Systems Management Specialist (Lotus Domino) - Cyberjaya, SGR

Job Description

The Messaging Administrator is focussed on the delivery of Messaging support for problems, requests for service and administration of the messaging environment on customer sites. It includes ensuring that the services provided to individual customers meet the terms and conditions of contracts; achievement of SLA objectives; achievement of a high level of customer satisfaction; and also ensuring that project tasks assigned meet time and customer satisfaction objectives.

Responsibilities:

•    Support of Microsoft Exchange 2013 on Windows server systems

•    Support of Lotus Domino and Notes v8.x and/or v9

•    Understands and applies basic knowledge of information technology and associated tools of their technical specialty to support attainment of team and department objectives

•    Requires the ability to absorb professional knowledge quickly and develop skills

•    Draws upon concepts of tools, technologies and methodologies to collaborate with other technical specialists when carrying out assigned duties

•    Effectively negotiates with technical peers, and occasionally with customers, to implement technical solutions

•    Recognises and articulates job related problems to management

•    Analyses technical problems and creates solutions involving the use of existing techniques or tools.  Performs assigned tasks within schedule in accordance with established standards and guidance

•    Must be customer-orientated while maintaining focus on the overall delivery of service.

•    On call work will be required

Requirement

 •    Candidate should have experience in supporting large or multiple commercial accounts that use Exchange 2010/2013 and Lotus Domino. Exchange and Domino knowledge and troubleshooting skills are essential.

Technical Knowledge

•    MS Exchange 2013

•    Lotus Domino and Notes v8.x and/or v9

•    MS Windows Server 2008 or later

•    RHEL

•    Lotus Notes Traveller

•    MS Sharepoint

•    MS Lync

•    MS Outlook

•    Live Communication Server

•    Active Directory knowledge and experience

•    Windows Server skills

•    Powershell Scripting skills

•    Symantec Enterprise Vault

Professional

•    Quality Customer care and focus

•    Problem solving and trouble shooting

•    Organisation and time management

•    Reliable, driver, task owner and self starter

•    Team Work

Required Technical and Professional Expertise

• Candidate should have experience in supporting large or multiple commercial accounts that use Exchange 2010/2013 and Lotus Domino. Exchange and Domino knowledge and troubleshooting skills are essential.


• MS Exchange 2013
  •    Lotus Domino and Notes v8.x and/or v9
  •    MS Windows Server 2008 or later
  •    RHEL
  •    Lotus Notes Traveller
  •    MS Sharepoint
  •    MS Lync
  •    MS Outlook
  •    Live Communication Server
  •    Active Directory knowledge and experience
  •    Windows Server skills
  •    Powershell Scripting skills
  •    Symantec Enterprise Vault
   

Preferred Technical and Professional Experience

 •    Candidate should have experience in supporting large or multiple commercial accounts that use Exchange 2010/2013 and Lotus Domino. Exchange and Domino knowledge and troubleshooting skills are essential.

Technical Knowledge

•    MS Exchange 2013

•    Lotus Domino and Notes v8.x and/or v9

•    MS Windows Server 2008 or later

•    RHEL

•    Lotus Notes Traveller

•    MS Sharepoint

•    MS Lync

•    MS Outlook

•    Live Communication Server

•    Active Directory knowledge and experience

•    Windows Server skills

•    Powershell Scripting skills

•    Symantec Enterprise Vault

 

Required Education

Associate’s Degree/College Diploma

Preferred Education

Bachelor’s Degree

Travel Required

No Travel

Is Extensive Time Away From Home Required?

Yes

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Eligibility Requirements

Candidate should have experience in supporting large or multiple commercial accounts that use Exchange 2010/2013 and Lotus Domino. Exchange and Domino knowledge and troubleshooting skills are essential.

 

Primary job category

Technical Services

Growth Play

None