Guest Service Agent - Front Office

Key Responsibilities
– Responsible in looking after the guests during their whole stay, handling guest requests, performing check-in and check-out procedure
– Understand guest’ needs and preferences and provide the necessary assistance to ensure the highest level of guest satisfaction
– Any other duties and responsibilities as and when directed by the management as deemed necessary, relevant and related in the course of work
– To make and confirm reservations
– Work closely with Housekeeping and Maintenance Department to ensure that the rooms’ statuses are updated and ready for sales
– Answer enquiries pertaining hotel services, registration of guests and shopping, dining entertainment and travel directions
– Arrange tours, taxis or restaurant reservation for guest
– Record guest comments or complaints, referring guests to Duty Managers when necessary  

Requirements
– Malaysian citizen
– Preferably with 2 years working experience in a similar position in the hotel industry
– Fluent in both oral and written English and Bahasa Melayu
– Knowledge of OPERA would be an added advantage
– Service-minded and guest-oriented
– Confident, mature, courteous, well-groomed, approachable, attentice and proactive
– Able to perform shift duties

Please send your applications to H8552-HR5@accor.com