Level 1 Support Engineer

Dear Candidates,
 
Greetings from Amuthan, amIT Global Solutions!!!
 
We are looking for “Helpdesk Analyst”
 
Job Title               : Helpdesk Coordinator Associates 
Location              : Cyberjaya
Shift Timings      : Rotational Shift
Duration              : 12 months Contract
 
Responsibilities
•             Provide 1st level hardware and software troubleshooting assistance over the phone or remotely
•             Log service tickets into the SITI’s Call Management System. If not resolved, escalate service ticket to appropriate support groups.
 
Required skills & Experience
·               Excellent command of the English Language both written and verbal (Other languages like Mandarin would be an added advantage)
·               Excellent customer service skills and time management skills
·               Self-motivated individual with excellent interpersonal and communication skills
·               Committed to work in teams and ability to share their knowledge for the benefit of the team and service.
·               Strong problem solving and analytical aptitude and willingness to continually develop their skills. 

Please share your resume to amuthan@amitglobal.com

Thanks
Amuthan