Job Vacancy Technical Support Engineer — ROOTS Communications Pte Ltd — ...

Job Description :

·          Be able to work in a team environment where multiple players contribute to problem resolution. ·          First point of contact and direct interface to customers relative to technical issues requiring action for resolution. ·          Interface between customer and vendor ·          Perform 24- hour emergency recovery and postmortem analysis for customer critical issues. ·          Provide technical direction to subordinate engineers to resolve technical issues that could be sensitive in nature requiring direct interface with Customer Service Management staff. ·          Provide on-site assistance in problem resolution and user assistance when necessary. ·          Develop, prepare, and execute action plans designed for the resolution of critical service affecting issues. ·          Recommend and execute new procedures to enhance the resolution of system degradation. ·          Readily assist subordinate personnel in the operation of the product as well as communication skills with the customer base and company organization. ·          Represent Network Switching Division as the prime technical contact for customer meetings, interacting with the customer's staff concerning significant technical and services matters (when applicable). ·          Provide leadership in resolution of quality/process problems involving functions and corporate entities in order to effectively manage product delivery and customer issues. ·          Provide support for installation activities for both on-site and remote assistance. ·          Perform software, firmware and hardware field upgrades with minimal system downtime. ·          Continually improve all aspects of professional development

If you feel meet requirements, please :

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