Customer Service Associate - Sunbang Jaya/Puchong

job description

About the company

Randstad is partnering with an MNC organisation who is leading providers of freight forwarding and supply chain management services. The company have been providing our customers with transportation and logistics solutions that support the way they want to do business, wherever they are in the world for more than 10 years.

About the role

This a permanent role that based in Subang Jaya/Puchong. Working 8.30am-5.30pm Monday to Friday. The core purpose of this role is to provide consistent, high quality customer service for Premier Customers, whose buying is focused around transactional processes. The Premier Customer Service associate will be the first point of contact for the designated set of Premier Customers.

Duties and responsibilities:

• Efficient claim handling.


• Ensure timely resolution and response to customers.


• Follow up on the Outstanding bookings & handle query resolution


• Prepares contracts and charge structures as per the company legal standards


• Record and report the performance of the designated set of Premier Customers and that can help provide suitable recommendations


• Prepare & Send timely quotation to the Customer


• Received and register booking detail from the customer.


• Ensure shipping documents are delivered on time

Skills and requirement

• Candidate must possess at least diploma or degree qualified in any field


• High level of written and verbal English AND Malay


• Excellent MS office skills.


• At least 1 years of related experience will be added as advantage.


• Drive for Results


• Must able to work in fast pace environment.


• Well organized when working under pressure


• Team player – Works together with others in the business unit to achieve results, fosters teamwork

Culture and Benefits

With a fantastic monthly salary of RM2, 300 – RM2, 500 and medical cards. This is an opportunity to begin a role at an outstanding, world leading international organization based in Subang Jaya/Puchong.  You will be entitle for medical coverage and performance bonus. Full on the job training on specified system will be provided and continued support offered.

To apply online, please click on the appropriate link. Alternatively,send your resume to kavilnd.a@randstad.com.my (with subject title: Customer Service Associate) or call at 03-2036 6606 if you are interested with the job.