Technical Support (Chinese Speaking) - KL

job description

Key Duties:

• Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection , via web chat or over the Internet; 


• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services; 


• Gather customer’s information and determine issues by evaluating and analyzing the symptoms; 


• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, popular applications and more; 


• Research required information using available resources; 


• Follow standard processes and procedures; 


• Accurately process and record call transactions; 


• Offer alternative solutions where appropriate with the objective of retaining customers’; 


• Organize ideas and communicate oral and written messages appropriate to listeners and situations; 


• Follow up and make scheduled call backs to customers where necessary; 


• Stay current with system information, changes and updates


• 1+ years of technical troubleshooting experience with mobile applications


• 1+ years of selling or servicing mobile hand held devices


• 1+ years of * Call center experience, required in the telecommunications industry or 1 year of continuous experience in a customer service work environment


• Working knowledge and experience with both Macintosh and Windows environments


• Working knowledge and understanding of Cloud based tools, Java Scripts, HTML5, PHP and Flash programming

 
If you think you have what it takes to be the Engineer, please drop your profile to vaniece.o@randstad.com.my or call Vaniece at 010 369 4195

Please be informed that only shortlisted candidates will be contacted and your interest will be treated with the strictest of confidence.