Regional CI Manager Job in , Other Employment Category Career, Full-Time Regular Jobs in Expedia - 2015

Expedia is seeking a Continuous Improvement (CI) Manager to join their GSO (Global Supply Operations) organization. The CI Regional Manager will drive continuous improvement throughout GSO processes, help reduce process variation, align local priorities with customer and agent requirements and partner with global CI team to implement changes consistently throughout the network. The CI Manager will also help coach regional frontline management on CI concepts and techniques, as needed.
Duties and Responsibilities:

• Analyze key business metrics to understand process variation and conduct frequent periodic process reviews to address root cause of variation


• Identify and deliver on opportunities for efficiency change regionally through CI projects, sharing best practices globally


• Manage regional continuous improvement activity end-to-end ensuring outputs are effectively transferred to execution


• Audit completed projects to verify sustained impact and partner with Reporting and Analytics team to validate impact


• Actively manage relationships with regional business leaders to drive site communication of changes, including project updates and other initiatives through approved site communication plan.


• Partner with various change agents to introduce change consistently across the organization

Work Experience and Education Requirements

• Structured process improvement experience utilizing frameworks such as Kaizen and use of Lean methodology is desirable


• Ability to lead and manage cross functional projects


• Proven ability to manage key relationships and influence others without having positional authority by interacting and building rapport with teams of all levels


• Strong proficiency in MS Office tools and SharePoint is required


• A completed bachelor’s degree is required


• A bachelor’s in engineering, operations or related field is desirable


• Proven experience leading cross functional initiatives to drive process improvement is required


• Prior certifications in Lean or Six-Sigma is desired; Green Belt highly desirable (or equivalent Lean)

Key Skills:

• Outstanding facilitation skills, with a proven ability to engage and steer groups of varying seniority through quality problem solving


• Strong analytical background with the ability to deep dive via data analysis, identify root cause of issues and develop innovative ideas for process challenges

About Expedia Inc.
Our mission is to revolutionize travel through the power of technology.

Collectively, the Expedia brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive.

The Expedia portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to hundreds of thousands of hotels, hundreds of airlines, tour operators, car rental companies and destination services supply partners.
About Lodging Partner Services (LPS)
Expedia® Lodging Partner Services (LPS) connects hotel partners to the world’s largest travel marketplace, with more than 140 branded sites in 70 countries. Our network of premier brands provides access to over 53 million monthly travel shoppers.

As the frontline support organization to Expedia’s lodging supply partners, our Global Supply Organization (GSO) provides a key role in supplier satisfaction and has a close working partnership with Expedia account managers/market managers (we take this seriously; the GSO organization has around 1300 employees based in approximately 30 countries and is growing).

We are responsible for coordinating across all lodging supply partners for travel purchased through multiple Expedia brands across the world, including the websites of Expedia, Inc. and its affiliates. Key GSO functions include contract loading, settlement/reconciliation, content management (written, media, ratings), technical support, pre-travel support (e.g., schedule changes, relocations), training and corporate wide localization.

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