View the original article here

Lembaga Penduduk Dan Pembangunan Keluarga Negara (LPPKN) mempelawa warganegara Malaysia yang berkelayakan untuk mengisi jawatan kosong seperti berikut :

Permohonan adalah dipelawa daripada warganegara Negara yang berkelayakan untuk mengisi jawatan kosong di Lembaga Penduduk Dan Pembangunan Keluarga Negara (LPPKN) seperti berikut

1. Pegawai Khidmat Pelanggan
2. Pegawai Pembangunan Masyarakat
3. Penolong Pegawai Pembangunan Masyarakat
4. Penolong Pegawai Penerangan

Tarikh tutup permohonan pada 30 Januari 2015

Iklan jawatan dan maklumat selanjutnya disini 

View the original article here

Permohonan adalah dipelawa daripada warganegara Malaysia berumur tidak kurang  dari 18 tahun pada tarikh tutup iklan dan berkelayakan untuk mengisi kekosongan jawatan di Lembaga Perindustrian Kayu Malaysia (MTIB) seperti berikut:

1. Pemandu Kenderaan H11
2. Pembantu Ehwal Ekonomi E17
3. Penolong Jurutera JA29

Tarikh tutup permohonan pada 24 Januari 2015

Muat turun iklan jawatan dan syarat permohonan disini

Muat turun borang permohonan jawatan disini

View the original article here

Associate Destination Manager
The Expedia Local Expert line of business sells activities and services including theme park tickets, theatre shows, tours, attractions, ground transfers, and airport parking to consumers before they leave on their trips via the Expedia websites globally.
Associate Destination Managers are Expedia's single point of contact for Expedia Local Expert partners in an assigned territory. This position has daily interaction with external partners, other members of the Expedia Local Expert Team, and internal managers for multiple lines of business.
Specific responsibilities include:
Managing a specific geographic area to ensure Expedia Local Expert products are available for booking on Expedia, Inc. points of sale by our customers. The individual should be capable of developing a business plan to grow bookings and revenue in the designated markets and then implement that plan. Working with supply partners to ensure Expedia has access to the most competitive pricing for their offerings and that information is up to date and accurate. Manage supplier relations specific to content accuracy/changes, expiring rates, accounting discrepancies and customer service escalations from the call center.
Responsibility/Activity Estimated annual % of time

Developing new partner relationships and bringing new Expedia Local Expert products into the portfolio. 25
Negotiating attractive offers, margins, inventory, and other commercial terms. 20
Resolving day-to-day problems such as accounting, invoicing, content changes and notification. 15
Producing regular reports on partner activity, including weekly/monthly sales and margin reports, regular partner satisfaction surveys, and ad hoc analyses as needed. 10
Maintain all supplier databases for your area of responsibility to ensure information is up to date and accurate. Work with supply partners and other Expedia teams to maintain pricing in Expedia systems. 10
Helping to identify, prioritize, and drive operational improvements, such as new categories of supply, enhanced ticket types, streamlined redemption and accounting processes, etc. 10
Attending Tradeshows, partner briefings, and individual account visits to review information and processes with existing partners, develop promotional ideas, and cultivate new supply relationships. 10

Core Competencies:
Competency Comments & Examples
Relationship Building Must be able to build effective relationships through positive communication, integrity and trust.
Strategy / Planning Understand the needs of the business, anticipating and developing business priorities to meet these.
Management of complexity Is able to work effectively in a complex, diverse, changing environment. Adapts well to and is energized by change.
Customer focused Works to understand both internal and external customer needs and develop plans to meet them.
Personal Effectiveness Passionate team player with a positive "can do" attitude.
Knows how to have fun!
Requirement/qualifications:
• College degree preferred
• 2+ years working in a coordinator role or equivalent preferred.
• Travel industry experience preferred
• Demonstrated success in building and managing relationships, including negotiating agreements.
• Track record of achieving quantitative business targets
• Ability to identify, prioritize, and drive improvements in operational processes and supporting technology.
• Strong attention to detail and outstanding analytical and problem solving skills
• Excellent verbal and written English.

*LI - TS1

View the original article here

View the original article here

Perbadanan Harta Intelek Malaysia (MyIPO), sebuah agensi yang mempunyai autonomi di bawah Kementerian Perdagangan Dalam Negeri, Koperasi dan Kepenggunaan (KPDNKK) bertanggungjawab dalam pembangunan dan pengurusan sistem harta intelek seperti perlindungan paten, cap dagangan, reka bentuk perindustrian, hakcipta dan susun atur litar bersepadu di Malaysia.

1. Penolong Pegawai Tadbir Sambilan

Tarikh Tutup Permohonan pada 16 Januari 2015

Iklan jawatan dan syarat permohonan disini

Muat turun borang permohonan disini

View the original article here

View the original article here

Warganegara Malaysia yang berkelayakan dipelawa untuk memohon jawatan kosong seperti berikut :

Job Vacancies At Malaysia Airports Holdings Berhad (MAHB)

1. Admin/Operations Assistant
2. Senior Executive
3. Technician

Tarikh tutup permohonan pada 19 Disember 2015

Iklan jawatan dan permohonan secara online disini

View the original article here

Universiti Sultan Zainal Abidin merupakan sebuah Institusi Pengajian Tinggi Awam yang ditubuhkan dibawah Akta Universiti dan Kolej 1971, dengan ini mempelawa seluruh warganegara Malaysia yang berkelayakan memohon untuk mengisi kekosongan jawatan sepertimana berikut;

Job Vacancies UniSZA April 2015

1. Pegawai Keselamatan
2. Pegawai Psikologi
3. Pegawai Farmasi
4. Pegawai Pertanian
5. Penolong Pegawai Sains
6. Penolong Pegawai Keselamatan
7. Penolong Pegawai Hal Ehwal Islam
8. Penolong Pegawai Kebudayaan
9. Juru X Ray
10. Penolong Pegawai Veterinar
11. Pembantu Keselamatan
12. Pembantu Hal Ehwal Islam
13. Juruaudit
14. Penolong Juruaudit
15. Penolong Akauntan
16. Pembantu Tadbir Kewangan

Tarikh tutup permohonan pada 31 Januari 2015

Iklan jawatan dan permohonan secara online disini

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Permohonan adalah dipelawa daripada warganegara Malaysia yang berumur tidak kurang daripada 18 tahun pada tarikh tutup iklan jawatan dan Pegawai yang sedang berkhidmat hendaklah berumur kurang daripada 54 tahun pada tarikh lantikan adalah layak bagi mengisi kekosongan jawatan berikut :

1. Pembantu Tadbir (P/O) – N17
2. Pembantu Tadbira (Kewangan) – W17

Tarikh tutup permohonan pada 29 Januari 2015

Maklumat iklan jawatan disini

Muat turun permohonan secara online disini

View the original article here

Angkatan Koperasi Kebangsaan Malaysia Berhad atau ANGKASA adalah koperasi puncak yang menaungi semua jenis koperasi asas, menengah dan atasan di seluruh negara Malaysia. ANGKASA diiktiraf oleh Kerajaan sebagai badan yang mewakili Pergerakan Koperasi Malaysia pada peringkat kebangsaan dan antarabangsa.
Sekiranya anda seorang yang berdedikasi, bermotivasi tinggi dan inginkan persekitaran kerja yang stabil
dan berdaya-saing, anda dipelawa menyertai kami dengan mengisi kekosongan jawatan di Ibu Pejabat
kami seperti berikut :
If you are a dedicated, highly motivated and want a stable working environment and very competitive, you are invited to join us to fill following vacancies:

1. Warden

Tarikh tutup permohonan pada 05 Februari 2015
Iklan jawatan dan permohonan secara onlne disini

View the original article here

Responsibilities:
•Works directly with Expedia hotel partners (suppliers) in Expedia systems on behalf of market management teams in inventory management and other systems, training and guest support.
•Accesses up to 10 systems at any given time assisting suppliers and customers with resolution of financial questions, lodging or inventory inquiries and guest support.
•Provides customer service support assistance to Expedia guests with general questions.
•Provides support for escalated customer issues including re-accommodation (relocation to a new hotel) with accurate expense tracking and reporting.
•Successfully gather and analyze information in customer or supplier case management
•Assists Hotels with rejected card transactions - reissue credit cards numbers, provide training and usage guidance.
•Review accounting reconciliation data to ensure accuracy of processing.
•Makes effective decisions within his/her authority supporting Expedia customers and suppliers, escalate as necessary.
•Investigates and takes action to meet Expedia's needs.
•Growing functions in support of suppliers and customers - inventory management services, data entry, and training.
•Exercises good judgment in decision-making on behalf of customer and supplier relationship management
•Responsible for greeting customer in a courteous, friendly and professional manner according to company procedures.
•Responsible for guests relocations of hotel accommodations.
•Escalated Issues: Credits, Stop Sells, Closing Allotments, etc
•Maintain and promote excellent client relations by managing a prompt and aaccurate response to email and phone communications.
•Book/change/cancel reservations for lodging properties and provide necessary follow through.
•Be highly effective in managing multiple projects simultaneously.
•A problem-solver who can make independent decisions, be able to actively listen, and communicate clearly and concisely
•Maintain acceptable quality scores on all calls.
•Maintain acceptable level of performance.
•Provide solutions to the customer and provide any additional customer service /education as needed.
•Flexibility and willingness to assist where and when needed as directed by your Supervisor.

Qualifications:
•Fluent proficiency & comprehension in English is required and. Knowledge in other APAC language(s) is an added plus.
•Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis
•Highly efficient internet and phone skills, MS Office programs and highly proficient/comfortable with computers
•Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way
•Strong ability to multi-task while effectively communicating with partners/customers
•Strong time management skills
•Ability to develop effective solutions to difficult problems or situations
•Is confident about his/her ability to contribute effectively
•Independently driven to learn new applications, technologies, and skills
•Responds effectively under stressful situations
•With guidance, learns quickly on the job
•Takes responsibility for his/her actions and is receptive to constructive citicism
•Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
Work Experience and Education Guidelines:
•Travel industry background with customer service support experience (preferred)
•Familiar with accounting terms and further financial operations will be an asset
•Previous experience in customer care position (preferred).
•University Degree (required)
•High School Degree or GED (required)
•Microsoft Office application skills, including Outlook, Access, and Excel
•Fluency with internet, computer usage and web-based application skills

Core Competencies:
Customer Focus - Agents are required to handle escalated customer
situations, relocating guests from their original hotel to
another hotel due to supplier not accommodating
reservation.
Relationship Building - Agents are required to work with Market Management
on high profile and expensive relocations in order to
minimize Expedia's cost

*LI-TS1

View the original article here

Responsibilities:
•Works directly with Expedia hotel partners (suppliers) in Expedia systems on behalf of market management teams in inventory management and other systems, training and guest support.
•Accesses up to 10 systems at any given time assisting suppliers and customers with resolution of financial questions, lodging or inventory inquiries and guest support.
•Provides customer service support assistance to Expedia guests with general questions.
•Provides support for escalated customer issues including re-accommodation (relocation to a new hotel) with accurate expense tracking and reporting.
•Successfully gather and analyze information in customer or supplier case management
•Assists Hotels with rejected card transactions - reissue credit cards numbers, provide training and usage guidance.
•Review accounting reconciliation data to ensure accuracy of processing.
•Makes effective decisions within his/her authority supporting Expedia customers and suppliers, escalate as necessary.
•Investigates and takes action to meet Expedia's needs.
•Growing functions in support of suppliers and customers - inventory management services, data entry, and training.
•Exercises good judgment in decision-making on behalf of customer and supplier relationship management
•Responsible for greeting customer in a courteous, friendly and professional manner according to company procedures.
•Responsible for guests relocations of hotel accommodations.
•Escalated Issues: Credits, Stop Sells, Closing Allotments, etc
•Maintain and promote excellent client relations by managing a prompt and accurate response to email and phone communications.
•Book/change/cancel reservations for lodging properties and provide necessary follow through.
•Be highly effective in managing multiple projects simultaneously.
•A problem-solver who can make independent decisions, be able to actively listen, and communicate clearly and concisely
•Maintain acceptable quality scores on all calls.
•Maintain acceptable level of performance.
•Provide solutions to the customer and provide any additional customer service /education as needed.
•Flexibility and willingness to assist where and when needed as directed by your Supervisor.

Qualifications:
•Fluent proficiency & comprehension in Japanese is required and English (preferred). Knowledge in other APAC language(s) is an added plus.
•Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis
•Highly efficient internet and phone skills, MS Office programs and highly proficient/comfortable with computers
•Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way
•Strong ability to multi-task while effectively communicating with partners/customers
•Strong time management skills
•Ability to develop effective solutions to difficult problems or situations
•Is confident about his/her ability to contribute effectively
•Independently driven to learn new applications, technologies, and skills
•Responds effectively under stressful situations
•With guidance, learns quickly on the job
•Takes responsibility for his/her actions and is receptive to constructive criticism
•Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
Work Experience and Education Guidelines:
•Travel industry background with customer service support experience (preferred)
•Familiar with accounting terms and further financial operations will be an asset
•Previous experience in customer care position (preferred).
•University Degree (required)
•High School Degree or GED (required)
•Microsoft Office application skills, including Outlook, Access, and Excel
•Fluency with internet, computer usage and web-based application skills

Core Competencies:
Customer Focus - Agents are required to handle escalated customer
situations, relocating guests from their original hotel to
another hotel due to supplier not accommodating
reservation.
Relationship Building - Agents are required to work with Market Management
on high profile and expensive relocations in order to
minimize Expedia's cost

*LI-TS1

View the original article here

UiTM is Malaysia’s largest institution of higher learning in terms of size and population. It has experienced phenomenal growth since its inception in 1956 and it is still growing. Beside the main campus in Shah Alam, the university has expanded nationwide with 12 state campuses, 6 satellite campuses in Shah Alam, 11 state satellite campuses and 21 affiliated colleges.

1. Pemandu H11
2. Penolong Pengurus Asrama N27
3. Penolong Juruaudit W27
4. Penolong Jurutera JA29

Tarikh tutup pada 19 Januari 2015

Muat turun iklan jawatan dan syarat permohonan disini (doc)

Muat turun borang permohonan jawatan disini (doc)

View the original article here

Responsibilities:
•Works directly with Expedia hotel partners (suppliers) in Expedia systems on behalf of market management teams in inventory management and other systems, training and guest support.
•Accesses up to 10 systems at any given time assisting suppliers and customers with resolution of financial questions, lodging or inventory inquiries and guest support.
•Provides customer service support assistance to Expedia guests with general questions.
•Provides support for escalated customer issues including re-accommodation (relocation to a new hotel) with accurate expense tracking and reporting.
•Successfully gather and analyze information in customer or supplier case management
•Assists Hotels with rejected card transactions - reissue credit cards numbers, provide training and usage guidance.
•Review accounting reconciliation data to ensure accuracy of processing.
•Makes effective decisions within his/her authority supporting Expedia customers and suppliers, escalate as necessary.
•Investigates and takes action to meet Expedia's needs.
•Growing functions in support of suppliers and customers - inventory management services, data entry, and training.
•Exercises good judgment in decision-making on behalf of customer and supplier relationship management
•Responsible for greeting customer in a courteous, friendly and professional manner according to company procedures.
•Responsible for guests relocations of hotel accommodations.
•Escalated Issues: Credits, Stop Sells, Closing Allotments, etc
•Maintain and promote excellent client relations by managing a prompt and accurate response to email and phone communications.
•Book/change/cancel reservations for lodging properties and provide necessary follow through.
•Be highly effective in managing multiple projects simultaneously.
•A problem-solver who can make independent decisions, be able to actively listen, and communicate clearly and concisely
•Maintain acceptable quality scores on all calls.
•Maintain acceptable level of performance.
•Provide solutions to the customer and provide any additional customer service /education as needed.
•Flexibility and willingness to assist where and when needed as directed by your Supervisor.

Qualifications:
•Fluent proficiency & comprehension in Mandarin and Cantonese is required and knowledge in other APAC language(s) is an added plus.
•Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis
•Highly efficient internet and phone skills, MS Office programs and highly proficient/comfortable with computers
•Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way
•Strong ability to multi-task while effectively communicating with partners/customers
•Strong time management skills
•Ability to develop effective solutions to difficult problems or situations
•Is confident about his/her ability to contribute effectively
•Independently driven to learn new applications, technologies, and skills
•Responds effectively under stressful situations
•With guidance, learns quickly on the job
•Takes responsibility for his/her actions and is receptive to constructive criticism
•Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
Work Experience and Education Guidelines:
•Travel industry background with customer service support experience (preferred)
•Familiar with accounting terms and further financial operations will be an asset
•Previous experience in customer care position (preferred).
•University Degree (required)
•High School Degree or GED (required)
•Microsoft Office application skills, including Outlook, Access, and Excel
•Fluency with internet, computer usage and web-based application skills

Core Competencies:
Customer Focus - Agents are required to handle escalated customer
situations, relocating guests from their original hotel to
another hotel due to supplier not accommodating
reservation.
Relationship Building - Agents are required to work with Market Management
on high profile and expensive relocations in order to
minimize Expedia's cost

*LI-TS1

View the original article here

Responsibilities:
•Works directly with Expedia hotel partners (suppliers) in Expedia systems on behalf of market management teams in inventory management and other systems, training and guest support.
•Accesses up to 10 systems at any given time assisting suppliers and customers with resolution of financial questions, lodging or inventory inquiries and guest support.
•Provides customer service support assistance to Expedia guests with general questions.
•Provides support for escalated customer issues including re-accommodation (relocation to a new hotel) with accurate expense tracking and reporting.
•Successfully gather and analyze information in customer or supplier case management
•Assists Hotels with rejected card transactions - reissue credit cards numbers, provide training and usage guidance.
•Review accounting reconciliation data to ensure accuracy of processing.
•Makes effective decisions within his/her authority supporting Expedia customers and suppliers, escalate as necessary.
•Investigates and takes action to meet Expedia's needs.
•Growing functions in support of suppliers and customers - inventory management services, data entry, and training.
•Exercises good judgment in decision-making on behalf of customer and supplier relationship management
•Responsible for greeting customer in a courteous, friendly and professional manner according to company procedures.
•Responsible for guests relocations of hotel accommodations.
•Escalated Issues: Credits, Stop Sells, Closing Allotments, etc
•Maintain and promote excellent client relations by managing a prompt and aaccurate response to email and phone communications.
•Book/change/cancel reservations for lodging properties and provide necessary follow through.
•Be highly effective in managing multiple projects simultaneously.
•A problem-solver who can make independent decisions, be able to actively listen, and communicate clearly and concisely
•Maintain acceptable quality scores on all calls.
•Maintain acceptable level of performance.
•Provide solutions to the customer and provide any additional customer service /education as needed.
•Flexibility and willingness to assist where and when needed as directed by your Supervisor.

Qualifications:
•Fluent proficiency & comprehension in English is required and. Knowledge in other APAC language(s) is an added plus.
•Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis
•Highly efficient internet and phone skills, MS Office programs and highly proficient/comfortable with computers
•Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way
•Strong ability to multi-task while effectively communicating with partners/customers
•Strong time management skills
•Ability to develop effective solutions to difficult problems or situations
•Is confident about his/her ability to contribute effectively
•Independently driven to learn new applications, technologies, and skills
•Responds effectively under stressful situations
•With guidance, learns quickly on the job
•Takes responsibility for his/her actions and is receptive to constructive citicism
•Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
Work Experience and Education Guidelines:
•Travel industry background with customer service support experience (preferred)
•Familiar with accounting terms and further financial operations will be an asset
•Previous experience in customer care position (preferred).
•University Degree (required)
•High School Degree or GED (required)
•Microsoft Office application skills, including Outlook, Access, and Excel
•Fluency with internet, computer usage and web-based application skills

Core Competencies:
Customer Focus - Agents are required to handle escalated customer
situations, relocating guests from their original hotel to
another hotel due to supplier not accommodating
reservation.
Relationship Building - Agents are required to work with Market Management
on high profile and expensive relocations in order to
minimize Expedia's cost

*LI-TS1

View the original article here

View the original article here

This role is based in Penang.

Position Description
The Market Associate is responsible for maximizing revenues for both Expedia. & key hotel partners in the assigned region. The primary focus of this role is to aid internal management teams and key supply partners in identifying, implementing, and executing strategic initiatives which improve key business metrics, ensure Expedia's offerings are appropriately positioned to be competitive, and maximize opportunities for distribution and marketing of product offerings within the assigned region.
Market Associates will partner closely with hotel partners in an effort to:
Increase revenue opportunities
Resolve content, rate, and availability issues
Proactively secure additional inventory over high demand and compression periods
Support efforts to improve market pricing and overall inventory competitiveness
Secure value-adds and promotional offers
Assist with the management of inventory blocks and rates to ensure accuracy of data and consistent supply
Aid in business development with the acquisition of new properties and renewals
This role is internally facing, and also focuses on supporting the Market Management team through business projects and initiative implementation leveraged to improve product competitiveness and support productive revenue generation efforts in the region they support.

Position Responsibilities
Effectively consult with hotel partners to secure competitive rates and deliver improved metrics; improve product competitiveness through effective price renegotiations
Evaluate market trends and competitor activity; provide the Market Management team with analysis and recommendations for potential actions and next steps. This includes, but is not limited to: analyzing market competitiveness reporting, prioritizing daily/weekly hotel calls, reporting and tracking progress of programs and initiatives, and analyzing their impact on market performance
Manage promotional campaigns in market, including pitching promotional opportunities to partners and soliciting deals from hotels
Work with Market Management team to develop and implement strategies which ensure competitive pricing
Maintain constant communication with Market Managers to ensure consistency of communications, partner messaging, and implementation and execution of market strategies
Develop and share best practices with Market Management teams to help optimize market competitiveness
Review the quality of rates, inventory, and content on Expedia sites against competitors
Support Market Management team with the development and delivery of partner communications
Assist the Market Management team in prospecting new hotels and/or regional chains
Participate in contract negotiations as needed.
Support the process of onboarding a new partner upon acquisition of a new property by promoting the full product suite and initiatives
Educate current partners on the full use of products and tools
Lead ad hoc projects to improve product competitiveness and support productive revenue generation efforts in the market they support; this could include, but is not limited to: implementation of new systems, work processes and/or technologies, adoption of new initiatives, gathering information regarding Expedia's competition in a market, etc.
Demonstrate the energy & drive to be a part of one of the most exciting teams within Expedia.
Other reasonable duties, as assigned

Required Skills & Experience
Bachelor's Degree preferred; major in tourism or hospitality a plus
1-2 years of related industry experience
Hotel revenue management / reservation or account management role in another OLTA is strongly preferred
Experience in consultative sales environment preferred
Business-oriented professional with high integrity; maintains strictest confidentiality; displays initiative and innovation; exercises sound judgment
Results-focused and metrics-driven
Basic knowledge and understanding of revenue management principles and practices
Strong experience negotiating; experience effectively using a consultative selling approach
Excellent time management and follow-up skills; ability to be diplomatically persistent in challenging situations
Working knowledge of revenue and/or account management desirable
Strong experience using MS Office suite of programs (i.e. Word, Excel, PowerPoint, Outlook, etc).
Sincere relationship builder; earns the confidence of others; bridges and sustains solid partnerships based on mutual support through a collaborative style
Excellent diplomatic skills; possesses the ability to establish and maintain positive relationships with both internal and external business partners
Ability to multi-task effectively; must be able to change gears quickly without skipping a beat
Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to
Ability to effectively communicate to various levels and through a variety of communication channels
Able to work independently as well as be a team player

Critical Competencies
Relationship Management: Establishes and builds healthy working relationships with partners.
Solution Alignment: Evaluates rates and availability with an understanding of products, services, and the market for the purpose of obtaining favorable arrangements for Expedia.
Sales & Negotiation: Effectively works in a defined market or region, identifying prospective partners, and negotiating successfully in a constructive, consultative, and collaborative manner.
Written & Spoken Communications, Listening, and Influencing: Conveys, receives, and interprets ideas and information, presents information appropriately to a diverse range of audiences, and influences partner decisions.
Build & Maintain Teams: Encourages, motivates, and guides individuals and teams in learning and improving effectiveness and develops and improves individual, team, and organizational performance.
Strategy Execution: Develops goals, ideas and initiatives that improve the organization's performance, manage costs, and drive change at all levels.
Drive for Results: Driving high standards for individual, team, and organizational accomplishment; tenaciously working to meet or exceed challenging goals; deriving satisfaction from goal achievement and continuous improvement.

*LI-MB2
LPS-GMM-APAC
NET:MYS

View the original article here

Protect and Save The Children (P.S. The Children) is a registered non-profit organization in Malaysia which came into existence in response to the need for a voice for sexually abused children. In a move towards a world that upholds the rights and dignity of every child, P.S. The Children’s vision is to build safer communities where children are protected from sexual abuse and exploitation. P.S. The Children aims to achieve this by advocating and establishing effective prevention education for both adults and children, strengthening treatment and support services, while forging synergistic partnerships within communities. For more information visit our website www.psthechildren.org.my

We are currently looking for a dedicated and committed Executive Director in leading the organization to the next level and to operationalise and execute the current five year strategic plan developed (2015-2019).

The detailed roles and responsibilities (JD) for the position is provided below :

Major Functions/ Accountabilities:

1. Board Administration and Support -- Supports operations and administration of Board by advising and informing Board members, interfacing between Board and staff, and supporting Board's evaluation of staff.

2. Program, Product and Service Delivery -- Oversees design, marketing, promotion, delivery and quality of programs, products and services.

3. Financial, Tax, Risk and Facilities Management – Recommends yearly budget for Board approval and prudently manages organization's resources within those budget guidelines according to current laws and regulations.

4. Human Resource Management -- Effectively manages the human resources of the organization according to authorized personnel policies and procedures that fully conform to current laws and regulations.

5. Community and Public Relations -- Assures the organization and its mission, programs, products and services are consistently presented in strong, positive image to relevant stakeholders and clientele.

6. Fundraising (nonprofit-specific) -- Fundraising planning (local or overseas) and implementation, including identifying resource requirements, researching funding sources, establishing strategies to approach funders, submitting proposals and administrating fundraising records and documentation.

7.Networking and Policy Advocacy - Lead in tapping linkages, organize relevant groups to advocate with government and/or use international human/child rights mechanisms to advocate for change in systems that affect the target group.

In program development and administration, the Executive Director will:

3. Provide leadership in developing program, organizational and financial plans with the Board of Directors and staff, and carry out plans and policies authorized by the Board.

4. Promote active and broad participation by volunteers in all areas of the organization's work.

5. Maintain official records and documents, and ensure compliance with national and local regulations.

6. Maintain a working knowledge of significant developments and trends in the field.

In communications, the Executive Director will:

1. See that the Board is kept fully informed on the condition of the organization and all important factors influencing it.

2. Publicize and promote the activities of the organization, its programs and goals

3. Establish sound working relationships and cooperative arrangements with community groups and organizations.

4. Represent the programs and point of view of the organization to agencies, organizations, and the general public.

In relations with staff, the Executive Director will:

1. Be responsible for the recruitment, employment, and release of all personnel, both paid staff and volunteers.

2. Ensure that job descriptions are developed, that regular performance evaluations are held, and that sound human resource practices are in place.

3. See that an effective management team, with appropriate provision for succession, is in place.

4. Encourage staff and volunteer development and education, and assist program staff in relating their specialized work to the total program of the organization.

5. Maintain a climate which attracts, keeps, and motivates a diverse staff of top quality people.

In budget and finance, the Executive Director will:

1. Be responsible for developing and maintaining sound financial practices.

2. Work with the staff, Finance Committee, in preparing a budget; see that the organization operates within budget guidelines.

3. Ensure that adequate funds are available to permit the organization to carry out its work.

4. Create an effective donor management system

5. Develop annual budget and operating plan to support the programs

In networking and policy advocacy, the Executive Director will:

In communications, the Executive Director will:

1. See that the Board is kept fully informed on the condition of the organization and all important factors influencing it.

2. Publicize and promote the activities of the organization, its programs and goals

3. Establish sound working relationships and cooperative arrangements with community groups and organizations.

4. Ensure cordial relations with corporate donors, development organizations at national, regional and international level.

4. Represent the programs and point of view of the organization to agencies, organizations, and the general public.

In relations with staff, the Executive Director will:

1. Be responsible for the recruitment, employment, and release of all personnel, both paid staff and volunteers.

2. Ensure that job descriptions are developed, that regular performance evaluations are held, and that sound human resource practices are in place.

3. See that an effective management team, with appropriate provision for succession, is in place.

4. Encourage staff and volunteer development and education, and assist program staff in relating their specialized work to the total program of the organization.

5. Maintain a climate which attracts, keeps, and motivates a diverse staff of top quality people.

In budget and finance, the Executive Director will:

1. Be responsible for developing and maintaining sound financial practices.

2. Work with the staff, Finance Committee, in preparing a budget; see that the organization operates within budget guidelines.

3. Ensure that adequate funds are available to permit the organization to carry out its work.

4. Create an effective donor management system

5. Develop annual budget and operating plan to support the programs

In networking and policy advocacy, the Executive Director will:

Desirable Qualifications/Competencies:

· Post graduate in Social Science, Political Science, International Affairs or Human Rights

· Senior Management experience at national or International NGO for 10-15 years.

· 10 to 15 years of working experience in the development sector in Asia would be essential. Knowledge of Malaysia scenario would be an added advantage

· Programme management experience on child Rights and Child Protection would be essential.

· Knowledge of ASEAN and its process would be an added advantage

· Experience of Human resource management around 10-15 years is essential.

· Experience in using Project Cycle Management tools and Monitoring and Evaluation tools would be essential (LFA and PCM)

· He/She should possess experience in developing, monitoring and evaluation of anti-human Trafficking programmes, Child Protection/Child Rights Programmes.

· Knowledge of Child Sexual Abuse and Anti-Trafficking Programmes is essential/mandatory.

· Practical experience on advocacy and networking in Asia especially with Governments and Corporate.

· Experience on Public Private Partnership in addressing Child Rights and Child Protection with focus on violence against children would be essential. .

· Experience in financial management and office management would be mandatory.

The Individual should be Good Scholastic Standing, willing to work on irregular hours very often, excellent team builder with practical team building skills. Highly professional with lot of patience. Mature disposition and should be a potential learner. Personable with good communication and interpersonal skills. Computer literate – word, excels, PowerPoint, e-mail and internet. Self motivated and can work with minimum supervision. Ability to work in multicultural working environment.

The applicant who meets the above criteria only should apply by e-mailing their CV and cover letter explaining how they meet the above criteria to Ms. Nagasayee Malathy, pns.malathy@psthechildren.org.my on or before 20 January 2015.

No telephone calls will be encouraged. Only short listed candidates will be contacted. Owing to the volume of applications we receive, we will not be able to respond to all applications individually. If you do not hear from us within 2-3 weeks after the closing date, it means your application is not successful.

IPPF ESEAOR is seeking a dynamic International Conference on Population and Development (ICPD) Project Coordinatorfor the East & South East Asia and Oceania Regional Office in Kuala Lumpur.The role of the ICPD Project Coordinator would be to coordinate regional and national level Civil Society Organizations (CSOs) to guide civil society engagement and accelerating progress on the “International Conference on Population and Development Programme of Action” project.

Essential Selection Criteria:

The above position will be on a fixed term contract up to December 2015, subject to review and availability of funds. Salary is negotiable depending on experiences and qualifications.

Detailed job description can be obtained upon request.

Applications to be submitted by 21 January 2015 to: Head of HR & Operations, IPPF ESEAOR, No. 246 Lorong Enau off Jalan Ampang, 50450 Kuala Lumpur. Email: jobs@ippfeseaor.org ; Fax: +603-42570697; Tel: +603-42566122.

*Only shortlisted applicants will be contacted. The selected candidate is tentatively expected to start work on February 2015.

Applicants are particularly welcome from candidates openly living with HIV and AIDS and who meet the selection criteria. IPPF is committed to equal opportunities and cultural diversity. Candidates from all sections of the community are welcome to apply.

Please note that IPPF has a Protection of Children, Young People and Vulnerable Adults policy in place and you will be bound by this policy if recruited.

To help humanitarians produce informative and well-designed information products, ReliefWeb and the Visual Information Unit (VIU) of the UN Office of Humanitarian Affairs (OCHA) have...

Share information through ReliefWeb to better inform humanitarians worldwide.

Perbadanan Tabung Pembangunan Kemahiran, Kementerian Sumber Manusia adalah sebuah organisasi yang bertanggungjawab memberi pinjaman kepada pelatih jurusan teknikal dan vokasional di institusi-institusi latihan kemahiran awam dan swasta, mempelawa permohonan daripada WARGANEGARA MALAYSIA yang berkelayakan bagi mengisi kekosongan jawatan berikut:

Tarikh tutup permohonan pada 18 Januari 2015
Lokasi: Kuala Lumpur
Sektor: Berkanun/Kerajaan

Cara memohon
Permohonan hendaklah dibuat melalui aman jobsmalaysia, sila ikuti arahan dan juga panduan seperti dibawah.

1. Sila kelaman jobsmalaysia, sila klik disini
2. Sila ke Carian Segera dan pilih Cari Majikan serta masukkan keyword : PERBADANAN TABUNG PEMBANGUNAN (dan search)
3. Sila pilih Majikan:

Majikan: PERBADANAN TABUNG PEMBANGUNAN KEMAHIRAN
PERBADANAN TABUNG PEMBANGUNAN KEMAHIRAN, WILAYAH PERSEKUTUAN KUALA LUMPUR, W.P. KUALA LUMPUR. SEKTOR: HAL EHWAL SUMBER MANUSIA

4. Sila klik pada senarai iklan jawatan dan buatlah permohonan secara online.

View the original article here

Human Rights Commission (SUHAKAM) was established under the Human Rights Commission of Malaysia Act 1999, has the mandate and responsibility as a National Human Rights Institutions to promote awareness and protection of human rights.

Job Vacancies At SUHAKAM 2015

1. Penolong Setiausaha Gred 41
– Bahagian Dasar
– Bahagian Pembaharuan Perundangan Dan Triti
– Bahagian Koordinasi Antarabangsa
– Bahagian Aduan dan Pemantauan
– Bahagian Latihan
– Bahagian Perhubungan Awam
– Bahagian Pengurusan dan Kewangan

Tarikh tutup permohonan pada 23 Januari 2015

Iklan jawatan dan syarat permohonan disini

View the original article here

Position Description
The world's largest online travel retailer for Air, Cruise, Hotel and Vacation Packages is seeking a professional individual that is team oriented, motivated and career-minded to join our call center to work in our VIP Access division
Job Duties and Functions:
•Greet hotel staff in a courteous, friendly and professional manner via outbound phone support according to company quality guidelines.
•Provide global support to customers in an inbound/outbound call center environment.
•Problem resolution for customers with various issues with time constraints.
•Responsible for handling escalated issues such as guest relocations and Elite member escalations
•Adhere to defined call center procedures, standards, performance expectations.
•Analyze, diagnose and deliver known solutions to known complex problems.
•Help maintain and promote excellent client relations by managing prompt and accurate responses to all email and phone communications. This is to include but not limit hotel confirmations, Elite member pre arrivals, and daily survey
responses
•Be highly effective in managing multiple software programs while conversing with hotel support staff and guests.
•Must be able to demonstrate sound judgment in decision making, while abiding to established guide lines and procedures to ensure clear and concise
communication.
•Maintain knowledge of department processes and procedures to ensure adherence.
•Consistently meet or exceed departmental goals as outlined by management in relation to Key Performance Indicators.
•Must be dependable, able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business.
Job Tasks:
•Process In-House (guest) Customer Survey Feedback
•Fill out proper case detail
•Attach hotel confirmation replies to proper case
•Call hotels to verified preparation for Elite arrival
•Liaison for hotel / guest
•Send Pre-arrival form
•Send Elite questionnaire
•Flight arrival details/estimated arrival
•Special Guest Contact requests
•Assist with questions and concerns
Requirements:
Must be dependable, able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business.
•Schedule flexibility required and must be able and willing to work any shift including weekends and Holidays
•The ability to communicate effectively at all levels from executive management to individual contributor
•Strong call center experience required
•The ability to work unsupervised and make independent work related decisions.
•Strong, proactive follow-up skills and be able to administer and support Travel Policies
•Two years or more of recent call center experience, support services and/or help desk support
•Experience in the hospitality industry is a plus
•The ability to manage multiple programs simultaneously with a high attention to detail
• The ability to excel in a fast paced, high volume call center with various keyexpectations
•Flexibility and willingness to assist where and when needed and directed by your supervisor
•Maintain strong hotel and customer relations with a positive attitude and outgoing nature
•Experience with Microsoft Office products and various call center support programs
Education: Associates degree or higher preferred
Language : English is a must. Additional knowledge of APAC language(s), i.e. Mandarin, Japanese, Thai will be an advantage.

*LI - TS1

View the original article here

View the original article here

Permohonan adalah dipelawa daripada WARGANEGARA MALAYSIA yang berkelayakan bagi memohon jawatan berikut

The Ministry of Finance (Kementerian Kewangan) is a federal government ministry in Malaysia. It is headed by Najib Razak who is also the prime minister of Malaysia. Its headquarters is in Putrajaya Ministry of Finance The Finance Minister, as with other ministers in the Cabinet of Malaysia, is appointed by the Yang di-Pertuan Agong upon the advice of the Prime Minister.Traditionally, the Finance Minister will be a person other than the Prime Minister, however the Finance portfolio was taken up by Mahathir Mohamad during his tenure as the fourth Prime Minister (1998-1999 and 2001-2003). Subsequent prime ministers, namely Abdullah Ahmad Badawi and Najib Razak, have followed this trend of taking up the Finance Minister portfolio.

Job Vacancy At Kementerian Kewangan Malaysia

1. Pegawai Teknologi Maklumat F41
2. Penolong Pegawai Teknologi Maklumat F29
3. Akauntan W41
4. Penolong Akauntan W27

Tarikh tutup permohonan pada 23 Januari 2015

Muat turun iklan jawatan dan syarat permohonan disini

View the original article here

View the original article here

View the original article here

Responsibilities:
•Works directly with Expedia hotel partners (suppliers) in Expedia systems on behalf of market management teams in inventory management and other systems, training and guest support.
•Accesses up to 10 systems at any given time assisting suppliers and customers with resolution of financial questions, lodging or inventory inquiries and guest support.
•Provides customer service support assistance to Expedia guests with general questions.
•Provides support for escalated customer issues including re-accommodation (relocation to a new hotel) with accurate expense tracking and reporting.
•Successfully gather and analyze information in customer or supplier case management
•Assists Hotels with rejected card transactions - reissue credit cards numbers, provide training and usage guidance.
•Review accounting reconciliation data to ensure accuracy of processing.
•Makes effective decisions within his/her authority supporting Expedia customers and suppliers, escalate as necessary.
•Investigates and takes action to meet Expedia's needs.
•Growing functions in support of suppliers and customers - inventory management services, data entry, and training.
•Exercises good judgment in decision-making on behalf of customer and supplier relationship management
•Responsible for greeting customer in a courteous, friendly and professional manner according to company procedures.
•Responsible for guests relocations of hotel accommodations.
•Escalated Issues: Credits, Stop Sells, Closing Allotments, etc
•Maintain and promote excellent client relations by managing a prompt and accurate response to email and phone communications.
•Book/change/cancel reservations for lodging properties and provide necessary follow through.
•Be highly effective in managing multiple projects simultaneously.
•A problem-solver who can make independent decisions, be able to actively listen, and communicate clearly and concisely
•Maintain acceptable quality scores on all calls.
•Maintain acceptable level of performance.
•Provide solutions to the customer and provide any additional customer service /education as needed.
•Flexibility and willingness to assist where and when needed as directed by your Supervisor.

Qualifications:
•Fluent proficiency & comprehension in Japanese is required and English (preferred). Knowledge in other APAC language(s) is an added plus.
•Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis
•Highly efficient internet and phone skills, MS Office programs and highly proficient/comfortable with computers
•Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way
•Strong ability to multi-task while effectively communicating with partners/customers
•Strong time management skills
•Ability to develop effective solutions to difficult problems or situations
•Is confident about his/her ability to contribute effectively
•Independently driven to learn new applications, technologies, and skills
•Responds effectively under stressful situations
•With guidance, learns quickly on the job
•Takes responsibility for his/her actions and is receptive to constructive criticism
•Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
Work Experience and Education Guidelines:
•Travel industry background with customer service support experience (preferred)
•Familiar with accounting terms and further financial operations will be an asset
•Previous experience in customer care position (preferred).
•University Degree (required)
•High School Degree or GED (required)
•Microsoft Office application skills, including Outlook, Access, and Excel
•Fluency with internet, computer usage and web-based application skills

Core Competencies:
Customer Focus - Agents are required to handle escalated customer
situations, relocating guests from their original hotel to
another hotel due to supplier not accommodating
reservation.
Relationship Building - Agents are required to work with Market Management
on high profile and expensive relocations in order to
minimize Expedia's cost

*LI-TS1

View the original article here

View the original article here

Position Description
The world's largest online travel retailer for Air, Cruise, Hotel and Vacation Packages is seeking a professional individual that is team oriented, motivated and career-minded to join our call center to work in our VIP Access division
Job Duties and Functions:
•Greet hotel staff in a courteous, friendly and professional manner via outbound phone support according to company quality guidelines.
•Provide global support to customers in an inbound/outbound call center environment.
•Problem resolution for customers with various issues with time constraints.
•Responsible for handling escalated issues such as guest relocations and Elite member escalations
•Adhere to defined call center procedures, standards, performance expectations.
•Analyze, diagnose and deliver known solutions to known complex problems.
•Help maintain and promote excellent client relations by managing prompt and accurate responses to all email and phone communications. This is to include but not limit hotel confirmations, Elite member pre arrivals, and daily survey
responses
•Be highly effective in managing multiple software programs while conversing with hotel support staff and guests.
•Must be able to demonstrate sound judgment in decision making, while abiding to established guide lines and procedures to ensure clear and concise
communication.
•Maintain knowledge of department processes and procedures to ensure adherence.
•Consistently meet or exceed departmental goals as outlined by management in relation to Key Performance Indicators.
•Must be dependable, able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business.
Job Tasks:
•Process In-House (guest) Customer Survey Feedback
•Fill out proper case detail
•Attach hotel confirmation replies to proper case
•Call hotels to verified preparation for Elite arrival
•Liaison for hotel / guest
•Send Pre-arrival form
•Send Elite questionnaire
•Flight arrival details/estimated arrival
•Special Guest Contact requests
•Assist with questions and concerns
Requirements:
Must be dependable, able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business.
•Schedule flexibility required and must be able and willing to work any shift including weekends and Holidays
•The ability to communicate effectively at all levels from executive management to individual contributor
•Strong call center experience required
•The ability to work unsupervised and make independent work related decisions.
•Strong, proactive follow-up skills and be able to administer and support Travel Policies
•Two years or more of recent call center experience, support services and/or help desk support
•Experience in the hospitality industry is a plus
•The ability to manage multiple programs simultaneously with a high attention to detail
• The ability to excel in a fast paced, high volume call center with various keyexpectations
•Flexibility and willingness to assist where and when needed and directed by your supervisor
•Maintain strong hotel and customer relations with a positive attitude and outgoing nature
•Experience with Microsoft Office products and various call center support programs
Education: Associates degree or higher preferred
Language : English is a must. Additional knowledge of APAC language(s), i.e. Mandarin, Japanese, Thai will be an advantage.

*LI - TS1

View the original article here

View the original article here

Bank Simpanan Nasional (BSN) has progressed significantly since as a statutory body under the Ministry of Finance in 1974. To date, BSN’s customer base of 9 million is serviced by more than 6,000 employees in over 390 branches nationwide.

1. Insurance Specialist – Nationwide

Tarikh tutup permohonan pada 28 Januari 2015

Iklan jawatan dan permohonan secara online disini

View the original article here