Lodging Partner Associate I - Korean Language Support Job in , Hotel/Hospitality Career, Full-Time Regular Jobs in Expedia - 2015

Responsibilities:
1. Respond to inventory management inquiries
2. Contact lodging partners to resolve issues (questions, changes, etc.)
3. Contacting guest based on requests received for lodging partners, i.e. arrival
time, transfers etc.
4. Provide EPC user maintenance functions
5. Proactively call lodging partners to resolve future issues

Qualifications:
•Fluent proficiency & comprehension in Korean is required and English (preferred). Knowledge in other APAC language(s) is an added plus.
•Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis
•Highly efficient internet and phone skills, MS Office programs and highly proficient/comfortable with computers
•Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way
•Strong ability to multi-task while effectively communicating with partners/customers
•Strong time management skills
•Ability to develop effective solutions to difficult problems or situations
•Is confident about his/her ability to contribute effectively
•Independently driven to learn new applications, technologies, and skills
•Responds effectively under stressful situations
•With guidance, learns quickly on the job
•Takes responsibility for his/her actions and is receptive to constructive criticism
•Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
Work Experience and Education Guidelines:
•Travel industry background with customer service support experience (preferred)
•Familiar with accounting terms and further financial operations will be an asset
•Previous experience in customer care position (preferred).
•University Degree (required)
•High School Degree or GED (required)
•Microsoft Office application skills, including Outlook, Access, and Excel
•Fluency with internet, computer usage and web-based application skills

*LI-TS1

LPS-GSO-APAC-MLCC