Associate Destination Manager
The Expedia Local Expert line of business sells activities and services including theme park tickets, theatre shows, tours, attractions, ground transfers, and airport parking to consumers before they leave on their trips via the Expedia websites globally.
Associate Destination Managers are Expedia's single point of contact for Expedia Local Expert partners in an assigned territory. This position has daily interaction with external partners, other members of the Expedia Local Expert Team, and internal managers for multiple lines of business.
Specific responsibilities include:
Managing a specific geographic area to ensure Expedia Local Expert products are available for booking on Expedia, Inc. points of sale by our customers. The individual should be capable of developing a business plan to grow bookings and revenue in the designated markets and then implement that plan. Working with supply partners to ensure Expedia has access to the most competitive pricing for their offerings and that information is up to date and accurate. Manage supplier relations specific to content accuracy/changes, expiring rates, accounting discrepancies and customer service escalations from the call center.
Responsibility/Activity Estimated annual % of time

Developing new partner relationships and bringing new Expedia Local Expert products into the portfolio. 25
Negotiating attractive offers, margins, inventory, and other commercial terms. 20
Resolving day-to-day problems such as accounting, invoicing, content changes and notification. 15
Producing regular reports on partner activity, including weekly/monthly sales and margin reports, regular partner satisfaction surveys, and ad hoc analyses as needed. 10
Maintain all supplier databases for your area of responsibility to ensure information is up to date and accurate. Work with supply partners and other Expedia teams to maintain pricing in Expedia systems. 10
Helping to identify, prioritize, and drive operational improvements, such as new categories of supply, enhanced ticket types, streamlined redemption and accounting processes, etc. 10
Attending Tradeshows, partner briefings, and individual account visits to review information and processes with existing partners, develop promotional ideas, and cultivate new supply relationships. 10

Core Competencies:
Competency Comments & Examples
Relationship Building Must be able to build effective relationships through positive communication, integrity and trust.
Strategy / Planning Understand the needs of the business, anticipating and developing business priorities to meet these.
Management of complexity Is able to work effectively in a complex, diverse, changing environment. Adapts well to and is energized by change.
Customer focused Works to understand both internal and external customer needs and develop plans to meet them.
Personal Effectiveness Passionate team player with a positive "can do" attitude.
Knows how to have fun!
Requirement/qualifications:
• College degree preferred
• 2+ years working in a coordinator role or equivalent preferred.
• Travel industry experience preferred
• Demonstrated success in building and managing relationships, including negotiating agreements.
• Track record of achieving quantitative business targets
• Ability to identify, prioritize, and drive improvements in operational processes and supporting technology.
• Strong attention to detail and outstanding analytical and problem solving skills
• Excellent verbal and written English.

*LI - TS1

View the original article here

This role is based in Penang.

Position Description
The Market Associate is responsible for maximizing revenues for both Expedia. & key hotel partners in the assigned region. The primary focus of this role is to aid internal management teams and key supply partners in identifying, implementing, and executing strategic initiatives which improve key business metrics, ensure Expedia's offerings are appropriately positioned to be competitive, and maximize opportunities for distribution and marketing of product offerings within the assigned region.
Market Associates will partner closely with hotel partners in an effort to:
Increase revenue opportunities
Resolve content, rate, and availability issues
Proactively secure additional inventory over high demand and compression periods
Support efforts to improve market pricing and overall inventory competitiveness
Secure value-adds and promotional offers
Assist with the management of inventory blocks and rates to ensure accuracy of data and consistent supply
Aid in business development with the acquisition of new properties and renewals
This role is internally facing, and also focuses on supporting the Market Management team through business projects and initiative implementation leveraged to improve product competitiveness and support productive revenue generation efforts in the region they support.

Position Responsibilities
Effectively consult with hotel partners to secure competitive rates and deliver improved metrics; improve product competitiveness through effective price renegotiations
Evaluate market trends and competitor activity; provide the Market Management team with analysis and recommendations for potential actions and next steps. This includes, but is not limited to: analyzing market competitiveness reporting, prioritizing daily/weekly hotel calls, reporting and tracking progress of programs and initiatives, and analyzing their impact on market performance
Manage promotional campaigns in market, including pitching promotional opportunities to partners and soliciting deals from hotels
Work with Market Management team to develop and implement strategies which ensure competitive pricing
Maintain constant communication with Market Managers to ensure consistency of communications, partner messaging, and implementation and execution of market strategies
Develop and share best practices with Market Management teams to help optimize market competitiveness
Review the quality of rates, inventory, and content on Expedia sites against competitors
Support Market Management team with the development and delivery of partner communications
Assist the Market Management team in prospecting new hotels and/or regional chains
Participate in contract negotiations as needed.
Support the process of onboarding a new partner upon acquisition of a new property by promoting the full product suite and initiatives
Educate current partners on the full use of products and tools
Lead ad hoc projects to improve product competitiveness and support productive revenue generation efforts in the market they support; this could include, but is not limited to: implementation of new systems, work processes and/or technologies, adoption of new initiatives, gathering information regarding Expedia's competition in a market, etc.
Demonstrate the energy & drive to be a part of one of the most exciting teams within Expedia.
Other reasonable duties, as assigned

Required Skills & Experience
Bachelor's Degree preferred; major in tourism or hospitality a plus
1-2 years of related industry experience
Hotel revenue management / reservation or account management role in another OLTA is strongly preferred
Experience in consultative sales environment preferred
Business-oriented professional with high integrity; maintains strictest confidentiality; displays initiative and innovation; exercises sound judgment
Results-focused and metrics-driven
Basic knowledge and understanding of revenue management principles and practices
Strong experience negotiating; experience effectively using a consultative selling approach
Excellent time management and follow-up skills; ability to be diplomatically persistent in challenging situations
Working knowledge of revenue and/or account management desirable
Strong experience using MS Office suite of programs (i.e. Word, Excel, PowerPoint, Outlook, etc).
Sincere relationship builder; earns the confidence of others; bridges and sustains solid partnerships based on mutual support through a collaborative style
Excellent diplomatic skills; possesses the ability to establish and maintain positive relationships with both internal and external business partners
Ability to multi-task effectively; must be able to change gears quickly without skipping a beat
Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to
Ability to effectively communicate to various levels and through a variety of communication channels
Able to work independently as well as be a team player

Critical Competencies
Relationship Management: Establishes and builds healthy working relationships with partners.
Solution Alignment: Evaluates rates and availability with an understanding of products, services, and the market for the purpose of obtaining favorable arrangements for Expedia.
Sales & Negotiation: Effectively works in a defined market or region, identifying prospective partners, and negotiating successfully in a constructive, consultative, and collaborative manner.
Written & Spoken Communications, Listening, and Influencing: Conveys, receives, and interprets ideas and information, presents information appropriately to a diverse range of audiences, and influences partner decisions.
Build & Maintain Teams: Encourages, motivates, and guides individuals and teams in learning and improving effectiveness and develops and improves individual, team, and organizational performance.
Strategy Execution: Develops goals, ideas and initiatives that improve the organization's performance, manage costs, and drive change at all levels.
Drive for Results: Driving high standards for individual, team, and organizational accomplishment; tenaciously working to meet or exceed challenging goals; deriving satisfaction from goal achievement and continuous improvement.

*LI-MB2
LPS-GMM-APAC
NET:MYS

View the original article here

The role is based in Penang.

Position Description
The Associate Market Manager is a market-based role responsible for building revenue growth and developing and sustaining strong hotel partner relationships within their assigned markets. This includes negotiating favorable inventory rates and allocations at property level, and driving key activities that support Expedia's revenue goals and strategic objectives. The core focus for this position is to drive revenue and room night performance for a defined area through managing a portfolio of local lodging suppliers in their market in an effort to build a sustainable long term relationship resulting in superior revenue results and inventory supply.

Position ResponsibilitiesDeliver revenue and/or acquisition goals through management of inventory, content, rates and supplier relations through negotiation of best inventory and most strategically competitive rates in the assigned market. Secure inventory through on-going account management during acquisition and renewal
Negotiate and secure market deals, promotions and dynamic rate rules. Coordinate with Point of Sale (POS) to leverage merchandising opportunities and offerings
Evaluate market trends and competitor activity and provide analysis and recommendations to management
Develop and sustain strong partner relationships by delivering superior consulting services and capturing marketing and sales opportunities through regular partner contact and delivering value added services
Provide meaningful performance reporting analysis to partners at the property level to implement win-win solutions in order for the partner and Expedia to achieve market performance and long-term activity goals
Develop and drive sound recommendations/action plans based on insights from data analysis to optimize partner hotels in the Expedia market place and their lodging market overall
Develop a strong network and relationships within the local market in order to leverage appropriate market influencers (e.g. congress and tourism bureau, hotel association etc.) and provide expertise to the local industry
Promote Expedia's full suite of products offerings and key initiatives to partners and educate them on the full use of our products and tools
Act as liaison between partners and other Expedia functional areas to train and educate partners on the various Expedia tools, connectivity solutions, payment and billing alternatives, and other partner facing Expedia systems or services
Coordinate with other Expedia teams and functional areas to create and implement innovative business solutions aimed at building a strong market presence, merchandising, and attractive value propositions
Lead the development and execution of overall market business plans, and ensure Expedia has a long-term business strategy to deepen our position in the assigned market/territory
Other reasonable duties, as assigned

Required Skills & Experience
2-4 years related industry experience and college degree; or equivalent degree in Hospitality or Revenue Management
Demonstrated understanding of how to match market demand and supply
Ability to analyze data and take proper actions without direction
Strong written and oral communication skills; including fundamental presentation skills and the demonstrated ability to articulate ideas clearly and appropriately influence others
Proficiency in Microsoft Word, Excel and PowerPoint
Ability to work and thrive in a multi-tasked, fast paced environment
Proficiency in English. Other language skills may be required depending on the location of the position

Critical Competencies
Relationship Management: Establishes and builds healthy working relationships with partners.
Solution Alignment: Evaluates rates and availability with an understanding of products, services, and the market for the purpose of obtaining favorable arrangements for Expedia.
Sales & Negotiation: Effectively works in a defined market or region, identifying prospective partners, and negotiating successfully in a constructive, consultative, and collaborative manner.
Written & Spoken Communications, Listening, and Influencing: Conveys, receives, and interprets ideas and information, presents information appropriately to a diverse range of audiences, and influences partner decisions.
Build & Maintain Teams: Encourages, motivates, and guides individuals and teams in learning and improving effectiveness and develops and improves individual, team, and organizational performance.
Strategy Execution: Develops goals, ideas and initiatives that improve the organization's performance, manage costs, and drive change at all levels.
Drive for Results: Driving high standards for individual, team, and organizational accomplishment; tenaciously working to meet or exceed challenging goals; deriving satisfaction from goal achievement and continuous improvement.

*LI-MB2
LPS-GMM-APAC

View the original article here

This role is based in Penang.

Position Description
The Associate Market Manager is a market-based role responsible for building revenue growth and developing and sustaining strong hotel partner relationships within their assigned markets. This includes negotiating favorable inventory rates and allocations at property level, and driving key activities that support Expedia's revenue goals and strategic objectives. The core focus for this position is to drive revenue and room night performance for a defined area through managing a portfolio of local lodging suppliers in their market in an effort to build a sustainable long term relationship resulting in superior revenue results and inventory supply.

Position Responsibilities
Deliver revenue and/or acquisition goals through management of inventory, content, rates and supplier relations through negotiation of best inventory and most strategically competitive rates in the assigned market. Secure inventory through on-going account management during acquisition and renewal
Negotiate and secure market deals, promotions and dynamic rate rules. Coordinate with Point of Sale (POS) to leverage merchandising opportunities and offerings
Evaluate market trends and competitor activity and provide analysis and recommendations to management
Develop and sustain strong partner relationships by delivering superior consulting services and capturing marketing and sales opportunities through regular partner contact and delivering value added services
Provide meaningful performance reporting analysis to partners at the property level to implement win-win solutions in order for the partner and Expedia to achieve market performance and long-term activity goals
Develop and drive sound recommendations/action plans based on insights from data analysis to optimize partner hotels in the Expedia market place and their lodging market overall
Develop a strong network and relationships within the local market in order to leverage appropriate market influencers (e.g. congress and tourism bureau, hotel association etc.) and provide expertise to the local industry
Promote Expedia's full suite of products offerings and key initiatives to partners and educate them on the full use of our products and tools
Act as liaison between partners and other Expedia functional areas to train and educate partners on the various Expedia tools, connectivity solutions, payment and billing alternatives, and other partner facing Expedia systems or services
Coordinate with other Expedia teams and functional areas to create and implement innovative business solutions aimed at building a strong market presence, merchandising, and attractive value propositions
Lead the development and execution of overall market business plans, and ensure Expedia has a long-term business strategy to deepen our position in the assigned market/territory
Other reasonable duties, as assigned

Required Skills & Experience
2-4 years related industry experience and college degree; or equivalent degree in Hospitality or Revenue Management
Demonstrated understanding of how to match market demand and supply
Ability to analyze data and take proper actions without direction
Strong written and oral communication skills; including fundamental presentation skills and the demonstrated ability to articulate ideas clearly and appropriately influence others
Proficiency in Microsoft Word, Excel and PowerPoint
Ability to work and thrive in a multi-tasked, fast paced environment
Proficiency in English. Other language skills may be required depending on the location of the position

Critical Competencies
Relationship Management: Establishes and builds healthy working relationships with partners.
Solution Alignment: Evaluates rates and availability with an understanding of products, services, and the market for the purpose of obtaining favorable arrangements for Expedia.
Sales & Negotiation: Effectively works in a defined market or region, identifying prospective partners, and negotiating successfully in a constructive, consultative, and collaborative manner.
Written & Spoken Communications, Listening, and Influencing: Conveys, receives, and interprets ideas and information, presents information appropriately to a diverse range of audiences, and influences partner decisions.
Build & Maintain Teams: Encourages, motivates, and guides individuals and teams in learning and improving effectiveness and develops and improves individual, team, and organizational performance.
Strategy Execution: Develops goals, ideas and initiatives that improve the organization's performance, manage costs, and drive change at all levels.
Drive for Results: Driving high standards for individual, team, and organizational accomplishment; tenaciously working to meet or exceed challenging goals; deriving satisfaction from goal achievement and continuous improvement.

*LI-MB2
LPS-GMM-APAC
NET:MYS

View the original article here

View the original article here

Position Description
The Market Associate is responsible for maximizing revenues for both Expedia & key hotel partners in the assigned region. The primary focus of this role is to aid internal management teams and key supply partners in identifying, implementing, and executing strategic initiatives which improve key business metrics, ensure Expedia's offerings are appropriately positioned to be competitive, and maximize opportunities for distribution and marketing of product offerings within the assigned region.
Market Associates will partner closely with hotel partners in an effort to:
Increase revenue opportunities
Resolve content, rate, and availability issues
Proactively secure additional inventory over high demand and compression periods
Support efforts to improve market pricing and overall inventory competitiveness
Secure value-adds and promotional offers
Assist with the management of inventory blocks and rates to ensure accuracy of data and consistent supply
Aid in business development with the acquisition of new properties and renewals
This role is internally facing, and also focuses on supporting the Market Management team through business projects and initiative implementation leveraged to improve product competitiveness and support productive revenue generation efforts in the region they support.

Position Responsibilities
Effectively consult with hotel partners to secure competitive rates and deliver improved metrics; improve product competitiveness through effective price renegotiations
Evaluate market trends and competitor activity; provide the Market Management team with analysis and recommendations for potential actions and next steps. This includes, but is not limited to: analyzing market competitiveness reporting, prioritizing daily/weekly hotel calls, reporting and tracking progress of programs and initiatives, and analyzing their impact on market performance
Manage promotional campaigns in market, including pitching promotional opportunities to partners and soliciting deals from hotels
Work with Market Management team to develop and implement strategies which ensure competitive pricing
Maintain constant communication with Market Managers to ensure consistency of communications, partner messaging, and implementation and execution of market strategies
Develop and share best practices with Market Management teams to help optimize market competitiveness
Review the quality of rates, inventory, and content on Expedia sites against competitors
Support Market Management team with the development and delivery of partner communications
Assist the Market Management team in prospecting new hotels and/or regional chains
Participate in contract negotiations as needed.
Support the process of onboarding a new partner upon acquisition of a new property by promoting the full product suite and initiatives
Educate current partners on the full use of products and tools
Lead ad hoc projects to improve product competitiveness and support productive revenue generation efforts in the market they support; this could include, but is not limited to: implementation of new systems, work processes and/or technologies, adoption of new initiatives, gathering information regarding Expedia's competition in a market, etc.
Demonstrate the energy & drive to be a part of one of the most exciting teams within Expedia.
Other reasonable duties, as assigned

Required Skills & Experience
Bachelor's Degree preferred; major in tourism or hospitality a plus
1-2 years of related industry experience
Hotel revenue management / reservation or account management role in another OLTA is strongly preferred
Experience in consultative sales environment preferred
Business-oriented professional with high integrity; maintains strictest confidentiality; displays initiative and innovation; exercises sound judgment
Results-focused and metrics-driven
Basic knowledge and understanding of revenue management principles and practices
Strong experience negotiating; experience effectively using a consultative selling approach
Excellent time management and follow-up skills; ability to be diplomatically persistent in challenging situations
Working knowledge of revenue and/or account management desirable
Strong experience using MS Office suite of programs (i.e. Word, Excel, PowerPoint, Outlook, etc).
Sincere relationship builder; earns the confidence of others; bridges and sustains solid partnerships based on mutual support through a collaborative style
Excellent diplomatic skills; possesses the ability to establish and maintain positive relationships with both internal and external business partners
Ability to multi-task effectively; must be able to change gears quickly without skipping a beat
Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to
Ability to effectively communicate to various levels and through a variety of communication channels
Able to work independently as well as be a team player

Critical Competencies
Relationship Management: Establishes and builds healthy working relationships with partners.
Solution Alignment: Evaluates rates and availability with an understanding of products, services, and the market for the purpose of obtaining favorable arrangements for Expedia.
Sales & Negotiation: Effectively works in a defined market or region, identifying prospective partners, and negotiating successfully in a constructive, consultative, and collaborative manner.
Written & Spoken Communications, Listening, and Influencing: Conveys, receives, and interprets ideas and information, presents information appropriately to a diverse range of audiences, and influences partner decisions.
Build & Maintain Teams: Encourages, motivates, and guides individuals and teams in learning and improving effectiveness and develops and improves individual, team, and organizational performance.
Strategy Execution: Develops goals, ideas and initiatives that improve the organization's performance, manage costs, and drive change at all levels.
Drive for Results: Driving high standards for individual, team, and organizational accomplishment; tenaciously working to meet or exceed challenging goals; deriving satisfaction from goal achievement and continuous improvement.

*LI-LC1
LPS-GMM-APAC

View the original article here

Job Description :

To be involved in SAP Netweaver Development in SAP Implementation & Support projects.

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