Network Analyst - Cyberjaya

job description

About the Company:

Randstad is currently partnering with one of the leading provider of global IT solutions and managed services

About the Role

• Provide first and second level technical escalation to GSC staff supporting customers for Data, Voice, and Security requests and issues.

Duties

• Ensure all policies, procedures and work instructions are followed in the interests of customer satisfaction and contractual obligations in a 24×7 environment


• Customer focus providing consultancy to business clients regarding availability and functionality of services


• Enforce and review GSC process to ensure documentation is current and to provide management escalation for GSC staff


• Acknowledgement and qualification of NMS alerts and open causes with the appropriate priority level.


• Diagnoses of problems and provide solutions to achieve service restoration. Provide first and second level technical support for customer fault escalations.


• Escalation as required of cases to internal, management and third party vendors.

Skills & Experience

• Minimum 3 years (preferably more) experience in network support environment (LAN/WAN).


• Bachelor’s degree in IT/Business or any equivalent professional degree


• Minimum of 2 years experience in supporting the full range of enterprise Cisco products such as firewalls, routers, switches and concentrators.


• Industry certification with one or more of the following CCDA/CCNA/CCDP/CCNP/CCSA/CCSE is preferred.


• Cisco IP Telephony, Cisco Call Manager, VPN, & IDS experience a plus.

Culture and Benefits

Our Client offers international career opportunities to top performers; they have a clearly defined career development track for every individual employee. Aside from a highly competitive salary package, the company values employees by focusing on team building activities.

How to apply

Click apply to submit your application or contact Cristina Salas on +603 2036 7578 for a confidential discussion.

Skills

Network, Cicso, Video, Voice, CCNA, design, plan, implement