First Line Manager - Risk & Compliance - Cyberjaya, SGR

Job Description

# Technology understanding with in Distributed /Mainframe Environment.

# Understanding of Metrics , Account SLA , SLO’s .

# Understanding of working with mission critical setup working with global clients.

# Drive/manage service quality and improvement of service delivery processes.

# Continually identify ways to reduce defects , cost of deliver of services and improve service quality.

# Understanding on ITIL principles.

# Understanding of controls & audit readiness .

# Understanding of team and people management.

# Understanding of IBM and competitor IT landscape.

# Willing to work in shifts in line with the service delivery team.

# Strong communication skills, both oral and written as well as ability to present to the senior leadership team.

# Passion towards innovative solutions.

# Excellent collaboration skills among multiple teams to bring in solutions

and add client value, Out of box thinking for integrating all components within SSO Ops for better

approach and solutions.

#Collaboration between all the service line components, related to solution

and proactive approach for performance and capacity management.

Provide functional direction to employees and guide them towards making

up their career

Good knowledge on Intel, UNIX & Windows operating systems, Database, Middleware, Storage, Backup

Required Experience:

Minimum 2+ yrs of Leadership Experience,

Technical Description: The person should have managed medium IT infrastructure delivery, should have been “hands on” on any of the above technologies in the past

Applicants must be willing to work on multiple platforms.

Required Qualification :- Bachelors Degree

 

Required Technical and Professional Expertise

# Understanding of team and people management.

# Understanding of IBM and competitor IT landscape.

# Willing to work in shifts in line with the service delivery team.

# Strong communication skills, both oral and written as well as ability to present to the senior leadership team.

# Passion towards innovative solutions.

# Excellent collaboration skills among multiple teams to bring in solutions

Preferred Technical and Professional Experience

# Understanding of team and people management.

# Understanding of IBM and competitor IT landscape.

# Willing to work in shifts in line with the service delivery team.

# Strong communication skills, both oral and written as well as ability to present to the senior leadership team.

# Passion towards innovative solutions.

# Excellent collaboration skills among multiple teams to bring in solutions

Required Education

Bachelor’s Degree

Preferred Education

Bachelor’s Degree

Travel Required

No Travel

Is Extensive Time Away From Home Required?

No

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Eligibility Requirements

# Understanding of team and people management.

# Understanding of IBM and competitor IT landscape.

# Willing to work in shifts in line with the service delivery team.

# Strong communication skills, both oral and written as well as ability to present to the senior leadership team.

# Passion towards innovative solutions.

# Excellent collaboration skills among multiple teams to bring in solutions

Primary job category

General Executive Management

Growth Play

None