Advisory Fulfillment Professional (Conversion) - Petaling Jaya SGR

Company Description

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Job Description

1. Act as interface between customer (Internal/External) and IBM setting realistic expectations, resolving fulfillment related problems and providing support to customer ensuring a high level of satisfaction in any of the following areas:

– Customer master records management

– Order management

– Contract management

– Billing management

– Supply management

– Inventory management

– Accounts Receivable management

2. Ensure resolution of fulfillment related problems and disputes.

3. Maintain an awareness of orders and returns and communicates problems / issues to customers and appropriate IBM contact point.

4. Coordinate communications with customer and work with counterparts to resolve customer disputes and problems.

5. Respond to customer fulfillment queries and ensure satisfaction with IBM fulfillment practices.

6. Ensure compliance to all audit guidelines and adhere to all established processes.

7. Assume additional responsibilities as assigned.

Qualifications

N/A

Additional Information

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