Fulfillment Professional - Petaling Jaya, SGR

Job Description

1. Act as interface between customer (Internal/External) and IBM setting realistic expectations, resolving fulfillment related problems and providing support to customer ensuring a high level of satisfaction in any of the following areas:

– Customer master records management

– Order management

– Contract management

– Billing management

– Supply management

– Inventory management

– Accounts Receivable management

2. Ensure resolution of fulfillment related problems and disputes.

3. Maintain an awareness of orders and returns and communicates problems / issues to customers and appropriate IBM contact point.

4. Coordinate communications with customer and work with counterparts to resolve customer disputes and problems.

5. Respond to customer fulfillment queries and ensure satisfaction with IBM fulfillment practices.

6. Ensure compliance to all audit guidelines and adhere to all established processes.

7. Assume additional responsibilities as assigned.

Requirements:

• Candidates must possess at least a Bachelor’s Degree, Post Graduate Diploma or Professional Degree in Business Studies/Administration/Management or equivalent

• Able to quickly absorb professional knowledge. Have proficient IT skills to perform job required.

• Able to provide clear, concise and informative written/oral communications. Accurately exchanges data with internal and external customers.

• Able to collaborate with others to carry out assigned responsibilities and negotiates as required.

• Foreign language proficiency like Japanese & Korean is an added advantage but not mandatory.

• Able to work on public holidays and weekend as and when business required.

• Able to start work on short notice.

• Applicants must be willing to work in Petaling Jaya.

• Candidates looking for entry level positions are encouraged to apply.

Required Technical and Professional Expertise

NA

Preferred Technical and Professional Experience

NA

Required Education

Non-Degree Program

Preferred Education

Bachelor’s Degree

Travel Required

No Travel

Is Extensive Time Away From Home Required?

No

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Eligibility Requirements

NA

Primary job category

Supply Chain

Growth Play

None