Coordinator, Expedia Local Expert (LX) Supplier Support - Japanese Speaking- ( Fixed Term Contract)
Expedia Local Expert (LX) line of business makes thousands of activities and services including theme park tickets, theater shows, sightseeing tours, attractions, adventures, transfers, spa products and other services in hundreds of destinations around the world available online & offline.
The Coordinator - LX Supplier Support will work directly with LX suppliers to resolve day -to-day problems such as invoicing, inventory, stop sells, general enquiries and manage supplier relations specific to pricing, accounting discrepancies and customer escalations from call centers through phone and email interaction.
Specific responsibilities include:
The Coordinator interacts daily with external supply partners and internal Expedia teams to help resolve supplier issues as they arise.
• Assist supply partners with amendments to their offers on the various company systems
• Assist with the maintenance of a supplier database including Pricing, Inventory, Stop Sells, Accounting, Customer Complaints, Notifications, Cancelations
• Successfully gather and analyze information in supplier case management
• Makes effective decisions within his/her authority supporting Expedia customers and suppliers, escalate as necessary
• Manage accounting issues when surfaced by supplier or Expedia Accounting
• Proactively manage rate renewal and insurance projects and ongoing rate changes and insurance updates within company systems
• Assist with supply contract negotiation/amendments and insurance tracking for new and existing suppliers.
• Assist with Ad hoc projects
• Partner with peers and manager to insure departmental metrics are achieved
• Maintain and promote a high level of internal and external customer satisfaction by using professional, positive communication skills and accurate response to email and phone communications
• Be highly effective in managing multiple projects simultaneously
• Provide solutions to the suppliers and provide any additional supplier service /education as needed.
• Flexibility and willingness to assist where and when needed as directed by your Manager

Core Competencies:
- Customer Focus- Works to understand both internal and external customer needs and develop plans to meet them.
- Relationship Building- Must be able to earn trust of suppliers so they think of us first when the make a change or have situations come up that will impact our sales.
- Problem Solving- Must be able to think through complex problems, analyze data and identify root causes and take appropriate action to eliminate future issues.
- Multi-Tasking- Manage multiple competing and shifting priorities across the portfolio in combination with current projects.
- Personal Effectiveness- Must feel a strong sense of ownership to each assigned project or initiative and work it through to best possible outcome.
- Focusing on what is best for our customers, Expedia and our partners.
- Adapts well to and is energized by change
Requirement/qualifications:

•Good Japanese language skills (written and spoken) is a must. Knowledge of other language(s) is an added plus.
• Fluent in English
• Highly organized and detail oriented with a very strong attention to details and outstanding analytical and problem solving skills
• Highly efficient internet and phone skills including MS Office programs : Outlook, Word and Excel
• Ability to excel in a fast paced, constant changing environment
• Independently driven to learn new applications, technologies, and skills
• Travel industry background with customer service support experience are preferred
• Schedule flexibility required
• Reliability is a must
• 2+ years of related experience

*LI - TS1
NET:MYS

View the original article here

Credit Control Collector ( Fixed Term Contract)
Position Overview:

This position is part of the Global Financial Operations team, based Asia. The Credit Control Collector is responsible for collecting amounts, maintaining a professional relationship with hotel suppliers and cooperates with Expedia Market Managers in different locations. We are looking for a highly motivated, goal-oriented individual with professional phone skills and extremely positive attitude. As a Credit Control Collector you will maintain your own account portfolio, contacting hotels via phone, email, requesting payment and reconciliation of compensation owed, while educating them on the benefits of partnering with us. This position requires an organized team player with communication skills. The role requires either one year experience in collections, customer service, or the travel industry, and bilingual fluency.

Responsibilities include but are not limited to:

* Make pro-active and collection calls, send reminder emails to hotels regarding unpaid invoices
* Analyse, understand and avoid reasons why hotels do not pay
* Communicate with hotels in various countries as required and bring new and innovative ideas how to collect unpaid invoices while maintaining a great business relationship
* Effectively cooperate with Market Managers in order to establish a strong Expedia Inc. Team
* Follow up with hotels on a recurring basis, building relationships
* Utilize various applications and tools such as SalesForce, and the Microsoft Suite of products
* Ability to work well with other departments including Cash Application, Supplier Relations, Invoicing, and Lodging Market Management
* Meet departmental expectations/deadlines including call/email volumes, response SLAs, and collections targets

Preferred qualifications:

* Must be fluent in English & Hindi Language
* 1-3 years of experience
* High School Diploma or equivalent
* Working knowledge of basic programs including Excel, Word, and Outlook
* Detail-oriented, organized, efficient and ability to multi-task
* Excellent problem-solving, analytical and mathematical skills
* Positive attitude, goal-oriented, and ability to work with minimal supervision
* Excellent verbal and written communication skills
* Dependable, flexible, and ability to work in a fast paced, changing environment
* Strong internet research skills
* Ability to handle potentially volatile situations
Location :Persiaran Lagoon Timur Bandar Sunway
About Expedia, Inc.
Expedia, Inc. is the world's leading online travel company, empowering business and leisure travelers with the tools and information they need to easily research, plan, book and experience travel. Expedia, Inc. also provides in-destination concierge service and activity desks for travelers. The Expedia, Inc. portfolio of brands includes: Expedia.com®, hotels.com®, Hotwire®, Egencia™, TripAdvisor®, Expedia Local Expert™, Classic Vacations® and eLong™. Expedia, Inc.'s companies operate more than 50 global points of sale with sites in North America, South America, Latin America, Europe, Middle East, Africa and Asia Pacific. Expedia, Inc. is a component of the S&P 500 index. For more information, visit company website (NASDAQ: EXPE).
*LI-GH2

View the original article here

Coordinator, Expedia Local Expert (LX) Supplier Support - Japanese Speaking- ( Fixed Term Contract)
Expedia Local Expert (LX) line of business makes thousands of activities and services including theme park tickets, theater shows, sightseeing tours, attractions, adventures, transfers, spa products and other services in hundreds of destinations around the world available online & offline.
The Coordinator - LX Supplier Support will work directly with LX suppliers to resolve day -to-day problems such as invoicing, inventory, stop sells, general enquiries and manage supplier relations specific to pricing, accounting discrepancies and customer escalations from call centers through phone and email interaction.
Specific responsibilities include:
The Coordinator interacts daily with external supply partners and internal Expedia teams to help resolve supplier issues as they arise.
• Assist supply partners with amendments to their offers on the various company systems
• Assist with the maintenance of a supplier database including Pricing, Inventory, Stop Sells, Accounting, Customer Complaints, Notifications, Cancelations
• Successfully gather and analyze information in supplier case management
• Makes effective decisions within his/her authority supporting Expedia customers and suppliers, escalate as necessary
• Manage accounting issues when surfaced by supplier or Expedia Accounting
• Proactively manage rate renewal and insurance projects and ongoing rate changes and insurance updates within company systems
• Assist with supply contract negotiation/amendments and insurance tracking for new and existing suppliers.
• Assist with Ad hoc projects
• Partner with peers and manager to insure departmental metrics are achieved
• Maintain and promote a high level of internal and external customer satisfaction by using professional, positive communication skills and accurate response to email and phone communications
• Be highly effective in managing multiple projects simultaneously
• Provide solutions to the suppliers and provide any additional supplier service /education as needed.
• Flexibility and willingness to assist where and when needed as directed by your Manager

Core Competencies:
- Customer Focus- Works to understand both internal and external customer needs and develop plans to meet them.
- Relationship Building- Must be able to earn trust of suppliers so they think of us first when the make a change or have situations come up that will impact our sales.
- Problem Solving- Must be able to think through complex problems, analyze data and identify root causes and take appropriate action to eliminate future issues.
- Multi-Tasking- Manage multiple competing and shifting priorities across the portfolio in combination with current projects.
- Personal Effectiveness- Must feel a strong sense of ownership to each assigned project or initiative and work it through to best possible outcome.
- Focusing on what is best for our customers, Expedia and our partners.
- Adapts well to and is energized by change
Requirement/qualifications:

•Good Japanese language skills (written and spoken) is a must. Knowledge of other language(s) is an added plus.
• Fluent in English
• Highly organized and detail oriented with a very strong attention to details and outstanding analytical and problem solving skills
• Highly efficient internet and phone skills including MS Office programs : Outlook, Word and Excel
• Ability to excel in a fast paced, constant changing environment
• Independently driven to learn new applications, technologies, and skills
• Travel industry background with customer service support experience are preferred
• Schedule flexibility required
• Reliability is a must
• 2+ years of related experience

*LI - TS1

View the original article here

Credit Control Collector ( Fixed Term Contract)
Position Overview:

This position is part of the Global Financial Operations team, based Asia. The Credit Control Collector is responsible for collecting amounts, maintaining a professional relationship with hotel suppliers and cooperates with Expedia Market Managers in different locations. We are looking for a highly motivated, goal-oriented individual with professional phone skills and extremely positive attitude. As a Credit Control Collector you will maintain your own account portfolio, contacting hotels via phone, email, requesting payment and reconciliation of compensation owed, while educating them on the benefits of partnering with us. This position requires an organized team player with communication skills. The role requires either one year experience in collections, customer service, or the travel industry, and bilingual fluency.

Responsibilities include but are not limited to:

* Make pro-active and collection calls, send reminder emails to hotels regarding unpaid invoices
* Analyse, understand and avoid reasons why hotels do not pay
* Communicate with hotels in various countries as required and bring new and innovative ideas how to collect unpaid invoices while maintaining a great business relationship
* Effectively cooperate with Market Managers in order to establish a strong Expedia Inc. Team
* Follow up with hotels on a recurring basis, building relationships
* Utilize various applications and tools such as SalesForce, and the Microsoft Suite of products
* Ability to work well with other departments including Cash Application, Supplier Relations, Invoicing, and Lodging Market Management
* Meet departmental expectations/deadlines including call/email volumes, response SLAs, and collections targets

Preferred qualifications:

* Must be fluent in English & Hindi Language
* 1-3 years of experience
* High School Diploma or equivalent
* Working knowledge of basic programs including Excel, Word, and Outlook
* Detail-oriented, organized, efficient and ability to multi-task
* Excellent problem-solving, analytical and mathematical skills
* Positive attitude, goal-oriented, and ability to work with minimal supervision
* Excellent verbal and written communication skills
* Dependable, flexible, and ability to work in a fast paced, changing environment
* Strong internet research skills
* Ability to handle potentially volatile situations
Location :Persiaran Lagoon Timur Bandar Sunway
About Expedia, Inc.
Expedia, Inc. is the world's leading online travel company, empowering business and leisure travelers with the tools and information they need to easily research, plan, book and experience travel. Expedia, Inc. also provides in-destination concierge service and activity desks for travelers. The Expedia, Inc. portfolio of brands includes: Expedia.com®, hotels.com®, Hotwire®, Egencia™, TripAdvisor®, Expedia Local Expert™, Classic Vacations® and eLong™. Expedia, Inc.'s companies operate more than 50 global points of sale with sites in North America, South America, Latin America, Europe, Middle East, Africa and Asia Pacific. Expedia, Inc. is a component of the S&P 500 index. For more information, visit company website (NASDAQ: EXPE).
*LI-GH2

View the original article here

Credit Control Collector (Fixed Term Contract)

Position Overview:

This position is part of the Global Financial Operations team, based Asia. The Credit Control Collector is responsible for collecting amounts, maintaining a professional relationship with hotel suppliers and cooperates with Expedia Market Managers in different locations. We are looking for a highly motivated, goal-oriented individual with professional phone skills and extremely positive attitude. As a Credit Control Collector you will maintain your own account portfolio, contacting hotels via phone, email, requesting payment and reconciliation of compensation owed, while educating them on the benefits of partnering with us. This position requires an organized team player with communication skills. The role requires either one year experience in collections, customer service, or the travel industry, and bilingual fluency.

Responsibilities include but are not limited to:

* Make pro-active and collection calls, send reminder emails to hotels regarding unpaid invoices
* Analyse, understand and avoid reasons why hotels do not pay
* Communicate with hotels in various countries as required and bring new and innovative ideas how to collect unpaid invoices while maintaining a great business relationship
* Effectively cooperate with Market Managers in order to establish a strong Expedia Inc. Team
* Follow up with hotels on a recurring basis, building relationships
* Utilize various applications and tools such as SalesForce, and the Microsoft Suite of products
* Ability to work well with other departments including Cash Application, Supplier Relations, Invoicing, and Lodging Market Management
* Meet departmental expectations/deadlines including call/email volumes, response SLAs, and collections targets

Preferred qualifications:

* Must be fluent in English Language & Bahasa Indonesia
* 1-3 years of experience
* High School Diploma or equivalent
* Working knowledge of basic programs including Excel, Word, and Outlook
* Detail-oriented, organized, efficient and ability to multi-task
* Excellent problem-solving, analytical and mathematical skills
* Positive attitude, goal-oriented, and ability to work with minimal supervision
* Excellent verbal and written communication skills
* Dependable, flexible, and ability to work in a fast paced, changing environment
* Strong internet research skills
* Ability to handle potentially volatile situations

Location :Persiaran Lagoon Timur Bandar Sunway
About Expedia, Inc.
Expedia, Inc. is the world's leading online travel company, empowering business and leisure travelers with the tools and information they need to easily research, plan, book and experience travel. Expedia, Inc. also provides in-destination concierge service and activity desks for travelers. The Expedia, Inc. portfolio of brands includes: Expedia.com®, hotels.com®, Hotwire®, Egencia™, TripAdvisor®, Expedia Local Expert™, Classic Vacations® and eLong™. Expedia, Inc.'s companies operate more than 50 global points of sale with sites in North America, South America, Latin America, Europe, Middle East, Africa and Asia Pacific. Expedia, Inc. is a component of the S&P 500 index. For more information, visit company website (NASDAQ: EXPE).
*LI-GH2

View the original article here

Credit Control Collector (Fixed Term Contract)

Position Overview:

This position is part of the Global Financial Operations team, based Asia. The Credit Control Collector is responsible for collecting amounts, maintaining a professional relationship with hotel suppliers and cooperates with Expedia Market Managers in different locations. We are looking for a highly motivated, goal-oriented individual with professional phone skills and extremely positive attitude. As a Credit Control Collector you will maintain your own account portfolio, contacting hotels via phone, email, requesting payment and reconciliation of compensation owed, while educating them on the benefits of partnering with us. This position requires an organized team player with communication skills. The role requires either one year experience in collections, customer service, or the travel industry, and bilingual fluency.

Responsibilities include but are not limited to:

* Make pro-active and collection calls, send reminder emails to hotels regarding unpaid invoices
* Analyse, understand and avoid reasons why hotels do not pay
* Communicate with hotels in various countries as required and bring new and innovative ideas how to collect unpaid invoices while maintaining a great business relationship
* Effectively cooperate with Market Managers in order to establish a strong Expedia Inc. Team
* Follow up with hotels on a recurring basis, building relationships
* Utilize various applications and tools such as SalesForce, and the Microsoft Suite of products
* Ability to work well with other departments including Cash Application, Supplier Relations, Invoicing, and Lodging Market Management
* Meet departmental expectations/deadlines including call/email volumes, response SLAs, and collections targets

Preferred qualifications:

* Must be fluent in English Language & Bahasa Indonesia
* 1-3 years of experience
* High School Diploma or equivalent
* Working knowledge of basic programs including Excel, Word, and Outlook
* Detail-oriented, organized, efficient and ability to multi-task
* Excellent problem-solving, analytical and mathematical skills
* Positive attitude, goal-oriented, and ability to work with minimal supervision
* Excellent verbal and written communication skills
* Dependable, flexible, and ability to work in a fast paced, changing environment
* Strong internet research skills
* Ability to handle potentially volatile situations

Location :Persiaran Lagoon Timur Bandar Sunway
About Expedia, Inc.
Expedia, Inc. is the world's leading online travel company, empowering business and leisure travelers with the tools and information they need to easily research, plan, book and experience travel. Expedia, Inc. also provides in-destination concierge service and activity desks for travelers. The Expedia, Inc. portfolio of brands includes: Expedia.com®, hotels.com®, Hotwire®, Egencia™, TripAdvisor®, Expedia Local Expert™, Classic Vacations® and eLong™. Expedia, Inc.'s companies operate more than 50 global points of sale with sites in North America, South America, Latin America, Europe, Middle East, Africa and Asia Pacific. Expedia, Inc. is a component of the S&P 500 index. For more information, visit company website (NASDAQ: EXPE).
*LI-GH2

View the original article here

Credit Control Collector ( Fixed Term Contract)

Position Overview:

This position is part of the Global Financial Operations team, based Asia. The Credit Control Collector is responsible for collecting amounts, maintaining a professional relationship with hotel suppliers and cooperates with Expedia Market Managers in different locations. We are looking for a highly motivated, goal-oriented individual with professional phone skills and extremely positive attitude. As a Credit Control Collector you will maintain your own account portfolio, contacting hotels via phone, email, requesting payment and reconciliation of compensation owed, while educating them on the benefits of partnering with us. This position requires an organized team player with communication skills. The role requires either one year experience in collections, customer service, or the travel industry, and bilingual fluency.

Responsibilities include but are not limited to:

* Make pro-active and collection calls, send reminder emails to hotels regarding unpaid invoices
* Analyse, understand and avoid reasons why hotels do not pay
* Communicate with hotels in various countries as required and bring new and innovative ideas how to collect unpaid invoices while maintaining a great business relationship
* Effectively cooperate with Market Managers in order to establish a strong Expedia Inc. Team
* Follow up with hotels on a recurring basis, building relationships
* Utilize various applications and tools such as SalesForce, and the Microsoft Suite of products
* Ability to work well with other departments including Cash Application, Supplier Relations, Invoicing, and Lodging Market Management
* Meet departmental expectations/deadlines including call/email volumes, response SLAs, and collections targets

Preferred qualifications:

* Must be fluent in English Language
* 1-3 years of experience
* High School Diploma or equivalent
* Working knowledge of basic programs including Excel, Word, and Outlook
* Detail-oriented, organized, efficient and ability to multi-task
* Excellent problem-solving, analytical and mathematical skills
* Positive attitude, goal-oriented, and ability to work with minimal supervision
* Excellent verbal and written communication skills
* Dependable, flexible, and ability to work in a fast paced, changing environment
* Strong internet research skills
* Ability to handle potentially volatile situations

Location :Persiaran Lagoon Timur Bandar Sunway
About Expedia, Inc.
Expedia, Inc. is the world's leading online travel company, empowering business and leisure travelers with the tools and information they need to easily research, plan, book and experience travel. Expedia, Inc. also provides in-destination concierge service and activity desks for travelers. The Expedia, Inc. portfolio of brands includes: Expedia.com®, hotels.com®, Hotwire®, Egencia™, TripAdvisor®, Expedia Local Expert™, Classic Vacations® and eLong™. Expedia, Inc.'s companies operate more than 50 global points of sale with sites in North America, South America, Latin America, Europe, Middle East, Africa and Asia Pacific. Expedia, Inc. is a component of the S&P 500 index. For more information, visit company website (NASDAQ: EXPE).

*LI-GH2

View the original article here

Job Description :

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