Remote Technical Specialist - Cyberjaya, SGR

Job Description

Remote Technical specialist Job description Our remote technical support center is desk bound which delivers technical support to 6 countries in ASEAN. ( Malaysia, Singapore, Indonesia, Philippines, Thailand and Vietnam. ) . The main product that we support is Lenovo (IBM) system X servers. Our customer can be from small and medium business to large corporations. Our standard support hours are from 08:00 to 00:00. Roles & Responsibilities: • Performs Server break/fixes through tickets raised from live call by using IBM incident management tools – RCMS • To create and follow up PMR until the problem is fully resolved, • Maintains and meet SLAs and SLOs for all allocated work items • Ensure customer satisfaction on every contact with IBM. • Perform monthly clocking and hitting targeted utilization % • Ensure all conversation is update in the incident management tools • To share technical knowledge with the team. Requirements: • Minimum of 1 years full time IT related experience in an enterprise environment • Demonstrated track record as a team player • Good presentation skills • Excellent communication and interpersonal skills (listen, spoken and written) • Demonstrable knowledge across multiple platforms, technologies and processes • Required • Diploma Holder • At least 1 years’ experience in IT related experience in an enterprise environment • At least 1 year experience in IT analysis experience • At least 1 year experience in Significant, demonstrable knowledge across server and storage platforms. • Able to communicate fluently in the required language Preferred Bachelor’s Degree in Information Technology MCSE/MCITP Additional information Microsoft Windows operating systems Desktop and mobile computing Lotus Notes Web browser technologies Excellent Communication Skills – English oral and written Relevant IT experience within IBM or external e.g. Customer facing roles, IT Management and Project Management Work on rotational ( shift) basis.

Required Technical and Professional Expertise

Expert in Remote Technical Specialist

Preferred Technical and Professional Experience

4 yrs in Remote Technical Specialist

Required Education

Associate’s Degree/College Diploma

Preferred Education

Bachelor’s Degree

Travel Required

No Travel

Is Extensive Time Away From Home Required?

No

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Eligibility Requirements

Good exposure Remote Technical Specialist

Primary job category

Product Services

Growth Play

None