Technical Support Executive - Mandarin speaker

•    Provide continuous technical support via telephone and email related to the product
•    Employ a high level of interpersonal and communication skills to move beyond customer’s frustrations and solve customer’s problem.
•    Identify the level of technical knowledge and adjust technical communications to solve customer’s problem.
•    Conducting basic probing to determine the next action for any software related to enquiries

Requirements:

•    Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in IT Field. 
•    Required language(s): English & Mandarin. 
•    Must be a Malaysian nationality.
•    Preferably Junior Executives specializing in Customer Service or equivalent
•    Fresh Graduates with Cert/Degree/Diploma in IT encourage to apply
•    Training will be provided.
•    Applicant must be willing to work on rotational shifts    

Salary & Benefit:

•    5 working days in a week
•    Incentives: can earn unlimited per month.
•    Rest & relax area (pool & foosball table, etc)
•    Gym and shower facilities.
•    Quarterly staff recognition and appreciation

Career Prospect:    

•    Executive > Senior Executive > Specialist > Team Leader > Senior Team Leader > Assistant Manager > Manager > Senior Manager.
•    IJP – Internal job program. Opportunity to transfer within the company after 1 year if there is a suitable position available and staff passes the interview session.

Anyone who interested please send your resume to victor.ong@oxior.com.my.