Responsibilities:
•Works directly with Expedia hotel partners (suppliers) in Expedia systems on behalf of market management teams in inventory management and other systems, training and guest support.
•Accesses up to 10 systems at any given time assisting suppliers and customers with resolution of financial questions, lodging or inventory inquiries and guest support.
•Provides customer service support assistance to Expedia guests with general questions.
•Provides support for escalated customer issues including re-accommodation (relocation to a new hotel) with accurate expense tracking and reporting.
•Successfully gather and analyze information in customer or supplier case management
•Assists Hotels with rejected card transactions - reissue credit cards numbers, provide training and usage guidance.
•Review accounting reconciliation data to ensure accuracy of processing.
•Makes effective decisions within his/her authority supporting Expedia customers and suppliers, escalate as necessary.
•Investigates and takes action to meet Expedia's needs.
•Growing functions in support of suppliers and customers - inventory management services, data entry, and training.
•Exercises good judgment in decision-making on behalf of customer and supplier relationship management
•Responsible for greeting customer in a courteous, friendly and professional manner according to company procedures.
•Responsible for guests relocations of hotel accommodations.
•Escalated Issues: Credits, Stop Sells, Closing Allotments, etc
•Maintain and promote excellent client relations by managing a prompt and aaccurate response to email and phone communications.
•Book/change/cancel reservations for lodging properties and provide necessary follow through.
•Be highly effective in managing multiple projects simultaneously.
•A problem-solver who can make independent decisions, be able to actively listen, and communicate clearly and concisely
•Maintain acceptable quality scores on all calls.
•Maintain acceptable level of performance.
•Provide solutions to the customer and provide any additional customer service /education as needed.
•Flexibility and willingness to assist where and when needed as directed by your Supervisor.

Qualifications:
•Fluent proficiency & comprehension in English is required and. Knowledge in other APAC language(s) is an added plus.
•Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis
•Highly efficient internet and phone skills, MS Office programs and highly proficient/comfortable with computers
•Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way
•Strong ability to multi-task while effectively communicating with partners/customers
•Strong time management skills
•Ability to develop effective solutions to difficult problems or situations
•Is confident about his/her ability to contribute effectively
•Independently driven to learn new applications, technologies, and skills
•Responds effectively under stressful situations
•With guidance, learns quickly on the job
•Takes responsibility for his/her actions and is receptive to constructive citicism
•Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
Work Experience and Education Guidelines:
•Travel industry background with customer service support experience (preferred)
•Familiar with accounting terms and further financial operations will be an asset
•Previous experience in customer care position (preferred).
•University Degree (required)
•High School Degree or GED (required)
•Microsoft Office application skills, including Outlook, Access, and Excel
•Fluency with internet, computer usage and web-based application skills

Core Competencies:
Customer Focus - Agents are required to handle escalated customer
situations, relocating guests from their original hotel to
another hotel due to supplier not accommodating
reservation.
Relationship Building - Agents are required to work with Market Management
on high profile and expensive relocations in order to
minimize Expedia's cost

*LI-TS1

View the original article here

Responsibilities:
•Works directly with Expedia hotel partners (suppliers) in Expedia systems on behalf of market management teams in inventory management and other systems, training and guest support.
•Accesses up to 10 systems at any given time assisting suppliers and customers with resolution of financial questions, lodging or inventory inquiries and guest support.
•Provides customer service support assistance to Expedia guests with general questions.
•Provides support for escalated customer issues including re-accommodation (relocation to a new hotel) with accurate expense tracking and reporting.
•Successfully gather and analyze information in customer or supplier case management
•Assists Hotels with rejected card transactions - reissue credit cards numbers, provide training and usage guidance.
•Review accounting reconciliation data to ensure accuracy of processing.
•Makes effective decisions within his/her authority supporting Expedia customers and suppliers, escalate as necessary.
•Investigates and takes action to meet Expedia's needs.
•Growing functions in support of suppliers and customers - inventory management services, data entry, and training.
•Exercises good judgment in decision-making on behalf of customer and supplier relationship management
•Responsible for greeting customer in a courteous, friendly and professional manner according to company procedures.
•Responsible for guests relocations of hotel accommodations.
•Escalated Issues: Credits, Stop Sells, Closing Allotments, etc
•Maintain and promote excellent client relations by managing a prompt and accurate response to email and phone communications.
•Book/change/cancel reservations for lodging properties and provide necessary follow through.
•Be highly effective in managing multiple projects simultaneously.
•A problem-solver who can make independent decisions, be able to actively listen, and communicate clearly and concisely
•Maintain acceptable quality scores on all calls.
•Maintain acceptable level of performance.
•Provide solutions to the customer and provide any additional customer service /education as needed.
•Flexibility and willingness to assist where and when needed as directed by your Supervisor.

Qualifications:
•Fluent proficiency & comprehension in Japanese is required and English (preferred). Knowledge in other APAC language(s) is an added plus.
•Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis
•Highly efficient internet and phone skills, MS Office programs and highly proficient/comfortable with computers
•Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way
•Strong ability to multi-task while effectively communicating with partners/customers
•Strong time management skills
•Ability to develop effective solutions to difficult problems or situations
•Is confident about his/her ability to contribute effectively
•Independently driven to learn new applications, technologies, and skills
•Responds effectively under stressful situations
•With guidance, learns quickly on the job
•Takes responsibility for his/her actions and is receptive to constructive criticism
•Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
Work Experience and Education Guidelines:
•Travel industry background with customer service support experience (preferred)
•Familiar with accounting terms and further financial operations will be an asset
•Previous experience in customer care position (preferred).
•University Degree (required)
•High School Degree or GED (required)
•Microsoft Office application skills, including Outlook, Access, and Excel
•Fluency with internet, computer usage and web-based application skills

Core Competencies:
Customer Focus - Agents are required to handle escalated customer
situations, relocating guests from their original hotel to
another hotel due to supplier not accommodating
reservation.
Relationship Building - Agents are required to work with Market Management
on high profile and expensive relocations in order to
minimize Expedia's cost

*LI-TS1

View the original article here

Responsibilities:
•Works directly with Expedia hotel partners (suppliers) in Expedia systems on behalf of market management teams in inventory management and other systems, training and guest support.
•Accesses up to 10 systems at any given time assisting suppliers and customers with resolution of financial questions, lodging or inventory inquiries and guest support.
•Provides customer service support assistance to Expedia guests with general questions.
•Provides support for escalated customer issues including re-accommodation (relocation to a new hotel) with accurate expense tracking and reporting.
•Successfully gather and analyze information in customer or supplier case management
•Assists Hotels with rejected card transactions - reissue credit cards numbers, provide training and usage guidance.
•Review accounting reconciliation data to ensure accuracy of processing.
•Makes effective decisions within his/her authority supporting Expedia customers and suppliers, escalate as necessary.
•Investigates and takes action to meet Expedia's needs.
•Growing functions in support of suppliers and customers - inventory management services, data entry, and training.
•Exercises good judgment in decision-making on behalf of customer and supplier relationship management
•Responsible for greeting customer in a courteous, friendly and professional manner according to company procedures.
•Responsible for guests relocations of hotel accommodations.
•Escalated Issues: Credits, Stop Sells, Closing Allotments, etc
•Maintain and promote excellent client relations by managing a prompt and accurate response to email and phone communications.
•Book/change/cancel reservations for lodging properties and provide necessary follow through.
•Be highly effective in managing multiple projects simultaneously.
•A problem-solver who can make independent decisions, be able to actively listen, and communicate clearly and concisely
•Maintain acceptable quality scores on all calls.
•Maintain acceptable level of performance.
•Provide solutions to the customer and provide any additional customer service /education as needed.
•Flexibility and willingness to assist where and when needed as directed by your Supervisor.

Qualifications:
•Fluent proficiency & comprehension in Mandarin and Cantonese is required and knowledge in other APAC language(s) is an added plus.
•Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis
•Highly efficient internet and phone skills, MS Office programs and highly proficient/comfortable with computers
•Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way
•Strong ability to multi-task while effectively communicating with partners/customers
•Strong time management skills
•Ability to develop effective solutions to difficult problems or situations
•Is confident about his/her ability to contribute effectively
•Independently driven to learn new applications, technologies, and skills
•Responds effectively under stressful situations
•With guidance, learns quickly on the job
•Takes responsibility for his/her actions and is receptive to constructive criticism
•Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
Work Experience and Education Guidelines:
•Travel industry background with customer service support experience (preferred)
•Familiar with accounting terms and further financial operations will be an asset
•Previous experience in customer care position (preferred).
•University Degree (required)
•High School Degree or GED (required)
•Microsoft Office application skills, including Outlook, Access, and Excel
•Fluency with internet, computer usage and web-based application skills

Core Competencies:
Customer Focus - Agents are required to handle escalated customer
situations, relocating guests from their original hotel to
another hotel due to supplier not accommodating
reservation.
Relationship Building - Agents are required to work with Market Management
on high profile and expensive relocations in order to
minimize Expedia's cost

*LI-TS1

View the original article here

Responsibilities:
•Works directly with Expedia hotel partners (suppliers) in Expedia systems on behalf of market management teams in inventory management and other systems, training and guest support.
•Accesses up to 10 systems at any given time assisting suppliers and customers with resolution of financial questions, lodging or inventory inquiries and guest support.
•Provides customer service support assistance to Expedia guests with general questions.
•Provides support for escalated customer issues including re-accommodation (relocation to a new hotel) with accurate expense tracking and reporting.
•Successfully gather and analyze information in customer or supplier case management
•Assists Hotels with rejected card transactions - reissue credit cards numbers, provide training and usage guidance.
•Review accounting reconciliation data to ensure accuracy of processing.
•Makes effective decisions within his/her authority supporting Expedia customers and suppliers, escalate as necessary.
•Investigates and takes action to meet Expedia's needs.
•Growing functions in support of suppliers and customers - inventory management services, data entry, and training.
•Exercises good judgment in decision-making on behalf of customer and supplier relationship management
•Responsible for greeting customer in a courteous, friendly and professional manner according to company procedures.
•Responsible for guests relocations of hotel accommodations.
•Escalated Issues: Credits, Stop Sells, Closing Allotments, etc
•Maintain and promote excellent client relations by managing a prompt and aaccurate response to email and phone communications.
•Book/change/cancel reservations for lodging properties and provide necessary follow through.
•Be highly effective in managing multiple projects simultaneously.
•A problem-solver who can make independent decisions, be able to actively listen, and communicate clearly and concisely
•Maintain acceptable quality scores on all calls.
•Maintain acceptable level of performance.
•Provide solutions to the customer and provide any additional customer service /education as needed.
•Flexibility and willingness to assist where and when needed as directed by your Supervisor.

Qualifications:
•Fluent proficiency & comprehension in English is required and. Knowledge in other APAC language(s) is an added plus.
•Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis
•Highly efficient internet and phone skills, MS Office programs and highly proficient/comfortable with computers
•Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way
•Strong ability to multi-task while effectively communicating with partners/customers
•Strong time management skills
•Ability to develop effective solutions to difficult problems or situations
•Is confident about his/her ability to contribute effectively
•Independently driven to learn new applications, technologies, and skills
•Responds effectively under stressful situations
•With guidance, learns quickly on the job
•Takes responsibility for his/her actions and is receptive to constructive citicism
•Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
Work Experience and Education Guidelines:
•Travel industry background with customer service support experience (preferred)
•Familiar with accounting terms and further financial operations will be an asset
•Previous experience in customer care position (preferred).
•University Degree (required)
•High School Degree or GED (required)
•Microsoft Office application skills, including Outlook, Access, and Excel
•Fluency with internet, computer usage and web-based application skills

Core Competencies:
Customer Focus - Agents are required to handle escalated customer
situations, relocating guests from their original hotel to
another hotel due to supplier not accommodating
reservation.
Relationship Building - Agents are required to work with Market Management
on high profile and expensive relocations in order to
minimize Expedia's cost

*LI-TS1

View the original article here

Responsibilities:
•Works directly with Expedia hotel partners (suppliers) in Expedia systems on behalf of market management teams in inventory management and other systems, training and guest support.
•Accesses up to 10 systems at any given time assisting suppliers and customers with resolution of financial questions, lodging or inventory inquiries and guest support.
•Provides customer service support assistance to Expedia guests with general questions.
•Provides support for escalated customer issues including re-accommodation (relocation to a new hotel) with accurate expense tracking and reporting.
•Successfully gather and analyze information in customer or supplier case management
•Assists Hotels with rejected card transactions - reissue credit cards numbers, provide training and usage guidance.
•Review accounting reconciliation data to ensure accuracy of processing.
•Makes effective decisions within his/her authority supporting Expedia customers and suppliers, escalate as necessary.
•Investigates and takes action to meet Expedia's needs.
•Growing functions in support of suppliers and customers - inventory management services, data entry, and training.
•Exercises good judgment in decision-making on behalf of customer and supplier relationship management
•Responsible for greeting customer in a courteous, friendly and professional manner according to company procedures.
•Responsible for guests relocations of hotel accommodations.
•Escalated Issues: Credits, Stop Sells, Closing Allotments, etc
•Maintain and promote excellent client relations by managing a prompt and accurate response to email and phone communications.
•Book/change/cancel reservations for lodging properties and provide necessary follow through.
•Be highly effective in managing multiple projects simultaneously.
•A problem-solver who can make independent decisions, be able to actively listen, and communicate clearly and concisely
•Maintain acceptable quality scores on all calls.
•Maintain acceptable level of performance.
•Provide solutions to the customer and provide any additional customer service /education as needed.
•Flexibility and willingness to assist where and when needed as directed by your Supervisor.

Qualifications:
•Fluent proficiency & comprehension in Japanese is required and English (preferred). Knowledge in other APAC language(s) is an added plus.
•Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis
•Highly efficient internet and phone skills, MS Office programs and highly proficient/comfortable with computers
•Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way
•Strong ability to multi-task while effectively communicating with partners/customers
•Strong time management skills
•Ability to develop effective solutions to difficult problems or situations
•Is confident about his/her ability to contribute effectively
•Independently driven to learn new applications, technologies, and skills
•Responds effectively under stressful situations
•With guidance, learns quickly on the job
•Takes responsibility for his/her actions and is receptive to constructive criticism
•Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
Work Experience and Education Guidelines:
•Travel industry background with customer service support experience (preferred)
•Familiar with accounting terms and further financial operations will be an asset
•Previous experience in customer care position (preferred).
•University Degree (required)
•High School Degree or GED (required)
•Microsoft Office application skills, including Outlook, Access, and Excel
•Fluency with internet, computer usage and web-based application skills

Core Competencies:
Customer Focus - Agents are required to handle escalated customer
situations, relocating guests from their original hotel to
another hotel due to supplier not accommodating
reservation.
Relationship Building - Agents are required to work with Market Management
on high profile and expensive relocations in order to
minimize Expedia's cost

*LI-TS1

View the original article here

Background/IRC Summary: The IRC Resettlement Support Center East Asia (RSC) opened in October 2005 to assist refugees seeking permanent resettlement in the United States. RSC assists refugees in completing applications for consideration by the U.S. Department of Homeland Security (DHS) and transmits pertinent information to organizations in the U.S. offering sponsorship arrangements for those granted admission. If an applicant is approved for resettlement, RSC staff guide the refugee through post adjudication steps, including obtaining medical screening exams and sponsorship assurances from U.S. resettlement agencies. Finally, RSC prepares refugees destined for resettlement in the U.S through cultural orientation. The RSC primarily assists refugees in Thailand and Malaysia but also conducts prescreening and DHS support missions in China, Hong Kong, Indonesia and other countries in the region.

Job Overview/Summary: The Deputy Director (DD) of RSC is a senior managerial position and responsible for day to day oversight of all program and operational functions of the IRC RSC project in Malaysia. The DD reports to the Director of the RSC (DRSC) and directly supervises the Program Coordinators, the Operations Coordinator and the Senior Finance Manager. The DD also serves as the point of contact for USRAP partners in Malaysia and plays a key role in the RESC strategic planning process.

Major Responsibilities:

Program Quality and Delivery

Key Partners & Donor Relations

Human Resource Management, Staff Development & Retention

Security & Operations Management

Key Working Relationships:

Other Internal and/or external contacts:

Job Requirements:

Education

Work Experience

Demonstrated Skills and Competencies

Others: Able to travel to locations within East Asia region.

Working Environment: The employee is required to adhere to the "IRC Way" for professional conducts, as well as to be in compliance with all relevant Policies and Procedures while carrying his/her duties.

All other employee terms and conditions shall be as per stipulated in the Employment Contract and/or Employee Handbook.

Please follow this link to apply: http://www.aplitrak.com/?adid=YW5nZWxhdi40NDE4MS4zODMwQGlyYy5hcGxpdHJhay...

As you've probably noticed, we've just made some changes to ReliefWeb’s design and usability. These changes are designed to help you more easily navigate through ReliefWeb and are based on the...

Share information through ReliefWeb to better inform humanitarians worldwide.

Responsibilities:
•Works directly with Expedia hotel partners (suppliers) in Expedia systems on behalf of market management teams in inventory management and other systems, training and guest support.
•Accesses up to 10 systems at any given time assisting suppliers and customers with resolution of financial questions, lodging or inventory inquiries and guest support.
•Provides customer service support assistance to Expedia guests with general questions.
•Provides support for escalated customer issues including re-accommodation (relocation to a new hotel) with accurate expense tracking and reporting.
•Successfully gather and analyze information in customer or supplier case management
•Assists Hotels with rejected card transactions - reissue credit cards numbers, provide training and usage guidance.
•Review accounting reconciliation data to ensure accuracy of processing.
•Makes effective decisions within his/her authority supporting Expedia customers and suppliers, escalate as necessary.
•Investigates and takes action to meet Expedia's needs.
•Growing functions in support of suppliers and customers - inventory management services, data entry, and training.
•Exercises good judgment in decision-making on behalf of customer and supplier relationship management
•Responsible for greeting customer in a courteous, friendly and professional manner according to company procedures.
•Responsible for guests relocations of hotel accommodations.
•Escalated Issues: Credits, Stop Sells, Closing Allotments, etc
•Maintain and promote excellent client relations by managing a prompt and accurate response to email and phone communications.
•Book/change/cancel reservations for lodging properties and provide necessary follow through.
•Be highly effective in managing multiple projects simultaneously.
•A problem-solver who can make independent decisions, be able to actively listen, and communicate clearly and concisely
•Maintain acceptable quality scores on all calls.
•Maintain acceptable level of performance.
•Provide solutions to the customer and provide any additional customer service /education as needed.
•Flexibility and willingness to assist where and when needed as directed by your Supervisor.

Qualifications:
•Fluent proficiency & comprehension in Indonesian is required and English (preferred). Knowledge in other APAC language(s) is an added plus.
•Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis
•Highly efficient internet and phone skills, MS Office programs and highly proficient/comfortable with computers
•Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way
•Strong ability to multi-task while effectively communicating with partners/customers
•Strong time management skills
•Ability to develop effective solutions to difficult problems or situations
•Is confident about his/her ability to contribute effectively
•Independently driven to learn new applications, technologies, and skills
•Responds effectively under stressful situations
•With guidance, learns quickly on the job
•Takes responsibility for his/her actions and is receptive to constructive criticism
•Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
Work Experience and Education Guidelines:
•Travel industry background with customer service support experience (preferred)
•Familiar with accounting terms and further financial operations will be an asset
•Previous experience in customer care position (preferred).
•University Degree (required)
•High School Degree or GED (required)
•Microsoft Office application skills, including Outlook, Access, and Excel
•Fluency with internet, computer usage and web-based application skills

Core Competencies:
Customer Focus - Agents are required to handle escalated customer
situations, relocating guests from their original hotel to
another hotel due to supplier not accommodating
reservation.
Relationship Building - Agents are required to work with Market Management
on high profile and expensive relocations in order to
minimize Expedia's cost

*LI-TS1

View the original article here

Responsibilities:
•Works directly with Expedia hotel partners (suppliers) in Expedia systems on behalf of market management teams in inventory management and other systems, training and guest support.
•Accesses up to 10 systems at any given time assisting suppliers and customers with resolution of financial questions, lodging or inventory inquiries and guest support.
•Provides customer service support assistance to Expedia guests with general questions.
•Provides support for escalated customer issues including re-accommodation (relocation to a new hotel) with accurate expense tracking and reporting.
•Successfully gather and analyze information in customer or supplier case management
•Assists Hotels with rejected card transactions - reissue credit cards numbers, provide training and usage guidance.
•Review accounting reconciliation data to ensure accuracy of processing.
•Makes effective decisions within his/her authority supporting Expedia customers and suppliers, escalate as necessary.
•Investigates and takes action to meet Expedia's needs.
•Growing functions in support of suppliers and customers - inventory management services, data entry, and training.
•Exercises good judgment in decision-making on behalf of customer and supplier relationship management
•Responsible for greeting customer in a courteous, friendly and professional manner according to company procedures.
•Responsible for guests relocations of hotel accommodations.
•Escalated Issues: Credits, Stop Sells, Closing Allotments, etc
•Maintain and promote excellent client relations by managing a prompt and accurate response to email and phone communications.
•Book/change/cancel reservations for lodging properties and provide necessary follow through.
•Be highly effective in managing multiple projects simultaneously.
•A problem-solver who can make independent decisions, be able to actively listen, and communicate clearly and concisely
•Maintain acceptable quality scores on all calls.
•Maintain acceptable level of performance.
•Provide solutions to the customer and provide any additional customer service /education as needed.
•Flexibility and willingness to assist where and when needed as directed by your Supervisor.

Qualifications:
•Fluent proficiency & comprehension in Korean is required and English (preferred). Knowledge in other APAC language(s) is an added plus.
•Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis
•Highly efficient internet and phone skills, MS Office programs and highly proficient/comfortable with computers
•Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way
•Strong ability to multi-task while effectively communicating with partners/customers
•Strong time management skills
•Ability to develop effective solutions to difficult problems or situations
•Is confident about his/her ability to contribute effectively
•Independently driven to learn new applications, technologies, and skills
•Responds effectively under stressful situations
•With guidance, learns quickly on the job
•Takes responsibility for his/her actions and is receptive to constructive criticism
•Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
Work Experience and Education Guidelines:
•Travel industry background with customer service support experience (preferred)
•Familiar with accounting terms and further financial operations will be an asset
•Previous experience in customer care position (preferred).
•University Degree (required)
•High School Degree or GED (required)
•Microsoft Office application skills, including Outlook, Access, and Excel
•Fluency with internet, computer usage and web-based application skills

Core Competencies:
Customer Focus - Agents are required to handle escalated customer
situations, relocating guests from their original hotel to
another hotel due to supplier not accommodating
reservation.
Relationship Building - Agents are required to work with Market Management
on high profile and expensive relocations in order to
minimize Expedia's cost

*LI-TS1

View the original article here

Responsibilities:
•Works directly with Expedia hotel partners (suppliers) in Expedia systems on behalf of market management teams in inventory management and other systems, training and guest support.
•Accesses up to 10 systems at any given time assisting suppliers and customers with resolution of financial questions, lodging or inventory inquiries and guest support.
•Provides customer service support assistance to Expedia guests with general questions.
•Provides support for escalated customer issues including re-accommodation (relocation to a new hotel) with accurate expense tracking and reporting.
•Successfully gather and analyze information in customer or supplier case management
•Assists Hotels with rejected card transactions - reissue credit cards numbers, provide training and usage guidance.
•Review accounting reconciliation data to ensure accuracy of processing.
•Makes effective decisions within his/her authority supporting Expedia customers and suppliers, escalate as necessary.
•Investigates and takes action to meet Expedia's needs.
•Growing functions in support of suppliers and customers - inventory management services, data entry, and training.
•Exercises good judgment in decision-making on behalf of customer and supplier relationship management
•Responsible for greeting customer in a courteous, friendly and professional manner according to company procedures.
•Responsible for guests relocations of hotel accommodations.
•Escalated Issues: Credits, Stop Sells, Closing Allotments, etc
•Maintain and promote excellent client relations by managing a prompt and accurate response to email and phone communications.
•Book/change/cancel reservations for lodging properties and provide necessary follow through.
•Be highly effective in managing multiple projects simultaneously.
•A problem-solver who can make independent decisions, be able to actively listen, and communicate clearly and concisely
•Maintain acceptable quality scores on all calls.
•Maintain acceptable level of performance.
•Provide solutions to the customer and provide any additional customer service /education as needed.
•Flexibility and willingness to assist where and when needed as directed by your Supervisor.
Qualifications:

•Fluent proficiency & comprehension in English is required. Knowledge in other APAC language(s) is an added plus.
•Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis
•Highly efficient internet and phone skills, MS Office programs and highly proficient/comfortable with computers
•Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way
•Strong ability to multi-task while effectively communicating with partners/customers
•Strong time management skills
•Ability to develop effective solutions to difficult problems or situations
•Is confident about his/her ability to contribute effectively
•Independently driven to learn new applications, technologies, and skills
•Responds effectively under stressful situations
•With guidance, learns quickly on the job
•Takes responsibility for his/her actions and is receptive to constructive criticism
•Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
Work Experience and Education Guidelines:

•Travel industry background with customer service support experience (preferred)
•Familiar with accounting terms and further financial operations will be an asset
•Previous experience in customer care position (preferred).
•University Degree (required)
•High School Degree or GED (required)
•Microsoft Office application skills, including Outlook, Access, and Excel
•Fluency with internet, computer usage and web-based application skills

Core Competencies:
Customer Focus - Agents are required to handle escalated customer
situations, relocating guests
from their original hotel to another hotel due to supplier
not accommodating reservation.
Relationship Building - Agents are required to work with Market Management
on high profile and expensive relocations in order to
minimize Expedia's cost

*LI-TS1

View the original article here

Responsibilities:
- Partner with peers and Supervisor to ensure departmental metrics are achieved during assigned shift (i.e. ABR%, Urgent/Future Relo & SAM queue SLA's, etc.)
- Effectively communicate, mentor and set goals with Lodging Support Services Supervisor
- Maintain a high level of internal customer satisfaction by using professional, positive communication skills
- Handle escalated customer issues as needed
- Perform audits on guest relocations, hotel absorptions amounts, guest compensation amounts and SAM type cases closed
- Provide ongoing feedback, training, and development to team
- Identify and recommend process improvements as needed
- Calibrate daily with peers, trainer, and Supervisor to ensure consistency in processes and training.
- Anticipates needs; identifies opportunities that result in decreased costs and inefficiencies.
- Maintain and promotes excellent client relations by managing a prompt and accurate response to email and phone communications from suppliers and market managers.
- Other duties as assigned by Supervisor / Manager
Requirements:

- Min 6 months to one year experience as a Lodging Support Services Agent performing HPS and SAM functions is a must.External candidates with proven leadership experience and having Hotel/Industry/Call Centre background would be considered as well.
- Escalated customer service experience
- Comprehensive leadership background with a focus on team building and
quality
- Excellent written and communication skills a must
- Very detailed oriented
- Outstanding customer service skills and phone skills
- The ability to communicate effectively at all levels from executive management
to individual contributor.
- Strong, proactive follow-up skills and administering of Travel Policies.
- Credit card processing experience and terminology knowledge highly desired.
- Excellent research and documentation skills.
- The ability to multi-task with a high attention to detail.
- The ability to excel in a fast paced, constant changing environment.
- Flexibility and willingness to assist where and when needed as directed by
management.
- Previous experience working with or managing a team
- Ability to work extra hour as needed.
- Reliability is a must.
- Ability to work ANY shift and/or assigned to any queue(s) as and when required
- Strong computer skills with extensive use of MS Office
- College degree preferred.

*LI-TS1

View the original article here

Responsibilities:
•Works directly with Expedia hotel partners (suppliers) in Expedia systems on behalf of market management teams in inventory management and other systems, training and guest support.
•Accesses up to 10 systems at any given time assisting suppliers and customers with resolution of financial questions, lodging or inventory inquiries and guest support.
•Provides customer service support assistance to Expedia guests with general questions.
•Provides support for escalated customer issues including re-accommodation (relocation to a new hotel) with accurate expense tracking and reporting.
•Successfully gather and analyze information in customer or supplier case management
•Assists Hotels with rejected card transactions - reissue credit cards numbers,provide training and usage guidance.
•Review accounting reconciliation data to ensure accuracy of processing.
•Makes effective decisions within his/her authority supporting Expedia customers and suppliers, escalate as necessary.
•Investigates and takes action to meet Expedia's needs.
•Growing functions in support of suppliers and customers - inventory management services, data entry, and training.
•Exercises good judgment in decision-making on behalf of customer and supplier relationship management
•Responsible for greeting customer in a courteous, friendly and professional manner according to company procedures.
•Responsible for guests relocations of hotel accommodations.
•Escalated Issues: Credits, Stop Sells, Closing Allotments, etc
•Maintain and promote excellent client relations by managing a prompt and accurate response to email and phone communications.
•Book/change/cancel reservations for lodging properties and provide necessary follow through.
•Be highly effective in managing multiple projects simultaneously.
•A problem-solver who can make independent decisions, be able to actively listen, and communicate clearly and concisely
•Maintain acceptable quality scores on all calls.
•Maintain acceptable level of performance.
•Provide solutions to the customer and provide any additional customer service /education as needed.
•Flexibility and willingness to assist where and when needed as directed by your Supervisor.

Qualifications:
•Fluent proficiency & comprehension in Japanese is required and English(preferred). Knowledge in other APAC language(s) is an added plus.
•Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis
•Highly efficient internet and phone skills, MS Office programs and highly proficient/comfortable with computers
•Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way
•Strong ability to multi-task while effectively communicating with partners/customers
•Strong time management skills
•Ability to develop effective solutions to difficult problems or situations
•Is confident about his/her ability to contribute effectively
•Independently driven to learn new applications, technologies, and skills
•Responds effectively under stressful situations
•With guidance, learns quickly on the job
•Takes responsibility for his/her actions and is receptive to constructive criticism
•Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
Work Experience and Education Guidelines:
•Travel industry background with customer service support experience (preferred)
•Familiar with accounting terms and further financial operations will be an asset
•Previous experience in customer care position (preferred).
•University Degree (required)
•High School Degree or GED (required)
•Microsoft Office application skills, including Outlook, Access, and Excel
•Fluency with internet, computer usage and web-based application skills

Core Competencies:
Customer Focus - Agents are required to handle escalated customer
situations, relocating guests from their original hotel to
another hotel due to supplier not accommodating
reservation.
Relationship Building - Agents are required to work with Market Management
on high profile and expensive relocations in order to
minimize Expedia's cost

*LI-TS1

View the original article here

Responsibilities:
•Works directly with Expedia hotel partners (suppliers) in Expedia systems on behalf of market management teams in inventory management and other systems, training and guest support.
•Accesses up to 10 systems at any given time assisting suppliers and customers with resolution of financial questions, lodging or inventory inquiries and guest support.
•Provides customer service support assistance to Expedia guests with general questions.
•Provides support for escalated customer issues including re-accommodation (relocation to a new hotel) with accurate expense tracking and reporting.
•Successfully gather and analyze information in customer or supplier case management
•Assists Hotels with rejected card transactions - reissue credit cards numbers,provide training and usage guidance.
•Review accounting reconciliation data to ensure accuracy of processing.
•Makes effective decisions within his/her authority supporting Expedia customers and suppliers, escalate as necessary.
•Investigates and takes action to meet Expedia's needs.
•Growing functions in support of suppliers and customers - inventory management services, data entry, and training.
•Exercises good judgment in decision-making on behalf of customer and supplier relationship management
•Responsible for greeting customer in a courteous, friendly and professional manner according to company procedures.
•Responsible for guests relocations of hotel accommodations.
•Escalated Issues: Credits, Stop Sells, Closing Allotments, etc
•Maintain and promote excellent client relations by managing a prompt and accurate response to email and phone communications.
•Book/change/cancel reservations for lodging properties and provide necessary follow through.
•Be highly effective in managing multiple projects simultaneously.
•A problem-solver who can make independent decisions, be able to actively listen, and communicate clearly and concisely
•Maintain acceptable quality scores on all calls.
•Maintain acceptable level of performance.
•Provide solutions to the customer and provide any additional customer service /education as needed.
•Flexibility and willingness to assist where and when needed as directed by your Supervisor.

Qualifications:
•Fluent proficiency & comprehension in Japanese is required and English(preferred). Knowledge in other APAC language(s) is an added plus.
•Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis
•Highly efficient internet and phone skills, MS Office programs and highly proficient/comfortable with computers
•Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way
•Strong ability to multi-task while effectively communicating with partners/customers
•Strong time management skills
•Ability to develop effective solutions to difficult problems or situations
•Is confident about his/her ability to contribute effectively
•Independently driven to learn new applications, technologies, and skills
•Responds effectively under stressful situations
•With guidance, learns quickly on the job
•Takes responsibility for his/her actions and is receptive to constructive criticism
•Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
Work Experience and Education Guidelines:
•Travel industry background with customer service support experience (preferred)
•Familiar with accounting terms and further financial operations will be an asset
•Previous experience in customer care position (preferred).
•University Degree (required)
•High School Degree or GED (required)
•Microsoft Office application skills, including Outlook, Access, and Excel
•Fluency with internet, computer usage and web-based application skills

Core Competencies:
Customer Focus - Agents are required to handle escalated customer
situations, relocating guests from their original hotel to
another hotel due to supplier not accommodating
reservation.
Relationship Building - Agents are required to work with Market Management
on high profile and expensive relocations in order to
minimize Expedia's cost

*LI-TS1

View the original article here

RESPONSIBILITIES:
•Works directly with Expedia hotel partners (suppliers) in Expedia systems on behalf of market management teams in inventory management and other systems, training and guest support.

•Accesses up to 10 systems at any given time assisting suppliers and customers with resolution of financial questions, lodging or inventory inquiries and guest support.
•Provides customer service support assistance to Expedia guests with general questions.
•Provides support for escalated customer issues including re-accommodation (relocation to a new hotel) with accurate expense tracking and reporting.
•Successfully gather and analyze information in customer or supplier case management
•Assists Hotels with rejected card transactions - reissue credit cards numbers, provide training and usage guidance.
•Review accounting reconciliation data to ensure accuracy of processing.
•Makes effective decisions within his/her authority supporting Expedia customers and suppliers, escalate as necessary.
•Investigates and takes action to meet Expedia's needs.
•Growing functions in support of suppliers and customers - inventory management services, data entry, and training.
•Exercises good judgment in decision-making on behalf of customer and supplier relationship management
•Responsible for greeting customer in a courteous, friendly and professional manner according to company procedures.
•Responsible for guests relocations of hotel accommodations.
•Escalated Issues: Credits, Stop Sells, Closing Allotments, etc
•Maintain and promote excellent client relations by managing a prompt and accurate response to email and phone communications.
•Book/change/cancel reservations for lodging properties and provide necessary follow through.
•Be highly effective in managing multiple projects simultaneously.
•A problem-solver who can make independent decisions, be able to actively listen, and communicate clearly and concisely
•Maintain acceptable quality scores on all calls.
•Maintain acceptable level of performance.
•Provide solutions to the customer and provide any additional customer service /education as needed.
•Flexibility and willingness to assist where and when needed as directed by your
Supervisor.

Qualifications:
•Fluent proficiency & comprehension in English is required and. Knowledge in other local language(s), i.e. Mandarin/Cantonese is an added plus.
•Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis
•Highly efficient internet and phone skills, MS Office programs and highly proficient/comfortable with computers
•Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way
•Strong ability to multi-task while effectively communicating with partners/customers
•Strong time management skills
•Ability to develop effective solutions to difficult problems or situations
•Is confident about his/her ability to contribute effectively
•Independently driven to learn new applications, technologies, and skills
•Responds effectively under stressful situations
•With guidance, learns quickly on the job
•Takes responsibility for his/her actions and is receptive to constructive criticism
•Professional customer service skills: solutions mindset, helping nature, passion
for the customer and the customer experience
Work Experience and Education Guidelines:
•Travel industry background with customer service support experience (preferred)
•Familiar with accounting terms and further financial operations will be an asset
•Previous experience in customer care position (preferred).
•University Degree (required)
•High School Degree or GED (required)
•Microsoft Office application skills, including Outlook, Access, and Excel
•Fluency with internet, computer usage and web-based application skills

Core Competencies:
Customer Focus - Agents are required to handle escalated customer
situations, relocating guests from their original hotel to
another hotel due to supplier not accommodating
reservation.
Relationship Building - Agents are required to work with Market Management
on high profile and expensive relocations in order to
minimize Expedia's cost

*LI-TS1

View the original article here

With funding from the Joint United Nations Programme on HIV and AIDS (UNAIDS), IPPF ESEAOR is operating a regional Technical Support Facility for HIV and AIDS covering Asia and the Pacific (TSF AP) and is looking for committed and dynamic individual to fill the position of:

SENIOR BUSINESS MANAGER

Responsibilities:

Requirements:

The post of Senior Business Manager will be on fixed term contract until 31 December 2015. Salary will be commensurate with experience and qualifications.

Applications to be submitted by 5 p.m. Malaysian Time on 15 November 2014 to: THE REGIONAL DIRECTOR, IPPF ESEAOR, No. 246 Lorong Enau off Jalan Ampang, 50450 Kuala Lumpur, Malaysia. Tel: +603-42566122, Fax: +603-42566386

OR Email: jobs@ippfeseaor.org

Detailed job description and Application of Employment Form are attached.

IPPF is committed to equal opportunities and cultural diversity. Candidates from all sections of the community are welcome to apply. Please note that IPPF has a Protection of Children, Young People and Vulnerable Adults policy in place and you will be bound by this policy if recruited.

As you've probably noticed, we've just made some changes to ReliefWeb’s design and usability. These changes are designed to help you more easily navigate through ReliefWeb and are based on the...

Share information through ReliefWeb to better inform humanitarians worldwide.