Service Availability Manager - Cyberjaya SGR

Company Description

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Job Description

Position Summary
Responsible for service delivery management and coordination across multiple platforms and functions.

Responsibilities

In relation to a nominated/assigned account, take responsibility for the following:

– Provide DPM with single point of contact and be the advocate between Service Delivery and the DPM/PE/Customer.
– Assist with management of costs including annual DOU/interlock plan negotiations between service delivery and the DPM.
– Contribute to positive customer satisfaction and customer relationship.
– Manage delivering to contract performance standards and client measurements.
– Drive/Manage service quality and improvement of service delivery processes.
– Participate in the (O)/U cost/recovery management with the DPM/PE.
– Manage and coordinate problem and change across the delivery organisation.

– Continually identify ways to reduce costs delivering the services and improve service.
– Deliver on service commitments.
– As directed by the DPM, drive/manage subcontractors/third party providers.
– Participate in Technical proposal preparation and submit to DPM for review and approval
– Participate in account plan/strategy.

– Understand customer requirements and business opportunity/requirement identification, guidance, support and closure.
– Provide technical support and participate in the Change Control Board and/or change control process.
– Provide account leadership/direction and technical support.
– Participate in the response to RFS’s on behalf of the delivery organization.
– Drive/participate and coordinate audit readiness and GSD331 compliance.
– Drive/participate and coordinate crisis management.

Qualifications

• At least 4 years experience in Service Availability Management


• English: Fluent

Additional Information

Client Innovation Center (CIC)