Hotel Partner Support Agent - English Language Support

Responsibilities:
•Responsible for greeting customer in a courteous, friendly and professional
manner according to company procedures
•Maintain and promote excellent client relations by managing a prompt and
accurate response to email and phone communications.
•Respond to inventory management inquiries
•Contact lodging partners to resolve issues (questions, changes, etc.)
•Provide EPC user maintenance functions
•Proactively call lodging partners to resolve future issues
•Investigates and takes action to meet Expedia’s needs
•Growing functions in support of suppliers and customers – inventory
management services, data entry, and training.
•Flexibility and willingness to assist where and when needed as directed by
your Supervisor.
Qualifications:
•Fluent proficiency & comprehension in English is required. Knowledge in other
APAC language(s) is an added plus.
•Highly organized and detail oriented with a very strong focus on process,
trends, and root cause analysis
•Highly efficient internet and phone skills, MS Office programs and highly
proficient/comfortable with computers
•Ability to handle difficult or irate customers effectively; ability to set
expectations and deliver information in a positive way
•Strong ability to multi-task while effectively communicating with
partners/customers
•Strong time management skills
•Ability to develop effective solutions to difficult problems or situations
•Is confident about his/her ability to contribute effectively
•Independently driven to learn new applications, technologies, and skills
•Responds effectively under stressful situations
•With guidance, learns quickly on the job
•Takes responsibility for his/her actions and is receptive to constructive c
criticism
•Professional customer service skills: solutions mindset, helping nature, passion
for the customer and the customer experience
Work Experience and Education Guidelines:
•Travel industry background with customer service support experience
(preferred)
•Familiar with accounting terms and further financial operations will be an asset
•Previous experience in customer care position (preferred).
•University Degree (required)
•Microsoft Office application skills, including Outlook, Access, and Excel
•Fluency with internet, computer usage and web-based application skills

*LI-TS1
LPS-GSO-APAC-MLCC