Responsibilities:
•Works directly with Expedia hotel partners (suppliers) in Expedia systems on behalf of market management teams in inventory management and other systems, training and guest support.
•Accesses up to 10 systems at any given time assisting suppliers and customers with resolution of financial questions, lodging or inventory inquiries and guest support.
•Provides customer service support assistance to Expedia guests with general questions.
•Provides support for escalated customer issues including re-accommodation (relocation to a new hotel) with accurate expense tracking and reporting.
•Successfully gather and analyze information in customer or supplier case management
•Assists Hotels with rejected card transactions - reissue credit cards numbers, provide training and usage guidance.
•Review accounting reconciliation data to ensure accuracy of processing.
•Makes effective decisions within his/her authority supporting Expedia customers and suppliers, escalate as necessary.
•Investigates and takes action to meet Expedia's needs.
•Growing functions in support of suppliers and customers - inventory management services, data entry, and training.
•Exercises good judgment in decision-making on behalf of customer and supplier relationship management
•Responsible for greeting customer in a courteous, friendly and professional manner according to company procedures.
•Responsible for guests relocations of hotel accommodations.
•Escalated Issues: Credits, Stop Sells, Closing Allotments, etc
•Maintain and promote excellent client relations by managing a prompt and aaccurate response to email and phone communications.
•Book/change/cancel reservations for lodging properties and provide necessary follow through.
•Be highly effective in managing multiple projects simultaneously.
•A problem-solver who can make independent decisions, be able to actively listen, and communicate clearly and concisely
•Maintain acceptable quality scores on all calls.
•Maintain acceptable level of performance.
•Provide solutions to the customer and provide any additional customer service /education as needed.
•Flexibility and willingness to assist where and when needed as directed by your Supervisor.

Qualifications:
•Fluent proficiency & comprehension in English is required and. Knowledge in other APAC language(s) is an added plus.
•Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis
•Highly efficient internet and phone skills, MS Office programs and highly proficient/comfortable with computers
•Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way
•Strong ability to multi-task while effectively communicating with partners/customers
•Strong time management skills
•Ability to develop effective solutions to difficult problems or situations
•Is confident about his/her ability to contribute effectively
•Independently driven to learn new applications, technologies, and skills
•Responds effectively under stressful situations
•With guidance, learns quickly on the job
•Takes responsibility for his/her actions and is receptive to constructive citicism
•Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
Work Experience and Education Guidelines:
•Travel industry background with customer service support experience (preferred)
•Familiar with accounting terms and further financial operations will be an asset
•Previous experience in customer care position (preferred).
•University Degree (required)
•High School Degree or GED (required)
•Microsoft Office application skills, including Outlook, Access, and Excel
•Fluency with internet, computer usage and web-based application skills

Core Competencies:
Customer Focus - Agents are required to handle escalated customer
situations, relocating guests from their original hotel to
another hotel due to supplier not accommodating
reservation.
Relationship Building - Agents are required to work with Market Management
on high profile and expensive relocations in order to
minimize Expedia's cost

*LI-TS1

View the original article here

Responsibilities:
•Works directly with Expedia hotel partners (suppliers) in Expedia systems on behalf of market management teams in inventory management and other systems, training and guest support.
•Accesses up to 10 systems at any given time assisting suppliers and customers with resolution of financial questions, lodging or inventory inquiries and guest support.
•Provides customer service support assistance to Expedia guests with general questions.
•Provides support for escalated customer issues including re-accommodation (relocation to a new hotel) with accurate expense tracking and reporting.
•Successfully gather and analyze information in customer or supplier case management
•Assists Hotels with rejected card transactions - reissue credit cards numbers, provide training and usage guidance.
•Review accounting reconciliation data to ensure accuracy of processing.
•Makes effective decisions within his/her authority supporting Expedia customers and suppliers, escalate as necessary.
•Investigates and takes action to meet Expedia's needs.
•Growing functions in support of suppliers and customers - inventory management services, data entry, and training.
•Exercises good judgment in decision-making on behalf of customer and supplier relationship management
•Responsible for greeting customer in a courteous, friendly and professional manner according to company procedures.
•Responsible for guests relocations of hotel accommodations.
•Escalated Issues: Credits, Stop Sells, Closing Allotments, etc
•Maintain and promote excellent client relations by managing a prompt and accurate response to email and phone communications.
•Book/change/cancel reservations for lodging properties and provide necessary follow through.
•Be highly effective in managing multiple projects simultaneously.
•A problem-solver who can make independent decisions, be able to actively listen, and communicate clearly and concisely
•Maintain acceptable quality scores on all calls.
•Maintain acceptable level of performance.
•Provide solutions to the customer and provide any additional customer service /education as needed.
•Flexibility and willingness to assist where and when needed as directed by your Supervisor.

Qualifications:
•Fluent proficiency & comprehension in Japanese is required and English (preferred). Knowledge in other APAC language(s) is an added plus.
•Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis
•Highly efficient internet and phone skills, MS Office programs and highly proficient/comfortable with computers
•Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way
•Strong ability to multi-task while effectively communicating with partners/customers
•Strong time management skills
•Ability to develop effective solutions to difficult problems or situations
•Is confident about his/her ability to contribute effectively
•Independently driven to learn new applications, technologies, and skills
•Responds effectively under stressful situations
•With guidance, learns quickly on the job
•Takes responsibility for his/her actions and is receptive to constructive criticism
•Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
Work Experience and Education Guidelines:
•Travel industry background with customer service support experience (preferred)
•Familiar with accounting terms and further financial operations will be an asset
•Previous experience in customer care position (preferred).
•University Degree (required)
•High School Degree or GED (required)
•Microsoft Office application skills, including Outlook, Access, and Excel
•Fluency with internet, computer usage and web-based application skills

Core Competencies:
Customer Focus - Agents are required to handle escalated customer
situations, relocating guests from their original hotel to
another hotel due to supplier not accommodating
reservation.
Relationship Building - Agents are required to work with Market Management
on high profile and expensive relocations in order to
minimize Expedia's cost

*LI-TS1

View the original article here

Responsibilities:
•Works directly with Expedia hotel partners (suppliers) in Expedia systems on behalf of market management teams in inventory management and other systems, training and guest support.
•Accesses up to 10 systems at any given time assisting suppliers and customers with resolution of financial questions, lodging or inventory inquiries and guest support.
•Provides customer service support assistance to Expedia guests with general questions.
•Provides support for escalated customer issues including re-accommodation (relocation to a new hotel) with accurate expense tracking and reporting.
•Successfully gather and analyze information in customer or supplier case management
•Assists Hotels with rejected card transactions - reissue credit cards numbers, provide training and usage guidance.
•Review accounting reconciliation data to ensure accuracy of processing.
•Makes effective decisions within his/her authority supporting Expedia customers and suppliers, escalate as necessary.
•Investigates and takes action to meet Expedia's needs.
•Growing functions in support of suppliers and customers - inventory management services, data entry, and training.
•Exercises good judgment in decision-making on behalf of customer and supplier relationship management
•Responsible for greeting customer in a courteous, friendly and professional manner according to company procedures.
•Responsible for guests relocations of hotel accommodations.
•Escalated Issues: Credits, Stop Sells, Closing Allotments, etc
•Maintain and promote excellent client relations by managing a prompt and accurate response to email and phone communications.
•Book/change/cancel reservations for lodging properties and provide necessary follow through.
•Be highly effective in managing multiple projects simultaneously.
•A problem-solver who can make independent decisions, be able to actively listen, and communicate clearly and concisely
•Maintain acceptable quality scores on all calls.
•Maintain acceptable level of performance.
•Provide solutions to the customer and provide any additional customer service /education as needed.
•Flexibility and willingness to assist where and when needed as directed by your Supervisor.

Qualifications:
•Fluent proficiency & comprehension in Mandarin and Cantonese is required and knowledge in other APAC language(s) is an added plus.
•Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis
•Highly efficient internet and phone skills, MS Office programs and highly proficient/comfortable with computers
•Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way
•Strong ability to multi-task while effectively communicating with partners/customers
•Strong time management skills
•Ability to develop effective solutions to difficult problems or situations
•Is confident about his/her ability to contribute effectively
•Independently driven to learn new applications, technologies, and skills
•Responds effectively under stressful situations
•With guidance, learns quickly on the job
•Takes responsibility for his/her actions and is receptive to constructive criticism
•Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
Work Experience and Education Guidelines:
•Travel industry background with customer service support experience (preferred)
•Familiar with accounting terms and further financial operations will be an asset
•Previous experience in customer care position (preferred).
•University Degree (required)
•High School Degree or GED (required)
•Microsoft Office application skills, including Outlook, Access, and Excel
•Fluency with internet, computer usage and web-based application skills

Core Competencies:
Customer Focus - Agents are required to handle escalated customer
situations, relocating guests from their original hotel to
another hotel due to supplier not accommodating
reservation.
Relationship Building - Agents are required to work with Market Management
on high profile and expensive relocations in order to
minimize Expedia's cost

*LI-TS1

View the original article here

Responsibilities:
•Works directly with Expedia hotel partners (suppliers) in Expedia systems on behalf of market management teams in inventory management and other systems, training and guest support.
•Accesses up to 10 systems at any given time assisting suppliers and customers with resolution of financial questions, lodging or inventory inquiries and guest support.
•Provides customer service support assistance to Expedia guests with general questions.
•Provides support for escalated customer issues including re-accommodation (relocation to a new hotel) with accurate expense tracking and reporting.
•Successfully gather and analyze information in customer or supplier case management
•Assists Hotels with rejected card transactions - reissue credit cards numbers, provide training and usage guidance.
•Review accounting reconciliation data to ensure accuracy of processing.
•Makes effective decisions within his/her authority supporting Expedia customers and suppliers, escalate as necessary.
•Investigates and takes action to meet Expedia's needs.
•Growing functions in support of suppliers and customers - inventory management services, data entry, and training.
•Exercises good judgment in decision-making on behalf of customer and supplier relationship management
•Responsible for greeting customer in a courteous, friendly and professional manner according to company procedures.
•Responsible for guests relocations of hotel accommodations.
•Escalated Issues: Credits, Stop Sells, Closing Allotments, etc
•Maintain and promote excellent client relations by managing a prompt and aaccurate response to email and phone communications.
•Book/change/cancel reservations for lodging properties and provide necessary follow through.
•Be highly effective in managing multiple projects simultaneously.
•A problem-solver who can make independent decisions, be able to actively listen, and communicate clearly and concisely
•Maintain acceptable quality scores on all calls.
•Maintain acceptable level of performance.
•Provide solutions to the customer and provide any additional customer service /education as needed.
•Flexibility and willingness to assist where and when needed as directed by your Supervisor.

Qualifications:
•Fluent proficiency & comprehension in English is required and. Knowledge in other APAC language(s) is an added plus.
•Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis
•Highly efficient internet and phone skills, MS Office programs and highly proficient/comfortable with computers
•Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way
•Strong ability to multi-task while effectively communicating with partners/customers
•Strong time management skills
•Ability to develop effective solutions to difficult problems or situations
•Is confident about his/her ability to contribute effectively
•Independently driven to learn new applications, technologies, and skills
•Responds effectively under stressful situations
•With guidance, learns quickly on the job
•Takes responsibility for his/her actions and is receptive to constructive citicism
•Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
Work Experience and Education Guidelines:
•Travel industry background with customer service support experience (preferred)
•Familiar with accounting terms and further financial operations will be an asset
•Previous experience in customer care position (preferred).
•University Degree (required)
•High School Degree or GED (required)
•Microsoft Office application skills, including Outlook, Access, and Excel
•Fluency with internet, computer usage and web-based application skills

Core Competencies:
Customer Focus - Agents are required to handle escalated customer
situations, relocating guests from their original hotel to
another hotel due to supplier not accommodating
reservation.
Relationship Building - Agents are required to work with Market Management
on high profile and expensive relocations in order to
minimize Expedia's cost

*LI-TS1

View the original article here

Position Description
The world's largest online travel retailer for Air, Cruise, Hotel and Vacation Packages is seeking a professional individual that is team oriented, motivated and career-minded to join our call center to work in our VIP Access division
Job Duties and Functions:
•Greet hotel staff in a courteous, friendly and professional manner via outbound phone support according to company quality guidelines.
•Provide global support to customers in an inbound/outbound call center environment.
•Problem resolution for customers with various issues with time constraints.
•Responsible for handling escalated issues such as guest relocations and Elite member escalations
•Adhere to defined call center procedures, standards, performance expectations.
•Analyze, diagnose and deliver known solutions to known complex problems.
•Help maintain and promote excellent client relations by managing prompt and accurate responses to all email and phone communications. This is to include but not limit hotel confirmations, Elite member pre arrivals, and daily survey
responses
•Be highly effective in managing multiple software programs while conversing with hotel support staff and guests.
•Must be able to demonstrate sound judgment in decision making, while abiding to established guide lines and procedures to ensure clear and concise
communication.
•Maintain knowledge of department processes and procedures to ensure adherence.
•Consistently meet or exceed departmental goals as outlined by management in relation to Key Performance Indicators.
•Must be dependable, able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business.
Job Tasks:
•Process In-House (guest) Customer Survey Feedback
•Fill out proper case detail
•Attach hotel confirmation replies to proper case
•Call hotels to verified preparation for Elite arrival
•Liaison for hotel / guest
•Send Pre-arrival form
•Send Elite questionnaire
•Flight arrival details/estimated arrival
•Special Guest Contact requests
•Assist with questions and concerns
Requirements:
Must be dependable, able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business.
•Schedule flexibility required and must be able and willing to work any shift including weekends and Holidays
•The ability to communicate effectively at all levels from executive management to individual contributor
•Strong call center experience required
•The ability to work unsupervised and make independent work related decisions.
•Strong, proactive follow-up skills and be able to administer and support Travel Policies
•Two years or more of recent call center experience, support services and/or help desk support
•Experience in the hospitality industry is a plus
•The ability to manage multiple programs simultaneously with a high attention to detail
• The ability to excel in a fast paced, high volume call center with various keyexpectations
•Flexibility and willingness to assist where and when needed and directed by your supervisor
•Maintain strong hotel and customer relations with a positive attitude and outgoing nature
•Experience with Microsoft Office products and various call center support programs
Education: Associates degree or higher preferred
Language : English is a must. Additional knowledge of APAC language(s), i.e. Mandarin, Japanese, Thai will be an advantage.

*LI - TS1

View the original article here

Responsibilities:
•Works directly with Expedia hotel partners (suppliers) in Expedia systems on behalf of market management teams in inventory management and other systems, training and guest support.
•Accesses up to 10 systems at any given time assisting suppliers and customers with resolution of financial questions, lodging or inventory inquiries and guest support.
•Provides customer service support assistance to Expedia guests with general questions.
•Provides support for escalated customer issues including re-accommodation (relocation to a new hotel) with accurate expense tracking and reporting.
•Successfully gather and analyze information in customer or supplier case management
•Assists Hotels with rejected card transactions - reissue credit cards numbers, provide training and usage guidance.
•Review accounting reconciliation data to ensure accuracy of processing.
•Makes effective decisions within his/her authority supporting Expedia customers and suppliers, escalate as necessary.
•Investigates and takes action to meet Expedia's needs.
•Growing functions in support of suppliers and customers - inventory management services, data entry, and training.
•Exercises good judgment in decision-making on behalf of customer and supplier relationship management
•Responsible for greeting customer in a courteous, friendly and professional manner according to company procedures.
•Responsible for guests relocations of hotel accommodations.
•Escalated Issues: Credits, Stop Sells, Closing Allotments, etc
•Maintain and promote excellent client relations by managing a prompt and accurate response to email and phone communications.
•Book/change/cancel reservations for lodging properties and provide necessary follow through.
•Be highly effective in managing multiple projects simultaneously.
•A problem-solver who can make independent decisions, be able to actively listen, and communicate clearly and concisely
•Maintain acceptable quality scores on all calls.
•Maintain acceptable level of performance.
•Provide solutions to the customer and provide any additional customer service /education as needed.
•Flexibility and willingness to assist where and when needed as directed by your Supervisor.

Qualifications:
•Fluent proficiency & comprehension in Japanese is required and English (preferred). Knowledge in other APAC language(s) is an added plus.
•Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis
•Highly efficient internet and phone skills, MS Office programs and highly proficient/comfortable with computers
•Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way
•Strong ability to multi-task while effectively communicating with partners/customers
•Strong time management skills
•Ability to develop effective solutions to difficult problems or situations
•Is confident about his/her ability to contribute effectively
•Independently driven to learn new applications, technologies, and skills
•Responds effectively under stressful situations
•With guidance, learns quickly on the job
•Takes responsibility for his/her actions and is receptive to constructive criticism
•Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
Work Experience and Education Guidelines:
•Travel industry background with customer service support experience (preferred)
•Familiar with accounting terms and further financial operations will be an asset
•Previous experience in customer care position (preferred).
•University Degree (required)
•High School Degree or GED (required)
•Microsoft Office application skills, including Outlook, Access, and Excel
•Fluency with internet, computer usage and web-based application skills

Core Competencies:
Customer Focus - Agents are required to handle escalated customer
situations, relocating guests from their original hotel to
another hotel due to supplier not accommodating
reservation.
Relationship Building - Agents are required to work with Market Management
on high profile and expensive relocations in order to
minimize Expedia's cost

*LI-TS1

View the original article here

Position Description
The world's largest online travel retailer for Air, Cruise, Hotel and Vacation Packages is seeking a professional individual that is team oriented, motivated and career-minded to join our call center to work in our VIP Access division
Job Duties and Functions:
•Greet hotel staff in a courteous, friendly and professional manner via outbound phone support according to company quality guidelines.
•Provide global support to customers in an inbound/outbound call center environment.
•Problem resolution for customers with various issues with time constraints.
•Responsible for handling escalated issues such as guest relocations and Elite member escalations
•Adhere to defined call center procedures, standards, performance expectations.
•Analyze, diagnose and deliver known solutions to known complex problems.
•Help maintain and promote excellent client relations by managing prompt and accurate responses to all email and phone communications. This is to include but not limit hotel confirmations, Elite member pre arrivals, and daily survey
responses
•Be highly effective in managing multiple software programs while conversing with hotel support staff and guests.
•Must be able to demonstrate sound judgment in decision making, while abiding to established guide lines and procedures to ensure clear and concise
communication.
•Maintain knowledge of department processes and procedures to ensure adherence.
•Consistently meet or exceed departmental goals as outlined by management in relation to Key Performance Indicators.
•Must be dependable, able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business.
Job Tasks:
•Process In-House (guest) Customer Survey Feedback
•Fill out proper case detail
•Attach hotel confirmation replies to proper case
•Call hotels to verified preparation for Elite arrival
•Liaison for hotel / guest
•Send Pre-arrival form
•Send Elite questionnaire
•Flight arrival details/estimated arrival
•Special Guest Contact requests
•Assist with questions and concerns
Requirements:
Must be dependable, able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business.
•Schedule flexibility required and must be able and willing to work any shift including weekends and Holidays
•The ability to communicate effectively at all levels from executive management to individual contributor
•Strong call center experience required
•The ability to work unsupervised and make independent work related decisions.
•Strong, proactive follow-up skills and be able to administer and support Travel Policies
•Two years or more of recent call center experience, support services and/or help desk support
•Experience in the hospitality industry is a plus
•The ability to manage multiple programs simultaneously with a high attention to detail
• The ability to excel in a fast paced, high volume call center with various keyexpectations
•Flexibility and willingness to assist where and when needed and directed by your supervisor
•Maintain strong hotel and customer relations with a positive attitude and outgoing nature
•Experience with Microsoft Office products and various call center support programs
Education: Associates degree or higher preferred
Language : English is a must. Additional knowledge of APAC language(s), i.e. Mandarin, Japanese, Thai will be an advantage.

*LI - TS1

View the original article here

Responsibilities:
•Works directly with Expedia hotel partners (suppliers) in Expedia systems on behalf of market management teams in inventory management and other systems, training and guest support.
•Accesses up to 10 systems at any given time assisting suppliers and customers with resolution of financial questions, lodging or inventory inquiries and guest support.
•Provides customer service support assistance to Expedia guests with general questions.
•Provides support for escalated customer issues including re-accommodation (relocation to a new hotel) with accurate expense tracking and reporting.
•Successfully gather and analyze information in customer or supplier case management
•Assists Hotels with rejected card transactions - reissue credit cards numbers, provide training and usage guidance.
•Review accounting reconciliation data to ensure accuracy of processing.
•Makes effective decisions within his/her authority supporting Expedia customers and suppliers, escalate as necessary.
•Investigates and takes action to meet Expedia's needs.
•Growing functions in support of suppliers and customers - inventory management services, data entry, and training.
•Exercises good judgment in decision-making on behalf of customer and supplier relationship management
•Responsible for greeting customer in a courteous, friendly and professional manner according to company procedures.
•Responsible for guests relocations of hotel accommodations.
•Escalated Issues: Credits, Stop Sells, Closing Allotments, etc
•Maintain and promote excellent client relations by managing a prompt and accurate response to email and phone communications.
•Book/change/cancel reservations for lodging properties and provide necessary follow through.
•Be highly effective in managing multiple projects simultaneously.
•A problem-solver who can make independent decisions, be able to actively listen, and communicate clearly and concisely
•Maintain acceptable quality scores on all calls.
•Maintain acceptable level of performance.
•Provide solutions to the customer and provide any additional customer service /education as needed.
•Flexibility and willingness to assist where and when needed as directed by your Supervisor.

Qualifications:
•Fluent proficiency & comprehension in Indonesian is required and English (preferred). Knowledge in other APAC language(s) is an added plus.
•Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis
•Highly efficient internet and phone skills, MS Office programs and highly proficient/comfortable with computers
•Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way
•Strong ability to multi-task while effectively communicating with partners/customers
•Strong time management skills
•Ability to develop effective solutions to difficult problems or situations
•Is confident about his/her ability to contribute effectively
•Independently driven to learn new applications, technologies, and skills
•Responds effectively under stressful situations
•With guidance, learns quickly on the job
•Takes responsibility for his/her actions and is receptive to constructive criticism
•Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
Work Experience and Education Guidelines:
•Travel industry background with customer service support experience (preferred)
•Familiar with accounting terms and further financial operations will be an asset
•Previous experience in customer care position (preferred).
•University Degree (required)
•High School Degree or GED (required)
•Microsoft Office application skills, including Outlook, Access, and Excel
•Fluency with internet, computer usage and web-based application skills

Core Competencies:
Customer Focus - Agents are required to handle escalated customer
situations, relocating guests from their original hotel to
another hotel due to supplier not accommodating
reservation.
Relationship Building - Agents are required to work with Market Management
on high profile and expensive relocations in order to
minimize Expedia's cost

*LI-TS1

View the original article here

Responsibilities:
•Works directly with Expedia hotel partners (suppliers) in Expedia systems on behalf of market management teams in inventory management and other systems, training and guest support.
•Accesses up to 10 systems at any given time assisting suppliers and customers with resolution of financial questions, lodging or inventory inquiries and guest support.
•Provides customer service support assistance to Expedia guests with general questions.
•Provides support for escalated customer issues including re-accommodation (relocation to a new hotel) with accurate expense tracking and reporting.
•Successfully gather and analyze information in customer or supplier case management
•Assists Hotels with rejected card transactions - reissue credit cards numbers, provide training and usage guidance.
•Review accounting reconciliation data to ensure accuracy of processing.
•Makes effective decisions within his/her authority supporting Expedia customers and suppliers, escalate as necessary.
•Investigates and takes action to meet Expedia's needs.
•Growing functions in support of suppliers and customers - inventory management services, data entry, and training.
•Exercises good judgment in decision-making on behalf of customer and supplier relationship management
•Responsible for greeting customer in a courteous, friendly and professional manner according to company procedures.
•Responsible for guests relocations of hotel accommodations.
•Escalated Issues: Credits, Stop Sells, Closing Allotments, etc
•Maintain and promote excellent client relations by managing a prompt and accurate response to email and phone communications.
•Book/change/cancel reservations for lodging properties and provide necessary follow through.
•Be highly effective in managing multiple projects simultaneously.
•A problem-solver who can make independent decisions, be able to actively listen, and communicate clearly and concisely
•Maintain acceptable quality scores on all calls.
•Maintain acceptable level of performance.
•Provide solutions to the customer and provide any additional customer service /education as needed.
•Flexibility and willingness to assist where and when needed as directed by your Supervisor.

Qualifications:
•Fluent proficiency & comprehension in Korean is required and English (preferred). Knowledge in other APAC language(s) is an added plus.
•Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis
•Highly efficient internet and phone skills, MS Office programs and highly proficient/comfortable with computers
•Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way
•Strong ability to multi-task while effectively communicating with partners/customers
•Strong time management skills
•Ability to develop effective solutions to difficult problems or situations
•Is confident about his/her ability to contribute effectively
•Independently driven to learn new applications, technologies, and skills
•Responds effectively under stressful situations
•With guidance, learns quickly on the job
•Takes responsibility for his/her actions and is receptive to constructive criticism
•Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
Work Experience and Education Guidelines:
•Travel industry background with customer service support experience (preferred)
•Familiar with accounting terms and further financial operations will be an asset
•Previous experience in customer care position (preferred).
•University Degree (required)
•High School Degree or GED (required)
•Microsoft Office application skills, including Outlook, Access, and Excel
•Fluency with internet, computer usage and web-based application skills

Core Competencies:
Customer Focus - Agents are required to handle escalated customer
situations, relocating guests from their original hotel to
another hotel due to supplier not accommodating
reservation.
Relationship Building - Agents are required to work with Market Management
on high profile and expensive relocations in order to
minimize Expedia's cost

*LI-TS1

View the original article here

Responsibilities:
•Works directly with Expedia hotel partners (suppliers) in Expedia systems on behalf of market management teams in inventory management and other systems, training and guest support.
•Accesses up to 10 systems at any given time assisting suppliers and customers with resolution of financial questions, lodging or inventory inquiries and guest support.
•Provides customer service support assistance to Expedia guests with general questions.
•Provides support for escalated customer issues including re-accommodation (relocation to a new hotel) with accurate expense tracking and reporting.
•Successfully gather and analyze information in customer or supplier case management
•Assists Hotels with rejected card transactions - reissue credit cards numbers, provide training and usage guidance.
•Review accounting reconciliation data to ensure accuracy of processing.
•Makes effective decisions within his/her authority supporting Expedia customers and suppliers, escalate as necessary.
•Investigates and takes action to meet Expedia's needs.
•Growing functions in support of suppliers and customers - inventory management services, data entry, and training.
•Exercises good judgment in decision-making on behalf of customer and supplier relationship management
•Responsible for greeting customer in a courteous, friendly and professional manner according to company procedures.
•Responsible for guests relocations of hotel accommodations.
•Escalated Issues: Credits, Stop Sells, Closing Allotments, etc
•Maintain and promote excellent client relations by managing a prompt and accurate response to email and phone communications.
•Book/change/cancel reservations for lodging properties and provide necessary follow through.
•Be highly effective in managing multiple projects simultaneously.
•A problem-solver who can make independent decisions, be able to actively listen, and communicate clearly and concisely
•Maintain acceptable quality scores on all calls.
•Maintain acceptable level of performance.
•Provide solutions to the customer and provide any additional customer service /education as needed.
•Flexibility and willingness to assist where and when needed as directed by your Supervisor.
Qualifications:

•Fluent proficiency & comprehension in English is required. Knowledge in other APAC language(s) is an added plus.
•Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis
•Highly efficient internet and phone skills, MS Office programs and highly proficient/comfortable with computers
•Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way
•Strong ability to multi-task while effectively communicating with partners/customers
•Strong time management skills
•Ability to develop effective solutions to difficult problems or situations
•Is confident about his/her ability to contribute effectively
•Independently driven to learn new applications, technologies, and skills
•Responds effectively under stressful situations
•With guidance, learns quickly on the job
•Takes responsibility for his/her actions and is receptive to constructive criticism
•Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
Work Experience and Education Guidelines:

•Travel industry background with customer service support experience (preferred)
•Familiar with accounting terms and further financial operations will be an asset
•Previous experience in customer care position (preferred).
•University Degree (required)
•High School Degree or GED (required)
•Microsoft Office application skills, including Outlook, Access, and Excel
•Fluency with internet, computer usage and web-based application skills

Core Competencies:
Customer Focus - Agents are required to handle escalated customer
situations, relocating guests
from their original hotel to another hotel due to supplier
not accommodating reservation.
Relationship Building - Agents are required to work with Market Management
on high profile and expensive relocations in order to
minimize Expedia's cost

*LI-TS1

View the original article here

Responsibilities:
- Partner with peers and Supervisor to ensure departmental metrics are achieved during assigned shift (i.e. ABR%, Urgent/Future Relo & SAM queue SLA's, etc.)
- Effectively communicate, mentor and set goals with Lodging Support Services Supervisor
- Maintain a high level of internal customer satisfaction by using professional, positive communication skills
- Handle escalated customer issues as needed
- Perform audits on guest relocations, hotel absorptions amounts, guest compensation amounts and SAM type cases closed
- Provide ongoing feedback, training, and development to team
- Identify and recommend process improvements as needed
- Calibrate daily with peers, trainer, and Supervisor to ensure consistency in processes and training.
- Anticipates needs; identifies opportunities that result in decreased costs and inefficiencies.
- Maintain and promotes excellent client relations by managing a prompt and accurate response to email and phone communications from suppliers and market managers.
- Other duties as assigned by Supervisor / Manager
Requirements:

- Min 6 months to one year experience as a Lodging Support Services Agent performing HPS and SAM functions is a must.External candidates with proven leadership experience and having Hotel/Industry/Call Centre background would be considered as well.
- Escalated customer service experience
- Comprehensive leadership background with a focus on team building and
quality
- Excellent written and communication skills a must
- Very detailed oriented
- Outstanding customer service skills and phone skills
- The ability to communicate effectively at all levels from executive management
to individual contributor.
- Strong, proactive follow-up skills and administering of Travel Policies.
- Credit card processing experience and terminology knowledge highly desired.
- Excellent research and documentation skills.
- The ability to multi-task with a high attention to detail.
- The ability to excel in a fast paced, constant changing environment.
- Flexibility and willingness to assist where and when needed as directed by
management.
- Previous experience working with or managing a team
- Ability to work extra hour as needed.
- Reliability is a must.
- Ability to work ANY shift and/or assigned to any queue(s) as and when required
- Strong computer skills with extensive use of MS Office
- College degree preferred.

*LI-TS1

View the original article here

Responsibilities:
•Works directly with Expedia hotel partners (suppliers) in Expedia systems on behalf of market management teams in inventory management and other systems, training and guest support.
•Accesses up to 10 systems at any given time assisting suppliers and customers with resolution of financial questions, lodging or inventory inquiries and guest support.
•Provides customer service support assistance to Expedia guests with general questions.
•Provides support for escalated customer issues including re-accommodation (relocation to a new hotel) with accurate expense tracking and reporting.
•Successfully gather and analyze information in customer or supplier case management
•Assists Hotels with rejected card transactions - reissue credit cards numbers,provide training and usage guidance.
•Review accounting reconciliation data to ensure accuracy of processing.
•Makes effective decisions within his/her authority supporting Expedia customers and suppliers, escalate as necessary.
•Investigates and takes action to meet Expedia's needs.
•Growing functions in support of suppliers and customers - inventory management services, data entry, and training.
•Exercises good judgment in decision-making on behalf of customer and supplier relationship management
•Responsible for greeting customer in a courteous, friendly and professional manner according to company procedures.
•Responsible for guests relocations of hotel accommodations.
•Escalated Issues: Credits, Stop Sells, Closing Allotments, etc
•Maintain and promote excellent client relations by managing a prompt and accurate response to email and phone communications.
•Book/change/cancel reservations for lodging properties and provide necessary follow through.
•Be highly effective in managing multiple projects simultaneously.
•A problem-solver who can make independent decisions, be able to actively listen, and communicate clearly and concisely
•Maintain acceptable quality scores on all calls.
•Maintain acceptable level of performance.
•Provide solutions to the customer and provide any additional customer service /education as needed.
•Flexibility and willingness to assist where and when needed as directed by your Supervisor.

Qualifications:
•Fluent proficiency & comprehension in Japanese is required and English(preferred). Knowledge in other APAC language(s) is an added plus.
•Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis
•Highly efficient internet and phone skills, MS Office programs and highly proficient/comfortable with computers
•Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way
•Strong ability to multi-task while effectively communicating with partners/customers
•Strong time management skills
•Ability to develop effective solutions to difficult problems or situations
•Is confident about his/her ability to contribute effectively
•Independently driven to learn new applications, technologies, and skills
•Responds effectively under stressful situations
•With guidance, learns quickly on the job
•Takes responsibility for his/her actions and is receptive to constructive criticism
•Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
Work Experience and Education Guidelines:
•Travel industry background with customer service support experience (preferred)
•Familiar with accounting terms and further financial operations will be an asset
•Previous experience in customer care position (preferred).
•University Degree (required)
•High School Degree or GED (required)
•Microsoft Office application skills, including Outlook, Access, and Excel
•Fluency with internet, computer usage and web-based application skills

Core Competencies:
Customer Focus - Agents are required to handle escalated customer
situations, relocating guests from their original hotel to
another hotel due to supplier not accommodating
reservation.
Relationship Building - Agents are required to work with Market Management
on high profile and expensive relocations in order to
minimize Expedia's cost

*LI-TS1

View the original article here

Responsibilities:
•Works directly with Expedia hotel partners (suppliers) in Expedia systems on behalf of market management teams in inventory management and other systems, training and guest support.
•Accesses up to 10 systems at any given time assisting suppliers and customers with resolution of financial questions, lodging or inventory inquiries and guest support.
•Provides customer service support assistance to Expedia guests with general questions.
•Provides support for escalated customer issues including re-accommodation (relocation to a new hotel) with accurate expense tracking and reporting.
•Successfully gather and analyze information in customer or supplier case management
•Assists Hotels with rejected card transactions - reissue credit cards numbers,provide training and usage guidance.
•Review accounting reconciliation data to ensure accuracy of processing.
•Makes effective decisions within his/her authority supporting Expedia customers and suppliers, escalate as necessary.
•Investigates and takes action to meet Expedia's needs.
•Growing functions in support of suppliers and customers - inventory management services, data entry, and training.
•Exercises good judgment in decision-making on behalf of customer and supplier relationship management
•Responsible for greeting customer in a courteous, friendly and professional manner according to company procedures.
•Responsible for guests relocations of hotel accommodations.
•Escalated Issues: Credits, Stop Sells, Closing Allotments, etc
•Maintain and promote excellent client relations by managing a prompt and accurate response to email and phone communications.
•Book/change/cancel reservations for lodging properties and provide necessary follow through.
•Be highly effective in managing multiple projects simultaneously.
•A problem-solver who can make independent decisions, be able to actively listen, and communicate clearly and concisely
•Maintain acceptable quality scores on all calls.
•Maintain acceptable level of performance.
•Provide solutions to the customer and provide any additional customer service /education as needed.
•Flexibility and willingness to assist where and when needed as directed by your Supervisor.

Qualifications:
•Fluent proficiency & comprehension in Japanese is required and English(preferred). Knowledge in other APAC language(s) is an added plus.
•Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis
•Highly efficient internet and phone skills, MS Office programs and highly proficient/comfortable with computers
•Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way
•Strong ability to multi-task while effectively communicating with partners/customers
•Strong time management skills
•Ability to develop effective solutions to difficult problems or situations
•Is confident about his/her ability to contribute effectively
•Independently driven to learn new applications, technologies, and skills
•Responds effectively under stressful situations
•With guidance, learns quickly on the job
•Takes responsibility for his/her actions and is receptive to constructive criticism
•Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
Work Experience and Education Guidelines:
•Travel industry background with customer service support experience (preferred)
•Familiar with accounting terms and further financial operations will be an asset
•Previous experience in customer care position (preferred).
•University Degree (required)
•High School Degree or GED (required)
•Microsoft Office application skills, including Outlook, Access, and Excel
•Fluency with internet, computer usage and web-based application skills

Core Competencies:
Customer Focus - Agents are required to handle escalated customer
situations, relocating guests from their original hotel to
another hotel due to supplier not accommodating
reservation.
Relationship Building - Agents are required to work with Market Management
on high profile and expensive relocations in order to
minimize Expedia's cost

*LI-TS1

View the original article here

RESPONSIBILITIES:
•Works directly with Expedia hotel partners (suppliers) in Expedia systems on behalf of market management teams in inventory management and other systems, training and guest support.

•Accesses up to 10 systems at any given time assisting suppliers and customers with resolution of financial questions, lodging or inventory inquiries and guest support.
•Provides customer service support assistance to Expedia guests with general questions.
•Provides support for escalated customer issues including re-accommodation (relocation to a new hotel) with accurate expense tracking and reporting.
•Successfully gather and analyze information in customer or supplier case management
•Assists Hotels with rejected card transactions - reissue credit cards numbers, provide training and usage guidance.
•Review accounting reconciliation data to ensure accuracy of processing.
•Makes effective decisions within his/her authority supporting Expedia customers and suppliers, escalate as necessary.
•Investigates and takes action to meet Expedia's needs.
•Growing functions in support of suppliers and customers - inventory management services, data entry, and training.
•Exercises good judgment in decision-making on behalf of customer and supplier relationship management
•Responsible for greeting customer in a courteous, friendly and professional manner according to company procedures.
•Responsible for guests relocations of hotel accommodations.
•Escalated Issues: Credits, Stop Sells, Closing Allotments, etc
•Maintain and promote excellent client relations by managing a prompt and accurate response to email and phone communications.
•Book/change/cancel reservations for lodging properties and provide necessary follow through.
•Be highly effective in managing multiple projects simultaneously.
•A problem-solver who can make independent decisions, be able to actively listen, and communicate clearly and concisely
•Maintain acceptable quality scores on all calls.
•Maintain acceptable level of performance.
•Provide solutions to the customer and provide any additional customer service /education as needed.
•Flexibility and willingness to assist where and when needed as directed by your
Supervisor.

Qualifications:
•Fluent proficiency & comprehension in English is required and. Knowledge in other local language(s), i.e. Mandarin/Cantonese is an added plus.
•Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis
•Highly efficient internet and phone skills, MS Office programs and highly proficient/comfortable with computers
•Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way
•Strong ability to multi-task while effectively communicating with partners/customers
•Strong time management skills
•Ability to develop effective solutions to difficult problems or situations
•Is confident about his/her ability to contribute effectively
•Independently driven to learn new applications, technologies, and skills
•Responds effectively under stressful situations
•With guidance, learns quickly on the job
•Takes responsibility for his/her actions and is receptive to constructive criticism
•Professional customer service skills: solutions mindset, helping nature, passion
for the customer and the customer experience
Work Experience and Education Guidelines:
•Travel industry background with customer service support experience (preferred)
•Familiar with accounting terms and further financial operations will be an asset
•Previous experience in customer care position (preferred).
•University Degree (required)
•High School Degree or GED (required)
•Microsoft Office application skills, including Outlook, Access, and Excel
•Fluency with internet, computer usage and web-based application skills

Core Competencies:
Customer Focus - Agents are required to handle escalated customer
situations, relocating guests from their original hotel to
another hotel due to supplier not accommodating
reservation.
Relationship Building - Agents are required to work with Market Management
on high profile and expensive relocations in order to
minimize Expedia's cost

*LI-TS1

View the original article here

The Lodging Support Services Agent position requires a results-oriented individual to join Expedia's multilingual APAC operations center team. The Agent team supports Expedia customers and suppliers in: Guest Relocations, Supplier Training, Inventory Management, Single-Use Credit Cards, and Supplier Relations.
Responsibilities:
-Works directly with Expedia hotel partners (suppliers) in Expedia systems on behalf of market management teams in inventory management and other systems, training and guest support.
- Accesses up to 10 systems at any given time assisting suppliers and customers with resolution of financial questions, lodging or inventory inquiries and guest support.
- Provides customer service support assistance to Expedia guests with general questions.
- Provides support for escalated customer issues including re-accommodation (relocation to a new hotel) with accurate expense tracking and reporting.
- Successfully gather and analyze information in customer or supplier case management
- Assists Hotels with rejected card transactions - reissue credit cards numbers, provide training and usage guidance.
- Review accounting reconciliation data to ensure accuracy of processing.
- Makes effective decisions within his/her authority supporting Expedia customers and suppliers, escalate as necessary.
- Investigates and takes action to meet Expedia's needs.
- Growing functions in support of suppliers and customers - inventory management services, data entry, and training.
- Exercises good judgment in decision-making on behalf of customer and supplier relationship management
- Responsible for greeting customer in a courteous, friendly and professional manner according to company procedures.
- Responsible for guests relocations of hotel accommodations.
- Escalated Issues: Credits, Stop Sells, Closing Allotments, etc
- Maintain and promote excellent client relations by managing a prompt and accurate response to email and phone communications.
- Book/change/cancel reservations for lodging properties and provide necessary follow through.
- Be highly effective in managing multiple projects simultaneously.
- A problem-solver who can make independent decisions, be able to actively listen, and communicate clearly and concisely
- Maintain acceptable quality scores on all calls.
- Maintain acceptable level of performance.
- Provide solutions to the customer and provide any additional customer service /education as needed.
- Flexibility and willingness to assist where and when needed as directed by your Supervisor.
Qualifications:
- Fluent proficiency & comprehension in English is required and. Knowledge in
other APAC language(s) is an added plus.
- Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis
- Highly efficient internet and phone skills, MS Office programs and highly proficient/comfortable with computers
- Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way
- Strong ability to multi-task while effectively communicating with partners/customers
- Strong time management skills
- Ability to develop effective solutions to difficult problems or situations
- Is confident about his/her ability to contribute effectively
- Independently driven to learn new applications, technologies, and skills
- Responds effectively under stressful situations
- With guidance, learns quickly on the job
- Takes responsibility for his/her actions and is receptive to constructive criticism
- Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
Work Experience and Education Guidelines:
- Travel industry background with customer service support experience (preferred)
- Familiar with accounting terms and further financial operations will be an asset
- Previous experience in customer care position (preferred).
- University Degree (preferred)
- High School Degree or GED (required)
- Microsoft Office application skills, including Outlook, Access, and Excel
- Fluency with internet, computer usage and web-based application skills
Core Competencies:
Customer Focus - Agents are required to handle escalated customer situations, relocating guests from their original hotel to another hotel due to supplier not accommodating reservation.
Relationship Building - Agents are required to work with Market Management on high profile and expensive relocations in order to positively impact Expedia customer experiences.

About Expedia

Expedia is the world's leading online travel company, empowering business and leisure travelers with the tools and information they need to easily research, plan, book and experience travel. Expedia also provides in-destination concierge service and activity desks for travelers. The Expedia portfolio of brands includes: Expedia.com®, hotels.com®, Hotwire®, Egencia™, TripAdvisor®, Expedia Local Expert™, Classic Vacations® and eLong™. Expedia's companies operate more than 50 global points of sale with sites in North America, South America, Latin America, Europe, Middle East, Africa and Asia Pacific. Expedia is a component of the S&P 500 index. For more information, visit company website (NASDAQ: EXPE).

*LI-TS1
LPS-GSO

View the original article here

View the original article here

The Lodging Support Services Agent position requires a results-oriented individual to join Expedia's multilingual APAC operations center team. The Agent team supports Expedia customers and suppliers in: Guest Relocations, Supplier Training, Inventory Management, Single-Use Credit Cards, and Supplier Relations. Responsibilities:
-Works directly with Expedia hotel partners (suppliers) in Expedia systems on behalf of market management teams in inventory management and other systems, training and guest support.
- Accesses up to 10 systems at any given time assisting suppliers and customers with resolution of financial questions, lodging or inventory inquiries and guest support.
- Provides customer service support assistance to Expedia guests with general questions.
- Provides support for escalated customer issues including re-accommodation (relocation to a new hotel) with accurate expense tracking and reporting.
- Successfully gather and analyze information in customer or supplier case management
- Assists Hotels with rejected card transactions - reissue credit cards numbers, provide training and usage guidance.
- Review accounting reconciliation data to ensure accuracy of processing.
- Makes effective decisions within his/her authority supporting Expedia customers and suppliers, escalate as necessary.
- Investigates and takes action to meet Expedia's needs.
- Growing functions in support of suppliers and customers - inventory management services, data entry, and training.
- Exercises good judgment in decision-making on behalf of customer and supplier relationship management
- Responsible for greeting customer in a courteous, friendly and professional manner according to company procedures.
- Responsible for guests relocations of hotel accommodations.
- Escalated Issues: Credits, Stop Sells, Closing Allotments, etc
- Maintain and promote excellent client relations by managing a prompt and accurate response to email and phone communications.
- Book/change/cancel reservations for lodging properties and provide necessary follow through.
- Be highly effective in managing multiple projects simultaneously.
- A problem-solver who can make independent decisions, be able to actively listen, and communicate clearly and concisely
- Maintain acceptable quality scores on all calls.
- Maintain acceptable level of performance.
- Provide solutions to the customer and provide any additional customer service /education as needed.
- Flexibility and willingness to assist where and when needed as directed by your Supervisor.
Qualifications:
- Fluent proficiency & comprehension in Japanese is required and English (preferred). Knowledge in other APAC language(s) is
an added plus.
- Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis
- Highly efficient internet and phone skills, MS Office programs and highly proficient/comfortable with computers
- Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way
- Strong ability to multi-task while effectively communicating with partners/customers
- Strong time management skills
- Ability to develop effective solutions to difficult problems or situations
- Is confident about his/her ability to contribute effectively
- Independently driven to learn new applications, technologies, and skills
- Responds effectively under stressful situations
- With guidance, learns quickly on the job
- Takes responsibility for his/her actions and is receptive to constructive criticism
- Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
Work Experience and Education Guidelines:
- Travel industry background with customer service support experience (preferred)
- Familiar with accounting terms and further financial operations will be an asset
- Previous experience in customer care position (preferred).
- University Degree (preferred)
- High School Degree or GED (required)
- Microsoft Office application skills, including Outlook, Access, and Excel
- Fluency with internet, computer usage and web-based application skills
Core Competencies:
Customer Focus - Agents are required to handle escalated customer situations, relocating guests from their original hotel to another hotel due to supplier not accommodating reservation.
Relationship Building - Agents are required to work with Market Management on high profile and expensive relocations in order to positively impact Expedia customer experiences.

About Expedia

Expedia is the world's leading online travel company, empowering business and leisure travelers with the tools and information they need to easily research, plan, book and experience travel. Expedia also provides in-destination concierge service and activity desks for travelers. The Expedia portfolio of brands includes: Expedia.com®, hotels.com®, Hotwire®, Egencia™, TripAdvisor®, Expedia Local Expert™, Classic Vacations® and eLong™. Expedia's companies operate more than 50 global points of sale with sites in North America, South America, Latin America, Europe, Middle East, Africa and Asia Pacific. Expedia is a component of the S&P 500 index. For more information, visit company website (NASDAQ: EXPE).

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