Customer Service Executive

        Immediate join as Customer Service Executive / Representative  (Bilingual – English & Mandarin)

JOB DESCRIPTION
 
Job Responsibility
 
>Attending  inbound calls enquiries over a full range of products and services
 
>Handle call professionally and provide accurate and timely info, alternatives and solutions to customers on products and services
 
 
>Perform after call work (administration work) in accordance to the set procedures with zero defect
 
>Provide personalized customer service to enhance customer experience
 
>Apply proper phone etiquette to manage various customer situations
 
>Provide customer’s feedback to respective business  partners for improvements and enhancements
 
Job Requirements
 
>Outstanding English communication skill
 
>Bilingual, ability to speak Mandarin
 
 
Salary range as per below:
 
Basic: RM 2,100 – RM 2,500
Travel: RM 100
Language: RM 250
Shift: RM 300
 
 
Nikita Desai
Consultant- APAC
Malaysia : +60327727282| India: +91 8346913165/8880382264
Email- nikita.d@quessglobal.my