Position Overview: Quality Specialist, GSO Content

Position Overview:

The Quality Specialist GSO Content Support position requires a focused and detail-oriented individual to provide quality monitoring, quality data trending and analysis, reporting, and various additional support services to GSO Content Editors and leadership. Individuals will be required to develop expert level knowledge of all relevant GSO Content functions, as well as in-depth knowledge of GSO Content's core systems, policies, and processes. Individuals will also be required to develop expert level knowledge of the quality assurance lifecycle and process. Quality Specialists are integral in supporting an environment of continuous improvement to ensure our business objectives and metrics are met.

RESPONSIBILITIES:

•Become a primary quality expert in the main quality functional areas for Content (currently Media, Geography, Star Ratings, HDM, and DM Casework).
•Provide our internal Content teams with support in quality-related performance by auditing Content Editors' performance against defined standards and objectives, identifying opportunities for process improvement, analyzing performance trends, making coaching recommendations, and participating in calibrations.
•Contribute to and support an environment of root cause analysis and continuous improvement by identifying and documenting training opportunities and skill/knowledge gaps, and performance and/or processes which may negatively impact Expedia and Expedia's suppliers and customers.
•Provide support and recommendations for continuous improvement by analyzing trends discovered during quality analysis.
•Provide Subject Matter Expertise (SME) support for business stakeholders, training, design, and leadership.
•Actively participate in Content operational meetings as assigned, explaining quality monitoring findings, performance trends, identifying process gaps and inconsistencies, and providing coaching recommendations.
•Participate in and lead calibration events as assigned with Content teams and the quality team.
•Participate in analysis and feedback sessions with Solutions and Project Managers, Process, Training, and Design teams in support of Expedia global initiatives (UAT testing/Process validation, etc.)
•Some travel may be required.
Qualifications, Work Experience and Education Guidelines:

•2 - 4 years related experience in an e-commerce, travel and/or writing/editing environment
•Experience in the travel industry highly desirable
•Prior experience with the quality assurance process or in a quality assurance role is highly desirable
•Proficiency with the MS Office Suite, including Word, Excel, PowerPoint, SharePoint, Outlook
•Salesforce experience is highly desirable
•Ability to work independently and in a team environment
•Excellent written and oral communication skills in Thai & English
•Proven ability to work effectively with all levels of business leaders
•Strong analytical ability for addressing complex problems
•Ability to multi-task and keep up with a fast-paced environment
•Flexibility to adapt to a dynamic, changing environment
•BA or equivalent analytical experience strongly preferred; High School or equivalent degree required

Core Competencies:

•Customer focus: Understands GSO Content's value proposition and relationship to all customers - internal and external; anticipates needs; identifies opportunities that result in decreased costs and inefficiencies; instills value, honesty, integrity, and trust
•Relationship Building: Promotes collaboration and teamwork; fosters development of a common vision; provides clear direction and priorities; clarifies roles and responsibilities with team members; values the contributions of all team members; involves others in shaping plans and decisions that affect them; acknowledges and celebrates team accomplishments
•Problem solving: Promotes an environment of continuous improvement; listens attentively to team/partners, and contributes to the implementation of improvement ideas; drives root cause analysis and corrective action to achieve goals
•Personal Effectiveness: Produces outstanding results both professionally and personally by being proactive and committed. Continually focuses on achieving positive results contributing to Expedia's business success
About Expedia Inc.

Our mission is to revolutionize travel through the power of technology.

Collectively, the Expedia, Inc. brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive. The Expedia, Inc. portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to nearly 149,000 hotels and hundreds of airlines, tour operators, car rental companies and destination services supply partners. Please visit company website to learn more about our travel brands.

This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

LPS-GSO

*LI-AW1

SF:MONUS

LPS-GSO

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Communications, Outreach & Knowledge Management Specialist
The Global e-Schools and Communities Initiative (GESCI) is an international non-profit technicalassistance organization, established by the UN and headquartered in Nairobi, Kenya which has amandate to advise and assist Governments in the socio-economic development of their countries through the widespread integration of technology for knowledge society development, especially in the education, skills training and community development areas.In particular, GESCI partners Governments in effective policy making for education provision with an    emphasis on the systematic use and integration of technology. Currently GESCI works with 13 East and southern and West Africa Governments in leadership development programmes for policy-making for social, economic and knowledge society development.Effective communications and Knowledge Management are central to GESCI’s operations. The role is two-fold to cover the complementary functions of internal and external organisational communications, public relations, outreach and publicity on the one hand as well as the development and management of processes, tools and reporting mechanisms associated with knowledge creation, sharing and distribution on the other hand.Communications, public relations and publicity responsibilities:The primary function of this dimension of the role is to ensure consistency in organisational messages and to promote and maintain a positive organisational image. Several of these functions, especially those related to advocacy, donor relations and fund raising, will be carried out in close collaboration with GESCI staff responsible for Donor relations/fundraising.Develop and implement an organisational communications and outreach strategy which reflects GESCI’s strategic visionInitiate and maintain relationships with local, regional  and international media outlets (radio and TV networks, newspapers, magazines) and establish positive associations with the public and mass media on behalf of GESCIUse a range of media to promote GESCI and its programmesAssist with the re-design of the GESCI website and update it on a regular basisMaintain and update GESCI’s social networking pages (Facebook, Twitter, LinkedIn) with fresh dataCoordinate media and fund raising eventsDevelop press releases and publicity  materials (including videos, photos) to promote GESCI news, events, services, products and achievementsDevelop and disseminate GESCI promotional materials (e.g. brochures, leaflets, programme fliers, marketing and recruitment materials)Take responsibility for the display of resources and stands during conferences and/or GESCI eventsPrepare documents for publication including the GESCI annual report and other periodic reports.Propose and manage advertisements on behalf of the organisationManage partner, stakeholder and programme beneficiary relationships Edit, design and print internal publicationsCollaborate with the relevant staff in the preparation  of proposals and responses to donorsContribute to the development of innovative technologies and processes to help GESCI better serve its clientsAdvise on social media use for marketing and promotional purposes.Coordinate and facilitate GESCI networks and Communities of Learning.Knowledge Management responsibilities:Knowledge management is the explicit management of vital knowledge and information possessed by individuals in the organisation so that it is effectively shared and used by others in the organisation.  The primary function of the KM dimension of the role is to facilitate and support improved knowledge utilisation, sharing and collaboration for cross-functional learning across GESCI programmes and teams as part of GESCI’s knowledge management system.Assist with developing  a corporate knowledge management system and strategyImplement   the Knowledge Management System and once established manage the on-going operation and enhancement. This includes developing GESCI’s corporate information and knowledge management inventory and consolidating  GESCI’s repositories for more effective knowledge management and knowledge sharing Compile and maintain a detailed inventory of existing electronic and paper resources, and identify knowledge gaps and make recommendationsDevelop a policy for and implement document controlManage and maintain all GESCI information resources and associated contentEnsure the storing, archiving and taxonomical layouts of information resources are consistent across and throughout the organisation.Design and implement cataloguing systems, as well preserving the freshness and accuracy of catalogued itemsIn collaboration with the IT officer ensure that proper technology platforms are in place in order to distribute the findings from information gathering to the relevant individuals (This might lead to upgrades in hardware or software solutions used throughout the organisation)Identify, recommend and purchase appropriate Knowledge Management software tools as required, and track new standards and methodologiesDevelop innovative ways to promote knowledge sharing, coordinate with  content contributors and subject matter experts to identify cross-practice content priorities, and work as part of a team to capture and codify materialsManage processes, tools and reporting associated with knowledge creation, sharing and deliveryEnsure all staff are aware of the centralised repository and are able to access and use itSolicit opportunities for teams to exchange information and share best practices, then document that knowledgeMonitor and report on the effectiveness of knowledge creation, sharing and utilisation. This appointment is a full time position for an initial duration of 2 years with a possibility of extension subject to satisfactory performance evaluations and funding availability.University level qualification in Communications, Media Studies, Marketing and/or Knowledge Management (R)MBA or Post-graduate degree in relevant field (D)Strong background in information/knowledge  management (R)Excellent English (R)French as a  second language an advantage (D)Extensive ( min 5 years) experience in knowledge management/communications, advocacy or public relationsExperience (min 3 years) in a senior communications management position dealing with both internal and external communicationsSome recorded experience on Knowledge ManagementCampaign management history in the not-for-profit sectorExperience on brand management both traditional and onlineGood knowledge of multimedia trends and tools Proficiency in content managementAwareness of knowledge sharing methodologiesExperience of information management systems and methodologiesKnowledge and experience of KM tools and platforms.Excellent writing skills and command of the English language.A working knowledge of French is an advantage.Excellent  communications and technology skillsConceptualizing skills for creating promotional material (including newsletters, web copy, articles, video scripts, and other)Proficiency in media / press relationsUnderstanding of Knowledge Management, Organisational Behavior and Change Management processes and procedures Ability to coordinate and manage online networksStrong analytical and problem solving capabilitiesAbility to multitask and consistently meet deadlinesExcellent online and software skills (web, email, MS Word, Excel etc)Graphic design skills and experienceCreativity and visualization skillsGood interpersonal communication skills.

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Programme Development Specialist for African Francophone Countries and North Africa
The Global e-Schools and Communities Initiative (GESCI) is an international non-profit technicalassistance organization, established by the UN and headquartered in Nairobi, Kenya which has amandate to advise and assist Governments in the socio-economic development of their countries through the widespread integration of technology for knowledge society development, especially in the education, skills training and community development areas.In particular, GESCI partners Governments in effective policy making for education provision with an emphasis on the systematic use and integration of technology. Currently GESCI works with 12 East and southern Africa Governments in providing leadership development programmes for policy-making for social, economic and knowledge society development.GESCI’s strategy is to bring its range of programmes and national ICT-related supports in education & training to African Francophone countries and to North Africa, beginning with theAfrican Leadership in ICT & Knowledge Society Development (ALICT/TIC) and associated leadership development programmes.The primary duty associated with this post is to lead in the identification, development and contextualisation of GESCI programmes and projects in Francophone Africa. Possessing of a thorough knowledge of donor policies and strategies for Francophone and Northern Africa the incumbent will be responsible for leading the development and preparation of funding proposals in response to calls for bids from donors as well as for synthesising new and innovative ideas and their formulation into projects and proposals which attract donor collaboration and funding. For example, a critical opportunity exists to design new and innovative technology-driven models for the acquisition of literacy and numeracy at great scale in Africa and for the improvement of teaching and learning and skills development in the face of rapidly growing youth populations.  Advocacy and Donor Relations for Francophone Countries and North AfricaHaving regard to GESCI’s Donor Relation Management Strategy, this key function will be implemented through direct collaboration with GESCI’s CEO and with the operational support of the communications and advocacy functions within GESCI. The incumbent will cultivate good relations with French, Canadian and Swiss ministries of foreign affairs and their development agencies and with other donor countries to explore opportunities for collaboration with GESCI on funding for potential projects in Francophone Africa. The facilitation of GESCI introductions to the relevant government offices and institutions as well as appropriate private sector partners in selected Francophone countries will be an ongoing function of the post.the development of a fundraising implementation strategy for GESCI.  Lead on the creation of an online donor database for GESCI.Research Development aid policies and identify, quantify, and prioritize potential funding opportunities for possible projects and programmes in Francophone and Northern AfricaInitiate and contribute new and innovative ideas, their synthesis and formulation into projects and proposals which address urgent educational needs and which will attract donor collaboration and fundingcollaboration with the communications & knowledge management specialist in developing marketing and promotional materials (online and hard copy).Lead on the French content for the GESCI website, the development of donor pages and in collaboration with the Communications, Outreach & Knowledge Management Specialist on regular updates to the French sections of the site and on selected social networksNew programme/project proposals will be taken to the director of programmes for discussion and approval to develop to submission level.African Leadership for ICT and Knowledge Society DevelopmentDuring the first 18 months, working in close collaboration with the ALICT programme manager and reporting to the director of programmes, the incumbent will have a high work assignment on the preparation for and implementation of the ALICT/TIC (African Leadership in ICT & Knowledge Society Development ) programme, already earmarked for three West African countries. The incumbent will also take the lead in liaison with the Francophone government Ministries and institutions as regards the development and implementation of the course and with relevant Francophone universities in Africa or elsewhere (e.g. Canada, France) for the accreditation and certification of the TIC in line with that already secured for ALICT in Anglophone countries.Coordinate the development and contextualisation of the French language version of the ALICT course and blended learning deliveryIdentify and recruit suitable subject matter and other experts as and when required to develop/contextualize course content and implement the courseLead the preparation for country workshops and act as lead facilitator at such workshopsTo liaise and negotiate with the Francophone government Ministries and institutions in the development and implementation of the courseLiaise and negotiate with relevant Francophone universities in Africa or elsewhere (e.g.Canada, France) for the accreditation of the French version of the ALICT coursecollaborating with the ALICT/TIC programme manager in developing funding proposals for wider access to this programme in Francophone countries in Central, West and North AfricaProvide monthly, quarterly and annual reports in line with programme implementation strategies and in conjunction with the ALICT/TIC Programme Manager for Eastern andWest AfricaThis appointment is a full time position for an initial duration of 2 years with a possibility of extension subject to satisfactory performance evaluations and funding availability.Primary university qualification in either business/economics, international relations, science & technology or  MBA or Post-graduate degree in a relevant field such as international relations, human capital development, economics, ICT in educationStrong background in development policy and implementation in education and training  Fluent French and English are essential requirementExtensive ( min 5 years) experience in human capital and education policy and strategy development & implementation at national levelExperience (min 5 years) of ICT in education national policy development and implementationExperience (min 5 years) in partnership development and donors relations centred on national human capital development programmesExperience (min 5 years) in proposal development and fundraising initiativesExperience ( min 5 years) in programme/course content development and in the contextualisation of content for Francophone African audiencesExperience of information management, platforms, methodologies and their effective useWide experience of successful project management  including tracking of impact/M&EWorkshop coordination and facilitation experienceStrong analytical and problem solving capabilitiesExcellent research, writing and communication skills  Ability to coordinate, develop and manage online networksExcellent team leadership skills and capacities to work as a member of a number of teams within GESCI Excellent project proposal design, development and presentation skillsGood interpersonal communication skills both internally in GESCI and in the external environmentAbility to multitask and consistently meet deadlinesAbility to effectively collaborate with  the communications function in the conceptualization and development of creating promotional material (including newsletters, web copy, articles, video scripts, and other)Excellent online and software skills (web, email, MS Word, Excel etc.)Good knowledge of multimedia trends and tools and their application in education and training arenas

View the original article here

Programme Development Specialist for African Francophone Countries and North Africa
The Global e-Schools and Communities Initiative (GESCI) is an international non-profit technicalassistance organization, established by the UN and headquartered in Nairobi, Kenya which has amandate to advise and assist Governments in the socio-economic development of their countries through the widespread integration of technology for knowledge society development, especially in the education, skills training and community development areas.In particular, GESCI partners Governments in effective policy making for education provision with an emphasis on the systematic use and integration of technology. Currently GESCI works with 12 East and southern Africa Governments in providing leadership development programmes for policy-making for social, economic and knowledge society development.GESCI’s strategy is to bring its range of programmes and national ICT-related supports in education & training to African Francophone countries and to North Africa, beginning with theAfrican Leadership in ICT & Knowledge Society Development (ALICT/TIC) and associated leadership development programmes.The primary duty associated with this post is to lead in the identification, development and contextualisation of GESCI programmes and projects in Francophone Africa. Possessing of a thorough knowledge of donor policies and strategies for Francophone and Northern Africa the incumbent will be responsible for leading the development and preparation of funding proposals in response to calls for bids from donors as well as for synthesising new and innovative ideas and their formulation into projects and proposals which attract donor collaboration and funding. For example, a critical opportunity exists to design new and innovative technology-driven models for the acquisition of literacy and numeracy at great scale in Africa and for the improvement of teaching and learning and skills development in the face of rapidly growing youth populations.  Advocacy and Donor Relations for Francophone Countries and North AfricaHaving regard to GESCI’s Donor Relation Management Strategy, this key function will be implemented through direct collaboration with GESCI’s CEO and with the operational support of the communications and advocacy functions within GESCI. The incumbent will cultivate good relations with French, Canadian and Swiss ministries of foreign affairs and their development agencies and with other donor countries to explore opportunities for collaboration with GESCI on funding for potential projects in Francophone Africa. The facilitation of GESCI introductions to the relevant government offices and institutions as well as appropriate private sector partners in selected Francophone countries will be an ongoing function of the post.the development of a fundraising implementation strategy for GESCI.  Lead on the creation of an online donor database for GESCI.Research Development aid policies and identify, quantify, and prioritize potential funding opportunities for possible projects and programmes in Francophone and Northern AfricaInitiate and contribute new and innovative ideas, their synthesis and formulation into projects and proposals which address urgent educational needs and which will attract donor collaboration and fundingcollaboration with the communications & knowledge management specialist in developing marketing and promotional materials (online and hard copy).Lead on the French content for the GESCI website, the development of donor pages and in collaboration with the Communications, Outreach & Knowledge Management Specialist on regular updates to the French sections of the site and on selected social networksNew programme/project proposals will be taken to the director of programmes for discussion and approval to develop to submission level.African Leadership for ICT and Knowledge Society DevelopmentDuring the first 18 months, working in close collaboration with the ALICT programme manager and reporting to the director of programmes, the incumbent will have a high work assignment on the preparation for and implementation of the ALICT/TIC (African Leadership in ICT & Knowledge Society Development ) programme, already earmarked for three West African countries. The incumbent will also take the lead in liaison with the Francophone government Ministries and institutions as regards the development and implementation of the course and with relevant Francophone universities in Africa or elsewhere (e.g. Canada, France) for the accreditation and certification of the TIC in line with that already secured for ALICT in Anglophone countries.Coordinate the development and contextualisation of the French language version of the ALICT course and blended learning deliveryIdentify and recruit suitable subject matter and other experts as and when required to develop/contextualize course content and implement the courseLead the preparation for country workshops and act as lead facilitator at such workshopsTo liaise and negotiate with the Francophone government Ministries and institutions in the development and implementation of the courseLiaise and negotiate with relevant Francophone universities in Africa or elsewhere (e.g.Canada, France) for the accreditation of the French version of the ALICT coursecollaborating with the ALICT/TIC programme manager in developing funding proposals for wider access to this programme in Francophone countries in Central, West and North AfricaProvide monthly, quarterly and annual reports in line with programme implementation strategies and in conjunction with the ALICT/TIC Programme Manager for Eastern andWest AfricaThis appointment is a full time position for an initial duration of 2 years with a possibility of extension subject to satisfactory performance evaluations and funding availability.Primary university qualification in either business/economics, international relations, science & technology or  MBA or Post-graduate degree in a relevant field such as international relations, human capital development, economics, ICT in educationStrong background in development policy and implementation in education and training  Fluent French and English are essential requirementExtensive ( min 5 years) experience in human capital and education policy and strategy development & implementation at national levelExperience (min 5 years) of ICT in education national policy development and implementationExperience (min 5 years) in partnership development and donors relations centred on national human capital development programmesExperience (min 5 years) in proposal development and fundraising initiativesExperience ( min 5 years) in programme/course content development and in the contextualisation of content for Francophone African audiencesExperience of information management, platforms, methodologies and their effective useWide experience of successful project management  including tracking of impact/M&EWorkshop coordination and facilitation experienceStrong analytical and problem solving capabilitiesExcellent research, writing and communication skills  Ability to coordinate, develop and manage online networksExcellent team leadership skills and capacities to work as a member of a number of teams within GESCI Excellent project proposal design, development and presentation skillsGood interpersonal communication skills both internally in GESCI and in the external environmentAbility to multitask and consistently meet deadlinesAbility to effectively collaborate with  the communications function in the conceptualization and development of creating promotional material (including newsletters, web copy, articles, video scripts, and other)Excellent online and software skills (web, email, MS Word, Excel etc.)Good knowledge of multimedia trends and tools and their application in education and training arenas

Communications, Outreach & Knowledge Management Specialist
The Global e-Schools and Communities Initiative (GESCI) is an international non-profit technicalassistance organization, established by the UN and headquartered in Nairobi, Kenya which has amandate to advise and assist Governments in the socio-economic development of their countries through the widespread integration of technology for knowledge society development, especially in the education, skills training and community development areas.In particular, GESCI partners Governments in effective policy making for education provision with an    emphasis on the systematic use and integration of technology. Currently GESCI works with 13 East and southern and West Africa Governments in leadership development programmes for policy-making for social, economic and knowledge society development.Effective communications and Knowledge Management are central to GESCI’s operations. The role is two-fold to cover the complementary functions of internal and external organisational communications, public relations, outreach and publicity on the one hand as well as the development and management of processes, tools and reporting mechanisms associated with knowledge creation, sharing and distribution on the other hand.Communications, public relations and publicity responsibilities:The primary function of this dimension of the role is to ensure consistency in organisational messages and to promote and maintain a positive organisational image. Several of these functions, especially those related to advocacy, donor relations and fund raising, will be carried out in close collaboration with GESCI staff responsible for Donor relations/fundraising.Develop and implement an organisational communications and outreach strategy which reflects GESCI’s strategic visionInitiate and maintain relationships with local, regional  and international media outlets (radio and TV networks, newspapers, magazines) and establish positive associations with the public and mass media on behalf of GESCIUse a range of media to promote GESCI and its programmesAssist with the re-design of the GESCI website and update it on a regular basisMaintain and update GESCI’s social networking pages (Facebook, Twitter, LinkedIn) with fresh dataCoordinate media and fund raising eventsDevelop press releases and publicity  materials (including videos, photos) to promote GESCI news, events, services, products and achievementsDevelop and disseminate GESCI promotional materials (e.g. brochures, leaflets, programme fliers, marketing and recruitment materials)Take responsibility for the display of resources and stands during conferences and/or GESCI eventsPrepare documents for publication including the GESCI annual report and other periodic reports.Propose and manage advertisements on behalf of the organisationManage partner, stakeholder and programme beneficiary relationships Edit, design and print internal publicationsCollaborate with the relevant staff in the preparation  of proposals and responses to donorsContribute to the development of innovative technologies and processes to help GESCI better serve its clientsAdvise on social media use for marketing and promotional purposes.Coordinate and facilitate GESCI networks and Communities of Learning.Knowledge Management responsibilities:Knowledge management is the explicit management of vital knowledge and information possessed by individuals in the organisation so that it is effectively shared and used by others in the organisation.  The primary function of the KM dimension of the role is to facilitate and support improved knowledge utilisation, sharing and collaboration for cross-functional learning across GESCI programmes and teams as part of GESCI’s knowledge management system.Assist with developing  a corporate knowledge management system and strategyImplement   the Knowledge Management System and once established manage the on-going operation and enhancement. This includes developing GESCI’s corporate information and knowledge management inventory and consolidating  GESCI’s repositories for more effective knowledge management and knowledge sharing Compile and maintain a detailed inventory of existing electronic and paper resources, and identify knowledge gaps and make recommendationsDevelop a policy for and implement document controlManage and maintain all GESCI information resources and associated contentEnsure the storing, archiving and taxonomical layouts of information resources are consistent across and throughout the organisation.Design and implement cataloguing systems, as well preserving the freshness and accuracy of catalogued itemsIn collaboration with the IT officer ensure that proper technology platforms are in place in order to distribute the findings from information gathering to the relevant individuals (This might lead to upgrades in hardware or software solutions used throughout the organisation)Identify, recommend and purchase appropriate Knowledge Management software tools as required, and track new standards and methodologiesDevelop innovative ways to promote knowledge sharing, coordinate with  content contributors and subject matter experts to identify cross-practice content priorities, and work as part of a team to capture and codify materialsManage processes, tools and reporting associated with knowledge creation, sharing and deliveryEnsure all staff are aware of the centralised repository and are able to access and use itSolicit opportunities for teams to exchange information and share best practices, then document that knowledgeMonitor and report on the effectiveness of knowledge creation, sharing and utilisation. This appointment is a full time position for an initial duration of 2 years with a possibility of extension subject to satisfactory performance evaluations and funding availability.University level qualification in Communications, Media Studies, Marketing and/or Knowledge Management (R)MBA or Post-graduate degree in relevant field (D)Strong background in information/knowledge  management (R)Excellent English (R)French as a  second language an advantage (D)Extensive ( min 5 years) experience in knowledge management/communications, advocacy or public relationsExperience (min 3 years) in a senior communications management position dealing with both internal and external communicationsSome recorded experience on Knowledge ManagementCampaign management history in the not-for-profit sectorExperience on brand management both traditional and onlineGood knowledge of multimedia trends and tools Proficiency in content managementAwareness of knowledge sharing methodologiesExperience of information management systems and methodologiesKnowledge and experience of KM tools and platforms.Excellent writing skills and command of the English language.A working knowledge of French is an advantage.Excellent  communications and technology skillsConceptualizing skills for creating promotional material (including newsletters, web copy, articles, video scripts, and other)Proficiency in media / press relationsUnderstanding of Knowledge Management, Organisational Behavior and Change Management processes and procedures Ability to coordinate and manage online networksStrong analytical and problem solving capabilitiesAbility to multitask and consistently meet deadlinesExcellent online and software skills (web, email, MS Word, Excel etc)Graphic design skills and experienceCreativity and visualization skillsGood interpersonal communication skills.

Job Description :

The employee’s primary responsibility must  be to research, develop and implement specialized  security products and processes to prevent or minimize potential damage to the corporate IT environment.  Address threats to security across multiple platforms including applications, systems, communications and databases. Responsibilities: Research, analyze, recommend and implement new products, technologies, applications, and /or services as needed to ensure the integrity of the corporate IT environment Oversee the design and development of advanced implementations Ensure that operational processes and controls are in place and functioning as needed Serve as subject matter expert on matters of Enterprise IT Security, including specific technology focus Lead project development and implementation, may also serve as project resource Create security project documentation May instruct, direct and check the work of less experienced staff

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