MEA Benefits Specialist - Cyberjaya SGR

Company Description

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Job Description

Job description:

The Benefits Services Team (BST) is responsible for all operational and delivery aspects and overall integrity of IBM’s global benefits programs, including managing the operational aspects of our vendor/supplier relationships with regard to quality and service delivery.

The holder of this role will be responsible for executing IBM Benefits programs for UK. The Benefits Specialist will work closely together with Benefits SMEs as well as with other IBM functions. The role is following Malaysian working hours, but some flexibility to support European time is required.

The role is part of European Benefits Operations Team, which consists of 7 team-members. The holder of this role will report functionally into Ulrike Csucker/Austria/IBM and locally into Shannon Yong/Malaysia/IBM.

Responsibilities

Responsibilities include (but are not limited to):

• Execution of Benefits Programs for UK, such as Dental Insurance, Business Travel Insurance, Childcare Voucher, Critical Illness, Partner Life Assurance and Netmilage Plan.


• Implementation and execution of program design changes


• Resolution of exceptions and escalations


• Maintain policy and process documentation


• Ensure overall compliance (process, approvals, SOX, etc.)

Qualifications

Key skills and behaviors required:

• Strong organization and planning skills


• Good communication skills in English – verbal and written


• Good time management and work prioritization skills ; able to meet deadlines


• Ability to work under own initiative

• Willingness to learn and a passion for operational excellence


• Pro-active team player


• Proficient knowledge of Microsoft excel

Additional Information

Human Resources