Systems Administrator- SAP Security - Cyberjaya SGR

Company Description

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Job Description

Responsible for providing support for problem and change tickets for client server support operations surrounding the Commercial and internal IBM SAP security administration.

• Incumbent possesses proactive solution skills to de-termine problems facing the client and resolves as ap-propriate.

• Responsible for implementing all changes to the cli-ent’s environment based on IBM best practices and cost savings to the customer.

• Day to day support of the environment is provided to ensure all user ID’s and assigned profiles/roles are maintained according to separation of duties guide-lines and corporate instructions.

• Technical support is provided to customers using problem determination/problem source identification skills.

• SAP Security Administrators are involved daily as an interface to customers. Technical and negotiation skills are utilized in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.

Primary Job Responsibilities:

• The work consists of performing level three support including problem determination for all SAP security needs within Development, QA, and Production SAP clients as well as the Websphere application.

• Multiple customer meetings each week and requires excellent communication skills. The job entails produc-tion support of sensitive material and there are often multiple changes/upgrades occurring simultaneously in critical production environments

• ID Administration and User Access management for SAP ABAP, Bolt-on’s and Netweaver Java systems in line with Separation of duties and Corporate stan-dards/guidelines

• Role maintenance – Create, Modify and Removal

• Incident and Change control management on clients environment based on IBM best practices and cost savings

• Troubleshoot issues, problem identification and reso-lution

• DR – Disaster Recovery Support

• Audit and Compliance Support

• Application Health Checks ,QEVs and Continuous Business Needs (CBN) to ensure compliance to audit and corporate guidelines

• Support SAP Basis during environment build and up-dates

• Administer UA Web – IBM’s Compliant user provision-ing tool

• Manage SAP Security changes during SAP notes and support pack application, upgrades, migration and pro-jects

Qualifications

• Demonstrated experience on SAP Basis administrative tasks


• Experience in Client administration, Transport Management – STMS, Check in – Check out of Objects, SPS Upgrade – ABAP & Java, Visual Admin & Config tool, Kernel Upgrades, System Refreshes, Health Checks, Performance monitoring, Data Dictionary, RFC Administration, TRFC, QRFC, Database Administration – Oracle, DB2, Max DB (exposure to multiple databases would be an advantage).


• Should have exposure to IPC Process (Incident , Problem & Change Management), Root Cause Analysis, etc.


• Ability to handle complex situations and manage technical issues along with detailed root cause analysis.


• Additional Information Have had some experience in production system administration environments


• ITIL process knowledge and/or exposure advantageous


• The role requires flexibility in working hours and interaction with global teams; high degree of confidence as interactions with senior personnel will be necessary.

Additional Information

Client Innovation Center (CIC)