WARD CLERK

To be responsible to perform all clerical and reception services for the ward.  To assist with the wards cost control and charging procedures. To comply with any general work directions from Nurse Manager, Assistant Nurse Manager or Team Leader while in the ward. To rotate in all ward areas.

Duties & Responsibilities:-

1. Maintains strict confidentiality of information received in the process of work.


2. To answer all telephone calls and handle enquiries.


3. To be alert and aware of security procedures for the hospital and report any suspicious activities to the Security Department for further action.


4. To perform general clerical duties including preparing, compiling and monitoring records in the ward, typing, filing, faxing and photostatting.


5. To assist and liaise with Front Office Bed Board Coordinator on bed management.


6. To coordinate services with other wards and departments inclusive booking of appointments for procedures


7. To maintain strict confidentiality in the handling of the patients’ records. 


8. To assist insurance counter.


9. To fax referral letter or claim form when required


10. To pass all the claim form directly to business office


11. To ensure that all dispatches (refund drugs, memos, notification forms etc) are sent out to the appropriate ward or departments.To ensure all admissions and discharged records are filed in an orderly manner.


12. To assist in the admission process, discharge/transfer out of patients.  

(a)     Admission
·         To trace old case notes from Medical Record Department.
·         Daily update bed-board status.
 
(b)    Discharge/Transfer Out

·          To send ‘Refund medication’ to Pharmacy.
·         To fax the discharge document to appropriate department.
·         To check with doctors on their charges & assisting doctors
·         To liaise with Billing Office, insurance counter and Discharge Lounge
           for payment/bill follow-up.
·         To file discharge notes and dispatch to Medical Record.
·         To make appointments when necessary.
·         To key in all charges daily and to double check charges before patient
          discharge.
 

Job Requirements:-

• Minimum SPM (Pass)


• Minimum 1year working experience, preferably in Customer Service environment (SPM leavers are welcome to apply)


• Able to communicate in English & Bahasa Melayu


• Computer literate


• Willing to work extra hours


• Able to work shift


• Able to start immediately

Interested candidates may submit their resume to careers@gleneagleskl.com.my