Lodging Partner Associate I Job in , Hotel/Hospitality Career, Full-Time Regular Jobs in Expedia - 2015

Responsibilities:
• Respond to inventory management inquiries
• Contact lodging partners to resolve issues (questions, changes, etc.)
• Contacting guest based on requests received for lodging partners, i.e. arrival
time, transfers etc.
• Provide EPC user maintenance functions
• Proactively call lodging partners to resolve future issues

Qualifications:
• Fluent proficiency & comprehension in English required and knowledge in other
APAC language(s) is an added plus.
• Highly organized and detail oriented.
• Highly efficient internet and phone skills, MS Office programs and highly
proficient/comfortable with computers
• Ability to handle difficult or irate customers effectively.
• Strong ability to multi-task while effectively communicating with
partners/customers
• Strong time management skills
• Is confident about his/her ability to contribute effectively
• Responds effectively under stressful situations
• With guidance, learns quickly on the job
• Takes responsibility for his/her actions and is receptive to constructive
criticism
•Professional customer service skills: solutions mindset, helping nature, passion
for the customer and the customer experience

Work Experience and Education Guidelines:
• Travel industry background with customer service support experience
(preferred)
• Familiar with accounting terms and further financial operations will be an asset
• Previous experience in customer care position (preferred).
• University Degree (required)
• High School Degree or GED (required)
• Microsoft Office application skills, including Outlook, Access, and Excel
• Fluency with internet, computer usage and web-based application skills

LPS-GSO-APAC-MLCC

*LI – TS1