Customer Service Manager

– Providing help and advice to customers using your organisation’s products or services
– Communicating courteously with customers by telephone, email, letter and face to face
– Investigating and solving customers’ problems, which may be complex or long-standing problems that have been passed on by customer service assistants
– Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill
– Keeping accurate records of discussions or correspondence with customers
– Developing feedback or complaints procedures for customers to use
– Improving customer service procedures, policies and standards for your organisation or department
-Meeting with other managers to discuss possible improvements to customer service

Contact Nikola at nikola@whattoeat.com.sg