Hotel Partner Support Agent - Vietnamese Language Support

Responsibilities:
• Responsible for greeting customer in a courteous, friendly and professional manner according to company procedures
• Maintain and promote excellent client relations by managing a prompt and accurate response to email and phone communications.
• Respond to inventory management inquiries
• Contact lodging partners to resolve issues (questions, changes, etc.)
• Provide EPC user maintenance functions
• Proactively call lodging partners to resolve future issues
• Investigates and takes action to meet Expedia’s needs
• Growing functions in support of suppliers and customers – inventory management services, data entry, and training.
• Flexibility and willingness to assist where and when needed as directed by your Supervisor.

Qualifications:
• Fluent proficiency & comprehension in Vietnamese is required and English (preferred). Knowledge in other APAC language(s) is an added plus.
• Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis
• Highly efficient internet and phone skills, MS Office programs and highly proficient/comfortable with computers
• Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way
• Strong ability to multi-task while effectively communicating with partners/customers
• Strong time management skills
• Ability to develop effective solutions to difficult problems or situations
• Is confident about his/her ability to contribute effectively
• Independently driven to learn new applications, technologies, and skills
• Responds effectively under stressful situations
• With guidance, learns quickly on the job
• Takes responsibility for his/her actions and is receptive to constructive criticism
• Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience

Work Experience and Education Guidelines:
• Travel industry background with customer service support experience (preferred)
• Familiar with accounting terms and further financial operations will be an asset
• Previous experience in customer care position (preferred).
• University Degree (required)
• Microsoft Office application skills, including Outlook, Access, and Excel
• Fluency with internet, computer usage and web-based application skills

*LI-TS1
LPS-GSO-APAC-MLCC