Customer Support Executive - Kuala Lumpur

job description

About The Role

Are you looking for a new opportunity? Only having one plus year experience in Customer Support but looking a new environment look no further, We at Randstad are currently looking for a Customer Support Executive with IT Technical background. We are working together with a new subsidiary company is a Solutions and Services Company

Duties

Candidate must be wiling to work in shift hours.

Perform customers verifications, set up new accounts, process forms, applications and requests.

Answer calls professionally and provide appropriate information to the clients

Keep records of customer’s interaction, transactions and inquiries.

Conduct follow-ups with customers and record feedback on services provided on support helpdesk.

Skills & Experience

Candidate is required to have good communication skills and Technical IT Awareness

Ability to listen and active problem solving skills

Able to handle pressure, multi-task, problem solving, phone skill and resolving conflict.

Culture & Benefits

In return for your efforts, you will have the opportunity to forge a genuine Managerial career in a rapidly expanding organization that is revolutionising teaching and learning.

How to Apply

If you are looking for a job that is both meaningful and will help you advance and grow in your career may have just the opportunity for you. Kindly click the “apply” button or email your resume to ryan.r@randstad.com.my