Customer Service/Customer care

JOB DESCRIPTION:
1. Manage and execute daily operations of customer service counter.
2. Answer all incoming calls, handle complaints and enquiries from customers as well as feedback professionally and tactfully.
3. Make reminder call for upcoming appointment.
4. Ensure effective and timely follow-up promised to customers.
5. To provide excellent customer service to high rate customers.
6. Ensure the application of the Guarantee Letter for required cases’ appointment is requested via fax or phone call to insurance companies.
7. To counsel patient regarding their eye problem and discharge (dispense medication and give appointment).
8. Cashier / Billing
9. To organize and maintain patient records ( the medical record and filing system.)

REQUIREMENTS:
1. Minimum Diploma holder with 1-2 years experience in medical industry, any discipline. Fresh graduates are welcome to apply as training will be provided.
2. Good communication and telephone etiquette skills.
3. Good computer literacy (Microsoft Office)
4. Prefered only Mandarin speaking candidates, and Proficient in English and Bahasa Malaysia.
5. Ability to provide excellent customer service and resolve problems independently under company’s guidelines.
6. Strong initiative and self-motivated
7. Strong team-work spirit.
8. Willing to work on weekend.
9. Full time position(s) available

Send application to zira.kleyecentre[AT]gmail.com