Call Centre Professional - Mandarin speaking
JOB DESCRIPTION:
• To attend to subscriber’s telephony fault enquiries and complaints
• To formulate response and resolutions in a timely manner.
• To provide excellent customer service beyond customer expectation.
• Answering and responding to inbound telephony fault reporting calls and escalate the trouble ticket to respective unit for further action according to specified Practice and Procedure.
• Ensure comprehensive information is captured on internal system so that a colleague can understand what occurred and been agreed on the call.
• To provide accurate information / solution / service with excellent telephone courtesy
• Perform, participate and contribute to quality initiatives i.e ISO9001 & TMBEA.
INDUSTRIES:
Customer Information Service, Insurance, Customer Service, Call Centre, Business Process Outsourcing,
REQUIREMENT:
• Candidate must be Malaysian citizen
• Candidate must be willing to work in TTDI, Bangsar
• Good communication and writing skills in English, Malay AND Mandarin (speaking only)
• Good interpersonal and team skills
• Ability to work varied shift types including weekend and late shifts
• Team player
• Excellent telephone techniques and customer service skills
• Good knowledge of computers and the Internet
• Ability to work without supervision when required
• Industry experience in technical support environment
• Computer literate with experience using all Windows Operating systems, common email application and browser programs
• Ability to use internal email systems (Microsoft Outlook)
• Additional requirement based on business needs (i.e. Assurance)
ADDITIONAL INFORMATION
• Relevant experience:
– call centre, customer service, phone support, email support, technical support
•Type of Employment:
– 12 months contract under Quess (renewable upon performance)
• To attend to subscriber’s telephony fault enquiries and complaints
• To formulate response and resolutions in a timely manner.
• To provide excellent customer service beyond customer expectation.
• Answering and responding to inbound telephony fault reporting calls and escalate the trouble ticket to respective unit for further action according to specified Practice and Procedure.
• Ensure comprehensive information is captured on internal system so that a colleague can understand what occurred and been agreed on the call.
• To provide accurate information / solution / service with excellent telephone courtesy
• Perform, participate and contribute to quality initiatives i.e ISO9001 & TMBEA.
INDUSTRIES:
Customer Information Service, Insurance, Customer Service, Call Centre, Business Process Outsourcing,
REQUIREMENT:
• Candidate must be Malaysian citizen
• Candidate must be willing to work in TTDI, Bangsar
• Good communication and writing skills in English, Malay AND Mandarin (speaking only)
• Good interpersonal and team skills
• Ability to work varied shift types including weekend and late shifts
• Team player
• Excellent telephone techniques and customer service skills
• Good knowledge of computers and the Internet
• Ability to work without supervision when required
• Industry experience in technical support environment
• Computer literate with experience using all Windows Operating systems, common email application and browser programs
• Ability to use internal email systems (Microsoft Outlook)
• Additional requirement based on business needs (i.e. Assurance)
ADDITIONAL INFORMATION
• Relevant experience:
– call centre, customer service, phone support, email support, technical support
•Type of Employment:
– 12 months contract under Quess (renewable upon performance)
Work Location: Menara NX , Bangsar or Taman Tun Dr Ismail
Shifts: Yes (8 AM – 10:30 PM) – 9.5 hours Shift
Working days: 5 days (Monday – Sunday)
Languages: Mandarin (Good) and English (Avg)
Race: Any Malaysian – need to speak mandarin
12 months contact with Quess Global
12 days AL + 14 days ML + EPF + SOCSO + Medical insurance
Intake: June 2016
BENEFITS:
• Basic salary RM2200
• Language allowance for Mandarin speaker RM300
• Additional allowances – Technical (KATANA) , PFP, shift, transport (working above 10pm) – up to RM600++
• Outstanding career development opportunities
If interested, please send updated resume to aj.amalinajohar@gmail.com or whatsapp to 0126072191.
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