Hotel Partner Support Agent - English Language Support

Key Responsibilities:
•Responding to inventory management inquiries.
•Contacting lodging partners to resolve issues (questions, changes, etc.).
•Proactively call lodging partners to resolve any anticipated future issues.
•Contacting guest based on requests received for lodging partners, i.e. arrival
time, transfers etc.
•Providing supplier self-service support and maintenance.
•Maintaining strong vendor relations with a positive attitude and outgoing
nature.
•Adhering to defined procedures, standards and performance expectations.
Experience, skills and education:
•Fluent proficiency & comprehension in English is required
•University Degree. Some college preferred)
•Experience in customer service oriented industry preferred
•Hotel/Travel -industry experience preferred
•Experience with Microsoft Office products.
Core competencies:
Drive for Results
•Professional customer service skills: solutions mindset, helping nature, passion
for the customer and the customer experience.
•Ability to handle difficult customer situations effectively; ability to set
expectations and deliver information in a positive way.
•Results-oriented individual who will take ownership of problem resolution.
•Excellent time-management, organizational, multi-task and prioritization skills.
Written & Spoken Communications
•Quickly be able to demonstrate sound judgment, while abiding to guidelines
and procedures ensuring clear and concise communication.
•The ability to communicate effectively at all levels from executive management
to individual contributor.
•Keen eye for detail and high level of accuracy.
Listening
•Listens carefully and attentively to others’ opinions and ideas; listens to others’
perspectives and clarifies meaning before responding.
Work Effectively with Superiors & Peers
•Dependable and able to work in a fast-paced work environment and be open
and flexible to changes in daily responsibilities and assignments, as needed by
the business.
•The ability to work unsupervised and make independent work related decisions.
•Flexibility and willingness to assist where and when needed and directed by
your supervisor.
Analytical Problem Solving & Decision-Making
•Highly organized and detail oriented with a very strong focus on process,
trends, and root cause analysis.
•Make effective decisions within your authority regarding supporting Expedia
suppliers, escalate as considers.
•Exercise good judgment in decision-making on behalf facility of supplier
relationship management

*LI-GH2
LPS-GSO-APAC-MLCC