System Management Specialist - General/ Microsoft Lync - Cyberjaya SGR

Company Description

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Job Description

General scope:
To provide technical support and maintaining companywide Unified Communications and Collaboration platform using Microsoft Lync Server 2010/ Lync Server 2013

Responsibilities:
As an Application Engineer T2 & T3 the candidate will work with the internal and client technical staff to support 24 x 7 production environments of Microsoft Lync Server including the AD. The responsibilities for the position includes;

Operations Support:

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  Handle issues reported by client and internal technical teams

  
  


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  Proactive health checks of client environments

  
  


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  Incident Management, Problem Management, Change Management

  
  


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  Patch management (researching, testing, implementation and reporting)

  
  


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  Root Cause Identification

  
  


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  Lync Client troubleshooting

  
  

Additional Responsibilities:

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  Participation in Solution reviews

  
  


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  Vendor interaction and communications

  
  


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  Customer relationship management

  
  


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  Reporting

  
  

Qualifications

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  Strong problem solving and analytical aptitude

  
  


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  Good understanding of Active Directory, DNS, TCP/IP, Networking & Firewalls

  
  


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  Good working knowledge of Windows 2008 Server Operating System

  
  


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  Minimum 2 years of experience in managing/supporting MS Windows Server and Application Layer software.

  
  


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  Customer focused and strong customer handling skills (Good verbal & Written Communication Skills)

  
  

Additional Information

Client Innovation Center (CIC)