Technical Support - Level 1 Japanese Speaking
JOB DESCRIPTION:
· Responsible for inputting all undocumented communications (i.e. fax, written, e-mail, and voice messages) into the call management software system.
· Logging of RMA’s Repair Depot management system.
· Follow up of Repair payments.
· Responsible for repair approvals.
· Evaluates calls received in the dispatch group, determines customer entitlement and requirements then transfers caller/request to the proper client’s associate, department, on-site CSR or queue as required.
· Reconciles the quantity of faxes and e-mails received from major customers on a daily basis.
· Verify address changes for customer Place Records previously created in the Call Tracking System and take appropriate action.
· Run and distribute daily reports as required.
· Provides input to Supervisor/Manager on any customer satisfaction issues.
· Stay informed of all policies, procedures, and service offerings that affect both our internal and external customers.
· Complete all assigned self-study and formal training.
· Promote a positive image of product, technical skills, and company commitment to provide quality service.
· Performs additional duties and responsibilities as assigned by your Supervisor/Manager.
REQUIREMENTS:
· Associates Degree or Diploma in a Customer Services or related discipline with two years directly related experience.
· Must have excellent Japanese & English communications skills; oral, written, and listening and be able to interact effectively with customers over the telephone.
· PC proficiency and familiarity with various software packages is a requirement.
· Preferabbly One to two years Support Center/Help Desk experience in a direct customer support role.
· Required to work on a roster/shift system predominantly around Asia-Pacific Business hours
· Responsible for inputting all undocumented communications (i.e. fax, written, e-mail, and voice messages) into the call management software system.
· Logging of RMA’s Repair Depot management system.
· Follow up of Repair payments.
· Responsible for repair approvals.
· Evaluates calls received in the dispatch group, determines customer entitlement and requirements then transfers caller/request to the proper client’s associate, department, on-site CSR or queue as required.
· Reconciles the quantity of faxes and e-mails received from major customers on a daily basis.
· Verify address changes for customer Place Records previously created in the Call Tracking System and take appropriate action.
· Run and distribute daily reports as required.
· Provides input to Supervisor/Manager on any customer satisfaction issues.
· Stay informed of all policies, procedures, and service offerings that affect both our internal and external customers.
· Complete all assigned self-study and formal training.
· Promote a positive image of product, technical skills, and company commitment to provide quality service.
· Performs additional duties and responsibilities as assigned by your Supervisor/Manager.
REQUIREMENTS:
· Associates Degree or Diploma in a Customer Services or related discipline with two years directly related experience.
· Must have excellent Japanese & English communications skills; oral, written, and listening and be able to interact effectively with customers over the telephone.
· PC proficiency and familiarity with various software packages is a requirement.
· Preferabbly One to two years Support Center/Help Desk experience in a direct customer support role.
· Required to work on a roster/shift system predominantly around Asia-Pacific Business hours
ADDITIONAL INFORMATION:
Work Location: Penang
Benefits: Basic from RM3300 – RM5400 (based on interview performance)
Preferences: Malaysian with Japanese speaking or Native Japanese speaker
Fresher will be considered.
If you think you are fit for the requirements, please send your updated resume to aj.amalinajohar@gmail.com or whatsapp to 0126072191.
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