Associate Destination Manager

Associate Destination Manager
The Expedia Local Expert line of business sells activities and services including theme park tickets, theatre shows, tours, attractions, ground transfers, and airport parking to consumers before they leave on their trips via the Expedia websites globally.
Associate Destination Managers are Expedia's single point of contact for Expedia Local Expert partners in an assigned territory. This position has daily interaction with external partners, other members of the Expedia Local Expert Team, and internal managers for multiple lines of business.
Specific responsibilities include:
Managing a specific geographic area to ensure Expedia Local Expert products are available for booking on Expedia, Inc. points of sale by our customers. The individual should be capable of developing a business plan to grow bookings and revenue in the designated markets and then implement that plan. Working with supply partners to ensure Expedia has access to the most competitive pricing for their offerings and that information is up to date and accurate. Manage supplier relations specific to content accuracy/changes, expiring rates, accounting discrepancies and customer service escalations from the call center.
Responsibility/Activity Estimated annual % of time

Developing new partner relationships and bringing new Expedia Local Expert products into the portfolio. 25
Negotiating attractive offers, margins, inventory, and other commercial terms. 20
Resolving day-to-day problems such as accounting, invoicing, content changes and notification. 15
Producing regular reports on partner activity, including weekly/monthly sales and margin reports, regular partner satisfaction surveys, and ad hoc analyses as needed. 10
Maintain all supplier databases for your area of responsibility to ensure information is up to date and accurate. Work with supply partners and other Expedia teams to maintain pricing in Expedia systems. 10
Helping to identify, prioritize, and drive operational improvements, such as new categories of supply, enhanced ticket types, streamlined redemption and accounting processes, etc. 10
Attending Tradeshows, partner briefings, and individual account visits to review information and processes with existing partners, develop promotional ideas, and cultivate new supply relationships. 10

Core Competencies:
Competency Comments & Examples
Relationship Building Must be able to build effective relationships through positive communication, integrity and trust.
Strategy / Planning Understand the needs of the business, anticipating and developing business priorities to meet these.
Management of complexity Is able to work effectively in a complex, diverse, changing environment. Adapts well to and is energized by change.
Customer focused Works to understand both internal and external customer needs and develop plans to meet them.
Personal Effectiveness Passionate team player with a positive "can do" attitude.
Knows how to have fun!
Requirement/qualifications:
• College degree preferred
• 2+ years working in a coordinator role or equivalent preferred.
• Travel industry experience preferred
• Demonstrated success in building and managing relationships, including negotiating agreements.
• Track record of achieving quantitative business targets
• Ability to identify, prioritize, and drive improvements in operational processes and supporting technology.
• Strong attention to detail and outstanding analytical and problem solving skills
• Excellent verbal and written English.

*LI - TS1

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