitsDevelop and implement a staff performance appraisal tool to plan, review and reward staffPrepare and update staff manualEnsure legal compliance by the organization & develop policies based on current Employment Act (2007).Design a filing, retrieval system to maintain HR records.Develop self through attendance of relevant workshops to maintain technical and professional knowledgeAs a team player work closely with all sections, and in a consultancy role assist departmental heads to understand and implement HR Policies.Administer payrollDeal with employee grievances and implement disciplinary proceduresDevelop HR planning strategies for immediate and long term staff requirements with line managers.Conduct Administrative duties such as supervision of administrative and other support staff, manage insurance covers, assist in procurement, oversee communicationCoordinate all meetings & events for the organization & any other duties as required.A person of high integrity who can be trusted by colleaguesAn individual of high integrity with ability to maintain confidentialityA team player with the ability to motivate others to deliverA highly responsible, committed, reliable and loyal individual Ability to multitask  and work effectively under pressure and to tight deadlinesExcellent communication skills (verbal and written)Business Administration and Management skillsAbility to manage the technical aspects of the positionAt least 2 years work experience in a similar roleMinimum Education Level / Professional QualificationsA Bachelor’s degree in Human Resource ManagementHigher Diploma in HRM from a reputable organizationCertificate / Diploma in Business Administration / Management will be an added advantageProficiency in MS-OfficeWorking knowledge of HRMISAny other duties as may be required by Management.If you are interested and confident that you meet the outlined Qualifications and Skills, send your CV with 3 referees and cover letter with details of current and expected salary to info@fivetalentsafrica.com by Friday, 28th November, 2014.  

Clearly indicate the position title on the subject line. 

Only shortlisted candidates will be contacted. 

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Jawatan Kosong Lembaga Kemajuan Bintulu (BDA)

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Jawatan Kosong Universiti Sains Islam Malaysia (USIM)

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Jawatan Kosong Pembangunan Sumber Manusia Berhad (PSMB)

State: Kuala LumpurCountry: MalaysiaListed: November 26, 2014 4:51 amExpires: This ad has expired

Human Resources Development Act, 1992 was enforced in January 1993 and led to the establishment of the Human Resources Development Fund (HRDF) which was the administered by the Human Rsources Development (HRDC). In line with the corporatisation exercise via the Pembangunan Sumber Manusia Berhad Act 2001, the HRDC is now known as Pembangunan Sumber Manusia Berhad (PSMB)

Pembangunan Sumber Manusia
Berhad is looking for a result-oriented, fully committed and highly
capable professional to fill up the following position:

Kekosongan di Pembangunan Sumber Manusia Berhad (PSMB)

1. Account Clerk
2. Asst Executive

Tarikh tutup permohonan pada 27 November & 06 Disember 2014
Lokasi : Kuala Lumpur & Penang
Sektor : Berkanun

Iklan jawatan dan permohonan secara online disini


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Microfinance Institution Accountant Job in Nairobi Kenya (KES 50K - 70K)


Salary: Ksh 50,000 – 70,000 Gross.

Our client is a fast growing microfinance institution that provides micro credit solutions to positively transform the lives of their customers and other stakeholders by offering high quality financial services. 

They are looking to hire a dynamic and self motivated Accountant to join their team of professionals.
Job Purpose:- The incumbent will be responsible for all payables and receivable accounts, financial budgeting, financial planning and other related accounting duties. This position requires a good knowledge of accounting with proven experience in a busy institutionDuties and Responsibilities:-

Compiles and analyzes financial information to prepare entries to book of accounts, such as general ledger accounts, documenting business transactionsMaintain and audit company financial records.Oversee budget and financial management.Perform duties related to bookkeeping, preparation of government audits, taxes, and financial planning.Cash flow managementWork with tax returns and analyze financial information to ensure taxes are paid on time.Assist in auditing accounts for errors, misinformation, fraud, and overspending.Report financial information to management.Create and analyze budgets.Advise management on tax ramifications of business decisionsAct as a consultant in areas such as compensation, benefits, and asset protection.Oversee accounts payable and receivable.Forecast revenue and analyze ledgers.Identify and investigate variances.Participate in strategic planning, fraud prevention, and budget development.Analyze daily banking transactions and journal entriesPayroll reconciliationPrepare monthly sales reports into excel spread sheet for analysisCertified Public Accountant with at least 3 - 4 years of working experienceA bachelor’s degree in Accounting or Finance is preferred.Financial management and Accounting, Budgeting and financial forecasting Skills.Self starter, who is organized, disciplined and goals orientated.Full Knowledge of Accounting package software skill.Good organization and Management skill.Cash Disbursement and Records Keeping, Good analytical and reasoning skills.Good leadership and supervisory, Preparation of Financial statement skills.Honesty and integrity.Can be able to achieve targets under strict timeframe.MUST pay keen attention to details.Good team player.If you are up to the challenge, posses the necessary qualification and experience, please send your CV only quoting the job title on the email subject (Accountant 50 – 70K Gross) to jobs@corporatestaffing.co.ke before 11th December, 2014.

Kindly indicate current/last salary on your CV


N.B: We do not charge any fee for receiving your CV or for interviewing
Only candidates short-listed for interview will be contacted.

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November 27, 2014
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Steel Fabrication Company Site Supervisor Job in Kenya (Re-Advertised)

Our client based in Nairobi Kenya, is a 40 year old Steel Fabrication company with main product areas focused on Design Fabrication and all types of structural steel works for commercial, industrial and public buildings.
Due to Expansion and growth, we are looking for a Site Supervisor with the below detailed background for their growing business:

Responsibilities;

Supervise, coordinate and schedule the activities of structural steel and concrete related projects.Inspect work progress, equipment and construction sites to verify safety and ensure that specifications are met.Locate, measure, and mark site locations or placement of structures or equipment.Coordinate work activities with other construction project activities.Assign work to employees, based on material or worker requirements of specific jobs.Estimate material or worker requirements to complete structural steel and concrete related projects.Confer with managerial or technical personnel, other departments, or contractors to resolve problems & to coordinate activities.Order or requisition materials or supplies.Analyze worker or production problems and recommend solutions, such as improving production methods or implementing motivational plans.The ideal candidate will be required to have;A Diploma in Engineering.7-10 years’ experience in the management and execution of structural steel and concrete related projects.Ability to manage and coordinate projects.Good understanding of steel fabrication drawings.Ability to inspect and manage quality of work at site.Ability to manage a team and coordinate resources.Excellent use of English language for written and verbal communication. Be able to work with minimum supervision.
If your experience and qualifications match the required profile above, please send your detailed CV only, clearly showing examples of relevant experience, with the subject “Site Supervisor” to peter@rtsgp.com by Dec 18th, 2014.
Only shortlisted candidates will be contacted.

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Longhorn Publishers Country Operations Manager Job in Rwanda

Longhorn Publishers is a leading provider of educational and other learning materials in the East African region. We wish to recruit a highly competent, proactive and self driven person to fill the following position;Country Operations Manager - Rwanda

Key Responsibilities

Co-ordinate office processes and authorize business transactions for control and effective customer services.Manage customer relations to improve company image, goodwill and customer satisfaction.Manage the marketing communication process to increase market share and sales revenue.Manage the distribution and retail networks to maximize sales.Conduct market research to identify existing and emerging business opportunities.Monitor competition and customer behavior to ensure effectiveness of marketing strategies.Participate in budget preparation for revenue generation, resource allocation, control and accountability.Oversee the management of financial documents in the subsidiary for reference.Co-ordinate and supervise the activities of staff in Rwanda to ensure achievement of set targets.Advise management on matters pertaining to staff for decision making.Maintain security procedures for safety of staff, assets, privacy and integrity of ICT systems for continuity of operations and to meet statutory obligations.Provide information on operational issues, investment opportunities and business concerns to the Head of Sales Operations on a regular basis to facilitate decision making.Liaise with government and other stakeholders in the education sector for book publishing information to inform instructional materials development and related projects.Perform any other duties as may be assigned by the Company.Must be a resident in RwandaBachelors degree in Education or a Business related field.Diploma in Sales and Marketing will be an added advantage.Proven work experience of five (5) years in the Publishing/Education Industry.Outstanding needs analysis, positioning, business justification and closing skills.Superior presentation and excellent oral and written communication skills.Commercial acumen with excellent negotiation skills.If you meet the specifications for the above position, please e-mail a cover letter and current CV in pdf, indicating contacts of three referees and expected salary to jobs@longhornpublishers.com not later than 5 December 2014.
Only shortlisted applicants shall be contacted

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Microfinance Institution Marketing Officer Job in Nairobi Kenya (KES 50K plus Commissions)

Marketing Officer – Microfinance  Salary: Kshs. 50,000 + Commissions upon attaining targets.

An exciting opportunity has arisen with our client, a unique microfinance institution offering micro credit solutions, to positively transform the lives of their customers and other stakeholders. They seek to hire a dynamic individual to fill the role of a marketing officer.

Job Purpose: The incumbent will lead and supervise all marketing functions and campaigns internally and externally, as well as communicating the institutions marketing plan.

Job Responsibilities:-

Achievement of sales targets by winning new accounts.Recruit sales agents and keep them motivated to meet targets.Execute highly focused prospecting activities and professionally sell loans and other MFI products.Establish a strong relationship with clients through processing of loan applications and disbursement.Maintain a portfolio of existing customers and develop new profitable business.Identify and direct cross selling opportunities to customer base.  Ensure proper branding and merchandising of institution productsCoordinate cross sell opportunities with sales agents and other business lines. Analyze sales information and initiating relevant actions to maximize on salesConduct competitor analysis and market research to obtain insights.Adapt business plan from management into a sales planTo ensure an effective and profitable operation of sales force and the achievement of all sales objective and budget allocatedHandle customer complaints and enquiries swiftly and on time.Establish proper feedback mechanism that will allow the customers to give feedbackLiaise regularly with other departments to ensure product availability in line with sales requirements.Effective financial management of expenses versus budget allocations in the marketing activities.To advise management on market trends and dynamics.Recommend the tools and resources required to achieve the set objectivesDegree in Banking, Accounting, Sales and Marketing or any other Business Related Field2 to 5 years of marketing experience in a busy setup, those in banking/ lending, deposit marketing or microfinance industry will have an added advantage.Strong personality with great marketing and selling skills.Must have Good working knowledge of advertising, merchandising and product supplies.Strong analytical and interpersonal skills.Should good at execution business plans and innovationGood written and oral communication skills.Sound negotiations skillsGood budgeting knowledge.If you are up to the challenge, posses the necessary qualification and experience, please send your CV only quoting the job title on the email subject (Marketing  Officer – Microfinance  50K + Commissions)  to jobs@corporatestaffing.co.ke before 11th December , 2014.

Kindly indicate current/last salary on your CV


N.B: We do not charge any fee for receiving your CV or for interviewing
Only candidates short-listed for interview will be contacted.

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Africa Nazarene University Examinations Office Administrative Assistants Jobs in Kenya

Africa Nazarene University is a Christian University that integrates faith with learning to produce well rounded individuals who are able to meet challenges of their times. It is sponsored by the Church of Nazarene, an international Protestant denomination in the holiness tradition. Applications are invited from qualified professionals to fill position of Senior Administrative Assistant and Administrative Assistant at the Examinations Office.
Senior Administrative Assistant

A Bachelor’s Degree in Education or Social Sciences from a recognized University, with over five (5) years’ experience in institutions of higher learning. Applicants at Masters Level shall have an added advantage.

Administrative Assistant

Job Requirement: A Bachelor’s Degree in Education or Social Sciences from a recognized University, with three (3) years’ experience in institutions of higher learning.

Responsibilities: To provide administrative services in the University examination office, dissemination of information to students amongst other duties. In addition to either of the position above the person must be of high integrity, proficient in computer applications, excellent communication, interpersonal, organizational and analytical skills.
Applicants should give full details of educational and professional qualifications, work experience, present salary and other benefits and enclose copies of certificates, pay slip and testimonials giving the names and addresses of three referees who are knowledgeable about the applicant’s competence and area of specialization.  Applications should be sent to the address shown below:

The Vice Chancellor
Africa Nazarene University
P.O. Box 53067 – 00200
Nairobi.

Applications should reach the office not later than Thursday 5.00pm, 11th December, 2014. 

Applications could also be dropped at our Nairobi Campus located at the Stanbank Building or Aghro House, Moi Avenue.   Note that only short listed candidates will be contacted.

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Millward Brown East Africa Scripting Executive Job in Kenya

Job Description: Scripting Executive
 Main Purpose of the Job: A Scripting Executive takes overall responsibility for the efficient and timely delivery of scripting function within Millward Brown East Africa. He/She is responsible for communication with Client Service and Operations on projects assigned to him/her. The role involves ownership of project scripting, amending, deploying & closing scripts, managing script schedules (project setup to delivery), managing access to STG and ensuring timely delivery to Clients Service according to the agreed project specification. As scripting executive you will actively seek and communicate ways to improve project scripting at all times. Scripting Executive will be responsible for offering scripting related solutions and communicate the same to CS and Head of outsourcing and client liaison

Main Duties & responsibilities
 
Receive scripting brief from CS, confirm receipt and agree delivery timingsReceive script prompt materials-Print ads, audios, video,etc - and incorporating them into the scriptCommunicating, negotiation and sharing timelines with CS & Outsourcing & Client Liaison CoordinatorLiaising with Client Service, Outsourcing & Client Liaison Coordinator on ‘Feasibility/Field ability’ of questionnaireLiaise with CS in case of any change with the QuestionnaireCreate a new Project into STG and supply the Project namePrepare a Draft script in STGApply the skips\Routing throughout the scriptTest the script alongside attendant prompt materials -Print ads, audios, video,etc - to make sure it is working rightGranting access rights into STGManaging and maintaining projects in STGAmend scripts to take care of any issues raised by QC/CS to finalise the scriptAdvising and communicating on scripts version to be used in data collectionDeploying and closing scriptsSample (10%) Data check after the pilot to make sure Skips/Routings are working rightFeedback on 10% data check to CS & Outsourcing & Client Liaison CoordinatorProvide feedback as per agreed scripting frequency & format of updates with CS/Outsourcing & Client Liaison CoordinatorMeeting deadlines and taking corrective action where necessary.Handling Script-related queries from CSDevelop key quality control procedures in ScriptingEnsure adherence of local quality standards as laid out in the scripting proceduresConform to key quality control in project scripting as laid out in the ISO manualsPreparation of scripting quality control reportsOrganise and share projects scripting findings/areas of improvement with CSMake recommendations to CS for improvements in futureName files to conform to ISO 20252Documenting all projects files in the ISO folderThorough Knowledge of STG and scripting languageCustomer Focus – CS & PMScripting - Accurate set up of projectsMinimal queries on scripting & pilot dataUltimately responsible for the smooth project(s) scriptingAdherence to key scripting & STG processes, systems and internal controls to ensure the smooth running of the functionBuild relationships with PM, QC, Finance and Outsourcing & Client Liaison CoordinatorSubmitting project scripting updates, reports, reconciliations accurately and timeouslySorting project scripting related queries/issues across the cycle timeouslyProactiveness and high alertnessGood Analytical skillsAttention to detailsPartnering with CS, Finance, PM & QCEnsure compliance in relation to MSRA code of conductBuild a strong working relationship with CS, Finance, PM & QCWork in partnership with client service & QCDevelop a co-operative interdepartmental relationship with CS, Finance, PM & QCBuild a strong working relationship with suppliers(IMRB)Minimum Qualifications / Work ExperienceScripting in STG, DimensionsExposure to questionnaire designMinimum 3 years’ experience working with Survey to Go and DimensionsHands on knowledge of managing scripting for multiple projectsExcellent Numeric skillsExcellent interpersonal skillsAbove average communication skills both verbal and written.Post college qualification would be advantageousProject coordination and management skills would be advantageousExperience working with CAPI/CATI would be advantageousKnowledge of the MSRA code of conductTechnical Competencies RequiredThorough knowledge of Survey to Go & DimensionsData tabulation & Analysis in Survey to GoData conversion from STG to SPSS/Dimensions/QuantumWorking knowledge in Microsoft office packages:ExcelPowerPointPersonal/Behavioural CompetenciesExcellent interpersonal skillsCo-operation and commitmentPersonal driveExcellent attention to details and accuracy in working (proof reading and numbers)Highly organisedManagement of own self developmentHighly motivatedAble to consult and share with othersAbility to work independently and within a teamView difficulties as challenges, retain optimism despite setbacksTake ownership of problems and actionsReceptive to new ideas and ways of doing thingsCommon senseIntegrity and high ethical standardsOrganisation chartTo report into the Outsourcing and Client Liaison CoordinatorIf you believe you meet the requirements for this position please forward your CV and a motivation letter to jobs.kenya@millwardbrown.com

 Closing date for submission is CoB 1st December 2014.

*Only short-listed candidates will be contacted.


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Human Resources Advisor Job in Nairobi, Kenya

Job Title: Human Resources AdvisorReports To: Head, Human Resources
Closing Date: Open Until Filled

Summary: Our client is recruiting Human Resource Advisor who will contribute to the implementation, coordination and provision of an efficient tactical and administrative support to the delivery of the Human Resource strategy, which is aligned with the business objectives our company

Key Accountabilities:

1. Operational Measures

Contribute to the employee relations, recruitment, staffing, and customer service operations of Eastern Southern Africa Affiliate. Initiate corrective actions, implementation of organizational changes, and dispute resolutions.Advise outstation managers on employee relations, human resources policies & procedures, and basic legal requirements, including conducting internal investigations and mediation sessions whilst providing timely advise to minimize the impact of labour legislations and union activities on the businessMaintain databases to organize and analyze information used in the relevant functions and in liaison with relevant departments ensure accurate and timely reporting. Monitor employee retention Drive effective delivery of HR specialist functions  for employee services, all staff scheme, payroll  and ensure accurate record keeping of all staff documents across ESASupport the HR head in efficient running of the office and office fleet.2. Talent Management & Development:Implementing the most effective resourcing method to meet identified business needs and ensure top talent is attracted. To support and provide direction on training and development solutions, to ensure continuous and accelerated development of out- stations. To recommend and implement change management/organizational process-related interventions to stimulate a winning culture/climate which supports the company’s valuesTo participate and project the company’s image at professional associations as a leader in the corporate industryEfficiently manage the induction process for new employees while striving to continuously improve process to ensure company values and behaviors are entrenched upon joining. 3. Performance Management SupportEnsure that Performance Objectives processes for all employees are aligned with company objectives and performance measured against clearly defined  targets in order to drive a high performance cultureClosely working with line managers ensure the performance management calendar is  adhered to  Establish and maintain effective and productive relationships with key stakeholders in all functions, external colleagues in the HR discipline especially in the Pharma industry and other related human resources agencies.Utilization of key networks to ensure that our company’s awareness and attractiveness as an Employer of Choice is enhanced.Oversee the development of technology driven tools that significantly enhance the efficiency and effectiveness of HR processesConsistently support the periodical Employee Satisfaction surveys to determine the satisfaction levels of employees throughout the business. Apply the outcomes from the surveys to benchmark internally and externally and to develop action plans that will lead to optimal performance.University Degree in social science or similar field coupled with a professional qualification in Human Resources management.Candidate should have a minimum of 5 years’ experience in a Human Resources Generalist function in a multinational organization handling multiple countries with knowledge of HRM practices & principles.Ability to work with numerical & graphical data.Good understanding of the geo-political dynamics, Labor laws & market in SSA and the pharmaceutical industry in general.Ability to work with extremely confidential & sensitive data.Good interpersonal and communication skills.Strong influencing skills; ability to influence employees & management at all levels including the Leadership Team and senior management.Good resource management & project management skills.Proficient in Microsoft office applications.How to Apply:

Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CV’s, inclusive of names and contacts of 3 referees, current telephone number and email address by clicking on: Human Resource Advisor


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InterContinental Nairobi Assistant Revenue Manager Job in Kenya

Do you see yourself as an Assistant Revenue Manager?

InterContinental Nairobi is looking for you to join our Revenue team as an Assistant Revenue Manager.

Job Role:As a n Assistant Revenue Manager, you will be responsible of assisting driving all aspects of revenue management discipline in the department to maximize revenues and profit contribution, manage all aspects of competitor intelligence, pricing, management of room inventory, distribution channels, market segment mix, acceptance / denials of major group bookings.

Core Work Activities

Analyzing and Reporting Revenue Management Data and compiling information, analyzing and monitoring actual sales against projected sales.Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.Analyzes information and evaluates results to choose the best solution and solve problems.Generates and provides accurate and timely results in the form of reports, presentations, etc. Conducts sales strategy analysis and refines as appropriate to increase market share for all properties.Maintains accurate reservation system information.Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals.Generates updates on transient segment each period.Assists with account diagnostics process and validates conclusions.Managing Revenue Management Projects and StrategyUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.Updates market knowledge and aligns strategies and approaches accordingly.Achieves and exceeds goals including performance goals, budget goals, team goals, etc.Attends meetings to plan, organize, prioritize, coordinate and manage activities and solutions.Establishes long-range objectives and specifying the strategies and actions to achieve them.Takes a predetermined strategy and drives the execution of that strategy.Demonstrates knowledge of job-relevant issues, products, systems, and processes.Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.).Explores opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes/systems/products to make improvements.Provides revenue management functional expertise to cluster general managers, leadership teams and market sales leaders.Ensures hotel strategies conform to brand philosophies and initiatives.Ensures that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate.Prepares sales strategy meeting agenda, supporting documentation.Communicates proactively with properties regarding rate restrictions and strategy.Manages rooms inventory to maximize cluster rooms revenue.Assists hotels with pricing and provides input on business evaluation recommendations.Leads efforts to coordinate strategies between group sales offices.Supports cluster selling initiatives by working with all reservation centers.Uses reservations system and demand forecasting systems to determine, implement and control selling strategies.Checks distribution channels for hotel positioning, information accuracy and competitor positioning.Ensures property diagnostic processes (PDP) are used to maximize revenue and profits.Initiates, implements and evaluates revenue tests.Provides recommendations to improve effectiveness of revenue management processes.Communicates brand initiatives, demand and market analysis to hotels/clusters/franchise partners/owners.Promotes and protects brand equity.Bachelor's degree holder from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major / higher education qualification / equivalent in Revenue management or related field.5 years experience in revenue management, sales and marketing, or related professional area. Good command in English. Pro active approach, with strong drive for results and a track record of achievement.In return we'll give you a competitive financial and benefits package. Hotel discounts worldwide are available as well as access to a wide variety of discount schemes and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? 

Please get in touch and tell us how you could bring your individual skills to IHG by 5th December 2014. 

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Manufacturing Company Human Resource Officer Job in Mombasa Kenya

Position: Human Resource Officer - Mombasa
Company profile: Our client is a manufacturing company which deals in the manufacturing of food related products.
Objective: To manage the various HR functions in the organization
 Main Purpose of Job: The job holder will manage all HR aspects in the organisation in compliance with the Labour Laws and Corporate HR guidelines Provide support to supervisors and staff to develop the skills and capabilities of staff. Main activities:Ensure accurate JDs are in placeProvide advice and assistance when conducting appraisalsIdentify Training and Development needs and opportunitiesProcess trainings and follow up approvals and reimbursement from DITCoordinate staff recruitment and selection process Prepare adverts for vacant positionsGuide in short listing and schedule interviewsConduct reference checksCo-ordinate orientation and induction programsManage the separation process i.e Dismissals, Termination, Retirement and Redundancy procedures.(Including exit interviews)Performance Management & Staff DevelopmentCoordinating the performance management system and analysis of resultsImplementation of the training plan and co-ordination of training and development programs in the companyMonitor staff attendance and prepare weekly reports on the same.Promote workplace safety and ensure compliance with OHS legislationProvide basic counseling to staff on work related issues and concerns Maintain and update accurate staff records.File pension claims for employees exiting employmentAdministration of leave and leave records (Sick offs, annual etc)Accurate documentation for injuries, preparing case files, and custodian of legal records related to WIBA.Employee and Industrial RelationsManage disciplinary procedures and  grievancesInterface with union office bearers and oversee implementation of the CBAAssisting in the implementation and interpretation of HR policies and proceduresImplement the HR information systemProvide guidance in the disciplinary processImplementing the HR work- plan through specific activitiesEnsure compliance of ALL statutory requirements for the company i.e. NSSF, NHIF, PAYE, DIT, HELB, and filling of tax compliance form.Consolidate payroll input for processing of payroll.Staff loans and advances reconciliations and deductionsHonors degree from a recognized university, preferably in the areas of Human Resource, Business Administration or Social Sciences; Higher Diploma in Human Resources Management; Minimum 5 years generalist experience in human resource management; Experience working in a manufacturing Environment with strong experience of Industrial Relations including negotiating for Collective Bargaining Agreements;Sound knowledge of labour laws; Strong communication, influencing and interpersonal skills; Staff management skills including training and staff development experience; Membership to a professional HR body. To apply for this position send your CV to mycv@myjobseye.com quoting the position in the subject line. Kindly also mention your current/ last salary and benefits. Only shortlisted candidates will be contacted

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Consultancy for Organizational Capacity Development for a Save the Children Project Implementing Partner

Terms of Reference: Consultancy for Organizational Capacity Development for a Save the Children Project Implementing Partner

1. Background


Save the Children has been operational in Kenya since the 1950s, providing support to children through developmental and humanitarian relief programmes delivered both directly and through local partners. Current programming focuses on child protection, child rights governance, education, health, HIV/AIDS, livelihoods, nutrition and WASH. In 2012, as part of a global reorganization process, Save the Children combined the programmes of SC UK, SC Canada and SC Finland to create a single operation in Kenya. In February 2014, we completed a second transition, which saw us join forces with the British INGO, Merlin, and merge their health and nutrition programmes with our own. Save the Children now has an operational presence in Bungoma, Dadaab Refugee Camp, Garissa, Mandera, Nairobi, Turkana and Wajir. 
We work through partners in many other parts of the country. We have a staff complement of around 300 staff and an operating annual budget of approximately US$25 million in 2014.

Children Lead the Way’ (CLW) is a five year program financed by DFATD for $14.9 million, started in May 2011 and running until July 2016. The goal of the program is to secure the equal rights of girls and boys to protection, education, survival and health in Bolivia, Nicaragua, Peru, Burkina Faso, and Kenya.  

In Kenya, the project is implemented through five partners some of who are local community based organizations hence the justification for organizational capacity development based on identified needs. This will ensure that partner organizations have the ability to strategically position themselves and are equipped with the relevant skills for resource mobilization and continued support for children in their communities even beyond CLW project.  A Community Based Organization based in Meru who has been implementing the project will benefit from this kind of support this year.

2. Objectives of the Organizational Capacity Development

The objectives of the organizational capacity development support will be to enable the CBO:

To understand the concept of organizational  strategic planning To critically and professionally assess the organizational capacities/niche and support with ways to identify a focus area To have a better understanding of resource mobilization strategies and funding opportunities To acquire skills for proposal development With the help of the consultant to develop a draft strategic plan for the organization3. Purpose of the Consultancy

The purpose of this consultancy is to equip the partner staff with skills in strategic thinking and planning, skills to write winning proposals as well as resource mobilization strategies. 

The consultant will also be expected to review current documents and assist the CBO to draft a strategic plan by the end of the assignment.

4. Roles and Responsibilities


a) Responsibility of Save the Children Develop the TOR and draw the contract for consultancy services for the assignment. Provide required technical and advisory assistance during the entire assignment Cover the costs of the consultants as per the contractual agreement including transport and facilitation fees for the services. Process payment to consultant upon completion of all deliverables as per the agreed payment schedule outlined in the contract. b) Responsibility of the Consultant(s)
The consultant(s) will assume the overall responsibility for the partner’s organizational capacity development within the terms of reference.

The Consultant(s) shall:

Undertake in depth review of the partner’s  existing policies, guidelines, strategic plans if any and reports and other relevant documentsConduct a two day training for the partner’s staff on strategic planning, proposal writing and resource mobilizations based on an agreed agenda and formatOffer on-site technical support in developing the organization’s strategic planShare a draft strategic plan to all the partners staff including BOT members for feedbackIncorporate feedback provided by partner staff and share a final strategic plan for the organization- in soft and hard copiesSubmit report for the assignment to Save the Children focal staff (soft and hard copies)By responding to this TOR the applicant agrees to be responsible for fully understanding the requirements of the document.
Save the Children International reserves the right to reject any or all responses to the TOR, to advertise for new responses, or to accept any TOR response deemed to be in the best interests of the organization and what it stands for. Acceptance of this TOR should not be construed as a contract nor shall indicate any commitment on the part of Save the Children for any future action.

The TOR does not commit Save the Children to pay for any costs incurred in the submission of a response to this TOR or for any cost incurred prior to the execution of a final contract. Save the Children does not pay pitch fees to the bidders

Shortlisted applicants will be contracted by Save the Children International for interviews after which the successful applicant will be selected. 

The successful candidate will report to Save the Children International focal staff.

6. Duration / Timeline 

The assignment (training and follow up support) will run from 15th  December, 2014 to 19th January, 2015 
The proposed consultancy days shall be divided as follows: Review of partners documments and induction meeting with partner SMTTraining for the staff on strategic planning, resource mobilization and proposal writingFollow up suport with partner staff to draft staretgic plansDevelop a draft startegic plan and share with SMT for feedbackIncorporate feedback from SMT and submit final Organizational  strategic plan
7. Consultant’s Skills and Experience Master’s level qualification in strategic planning, project management, international relations, Monitoring and Evaluation,  Development studies, MBA or other relevant field or equivalentAt least 8 years’ experience in providing capacity building and oversight to NGOs in project planning and management, strategic planning, or any other related area.Proven experience in undertaking a training action on organizational capacity development for Non-Governmental Organizations and CBOs Deep knowledge and skills of proposal writing and funding opportunitiesFluency in English required.Knowledge of child rights and child protectionDemonstrated facilitation and training skills Demonstrated strong oral and written communication ability;Ability to work with local community based organizationsThe Consultant must abide by the Save the Children Child Safeguarding protocol, which is a statement of Save the Children’s commitment to preventing abuse and protecting children with whom it comes into contact. The Consultant will be expected to treat as private and confidential any information disclosed to her/him or with which she/he may come into contact during her/his service.  The Consultant will not therefore disclose the same or any particulars thereof to any third party or publish it in any paper without the prior written consent of Save the Children. Any sensitive information (particularly concerning individual children) should be treated as confidential. An agreement with a consultant will be rendered void if Save the Children discovers any corrupt activities have taken place either during the sourcing, preparation and implementation of the consultancy agreement.

8. Application Procedure

CLICK HERE to download the Expression of Interest FormInterested qualified individuals are requested to submit the following by electronic means to Kenya.jobapplications@savethechildren.org and copy magdalene.muoki@savethechildren.org by 2nd December, 2014
i. A CV and mandatory cover letter
ii. A technical proposal detailing response to the TOR, with specific focus addressing the scope of work and methodology to be used.
iii. A financial proposal in Kenya shillings outlining the overall budget required to achieve the task as outlined in your proposal.
iv. A minimum of three references from reputable organizations that the candidate has provided similar services to

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