SAP Security Administrators - Cyberjaya, SGR

Job Description

Responsibilities:

• Responsible for providing support for problem and change tickets for client server support operations surrounding the Commercial and internal IBM SAP security administration.


• Incumbent possesses proactive solution skills to de-termine problems facing the client and resolves as appropriate.


• Responsible for implementing all changes to the cli-ent’s environment based on IBM best practices and cost savings to the customer.


• Day to day support of the environment is provided to ensure all user ID’s and assigned profiles/roles are maintained according to separation of duties guide-lines and corporate instructions.


• Technical support is provided to customers using problem determination/problem source identification skills.


• SAP Security Administrators are involved daily as an interface to customers. Technical and negotiation skills are utilized in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.
  Primary Job Responsibilities:


• The work consists of performing level three support including problem determination for all SAP security needs within Development, QA, and Production SAP clients as well as the Websphere application.


• Multiple customer meetings each week and requires excellent communication skills. The job entails produc-tion support of sensitive material and there are often multiple changes/upgrades occurring simultaneously in critical production environments


• ID Administration and User Access management for SAP ABAP, Bolt-on’s and Netweaver Java systems in line with Separation of duties and Corporate stan-dards/guidelines


• Role maintenance – Create, Modify and Removal


• Incident and Change control management on clients environment based on IBM best practices and cost savings


•  Troubleshoot issues, problem identification and reso-lution


• DR – Disaster Recovery Support


• Audit and Compliance Support


• Application Health Checks ,QEVs and Continuous Business Needs (CBN) to ensure compliance to audit and corporate guidelines


• Support SAP Basis during environment build and up-dates


• Administer UA Web – IBM’s Compliant user provision-ing tool


• Manage SAP Security changes during SAP notes and support pack application, upgrades, migration and pro-jects


• Desired Experience (e.g. type of work, projects, area of business etc). Demonstrated experience on SAP Basis administrative tasks
   


• Experience in Client administration, Transport Management – STMS, Check in – Check out of Objects, SPS Upgrade – ABAP & Java, Visual Admin & Config tool, Kernel Upgrades, System Refreshes, Health Checks, Performance monitoring, Data Dictionary, RFC Administration, TRFC, QRFC, Database Administration – Oracle, DB2, Max DB (exposure to multiple databases would be an advantage).


• Should have exposure to IPC Process (Incident , Problem & Change Management), Root Cause Analysis, etc.


• Ability to handle complex situations and manage technical issues along with detailed root cause analysis.


• Additional Information Have had some experience in production system administration environments


• ITIL process knowledge and/or exposure advantageous


• The role requires flexibility in working hours and interaction with global teams; high degree of confidence as interactions with senior personnel will be necessary.

Required Technical and Professional Expertise

• Experience in Client administration, Transport Management – STMS, Check in – Check out of Objects, SPS Upgrade – ABAP & Java, Visual Admin & Config tool, Kernel Upgrades, System Refreshes, Health Checks, Performance monitoring, Data Dictionary, RFC Administration, TRFC, QRFC, Database Administration – Oracle, DB2, Max DB (exposure to multiple databases would be an advantage).


• Should have exposure to IPC Process (Incident , Problem & Change Management), Root Cause Analysis, etc.


• Ability to handle complex situations and manage technical issues along with detailed root cause analysis.


• Additional Information Have had some experience in production system administration environments


• ITIL process knowledge and/or exposure advantageous


• The role requires flexibility in working hours and interaction with global teams; high degree of confidence as interactions with senior personnel will be necessary.

Preferred Technical and Professional Experience

• Experience in Client administration, Transport Management – STMS, Check in – Check out of Objects, SPS Upgrade – ABAP & Java, Visual Admin & Config tool, Kernel Upgrades, System Refreshes, Health Checks, Performance monitoring, Data Dictionary, RFC Administration, TRFC, QRFC, Database Administration – Oracle, DB2, Max DB (exposure to multiple databases would be an advantage).


• Should have exposure to IPC Process (Incident , Problem & Change Management), Root Cause Analysis, etc.


• Ability to handle complex situations and manage technical issues along with detailed root cause analysis.


• Additional Information Have had some experience in production system administration environments


• ITIL process knowledge and/or exposure advantageous


• The role requires flexibility in working hours and interaction with global teams; high degree of confidence as interactions with senior personnel will be necessary.

Required Education

Associate’s Degree/College Diploma

Preferred Education

Associate’s Degree/College Diploma

Travel Required

No Travel

Is Extensive Time Away From Home Required?

No

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Eligibility Requirements

• Minimum 4 years experience in SAP Security

Primary job category

Technical Services

Growth Play

None