Retail Operation Manager

Operations Manager –  Retail, Malaysia
The Operations Manager will be responsible for the retail operations of Company Retail, ensuring that all key financial & non-financial objectives are met. Other responsibilities will include the effective attraction, retention and coaching of talented employee, providing the motivation for increased sales and customer service levels. You will be a superior business intellect, responding quickly and effectively to marketplace dynamics by creating strategies that will ensure company’s continues success.
 
Primary Responsibilities

• Make sure mutually agreed monthly/quarterly/annual Sales Targets are achieved.


• Make sure Net Operating Profit per location and per Brand is as per plan.


• Make sure all KPIs are measured and maintained as per agreed plan.


• Evaluate and implement appropriate Sales Techniques to increase the team’s sales volume.


• Coach and Mentor staff to optimize operational opportunity.


• Manage sales activity for consistent results within company operational standards. Review and coach sales activities.


• Identify new retail locations and deal with the Malls for the same


• Participate in business development activities throughout market.


• Work closely with operations team to ensure a high level of customer service.


• Manage and Motivate team to increase sales and ensure efficiency;


• Manage stock levels and make key decisions about stock control;


• Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development.


• Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing;

 
Requirements

• 5 – 7 years in Management in Retail/Distribution or similar operations.


• Strong sales and oral communication skills with interpersonal skills required.


• Must be able to manage staff and work well in a team environment.


• Knowledge of retail selling techniques and strategies.


• Solid working knowledge of retail product pricing


• Must be a self-starter and self-motivated to meet job expectations and operational goals.


• Must be able to thrive in a fast paced, multi-tasking environment.


• Must be able to make decisive and accurate decisions.


• Must have the ability to manage multiple deadlines and priorities without sacrificing profitability.


• Ability to use MS-Word, MS-Excel, MS-Windows, MS-Outlook and the internet effectively

Location: Bangar Shopping Centre & The Curve
Send application to maggie.interislandgroup[AT]gmail.com