Centre Manager - Kuala Lumpur

job description

The Centre Manager will have the following key responsibilities: 

• Pursue a proactive partnership approach to working with tenants, monitoring formalized joint objectives geared to targeted increases in retail sales and densities;


• Develop and maintain highest possible retail standards, including centre appearance,  visual merchandising, promotional activity, customer conversion loyalty;


• Ensure open and effective two way communication with tenant brands, encouraging new business development ideas to  maximise sales and rental income;


• Ensure tenants fulfill their obligations under their lease agreements;


• Work with the marketing manager and shopping mall executives to  maximise the effective use of a significant marketing budget spend to drive footfall and spend;


• Champion customer service performance to customers;


• Ensure all operational standards, including health and safety requirements are met so that customers can enjoy shopping in a clean and secure environment;


• Develop budgets and KPIs;


• Continuous budget monitoring, performance analysis, expenditure tracking with full profit and loss responsibility;


• Identify and remove/reduce all non‑productive costs to ensure that the Service Charge represent value for money;


• Motivate, train and develop team members to deliver on their agreed objectives;


• Lead, develop and monitor all other members of the onsite management team and ensure behavioral compliance of all visiting contractors;


• Regular reviews/management reporting to key board executives. Proactively involve shopping mall executives when appropriated;

Requirement:

• Solid and successful experience in Retail or Shopping centre management  with an impressive commercial background gained within a progressive Retail/Brand or Shopping centre operator;


• Background in a multi-product/ functional environment, with high levels of numeracy and strong affinity with marketing and customers focus; 


• Sophisticated understanding of retail supply chain and best practice in Property Management;


• Experience in budgeting, forecasting and strategic business planning is vital, as is the ability to provide practical guidance and counsel on business issues to local tenants.


• Experience of managing local marketing campaigns is important 

If you have these desirable experiences and skills and are looking for a new challenge, please register your expression of interest to muhammad.james@randstad.com.my or call +603 2036 7587