Centre Manager - Kuala Lumpur

job description

Company

A leading international shopping mall developer expanding their operations in Malaysia, currently looking for strong talent to lead a team of retail professionals.

Role

• Pursue a proactive partnership approach to working with tenants, monitoring formalized joint objectives geared to targeted increases in retail sales and densities;


• Develop and maintain highest possible retail standards, including centre appearance, visual merchandising, promotional activity, customer conversion loyalty;


• Ensure open and effective two way communication with tenant brands, encouraging new business development ideas to maximise sales and rental income;


• Ensure tenants fulfill their obligations under their lease agreements;


• Work with the marketing manager and shopping mall executives to maximise the effective use of a significant marketing budget spend to drive footfall and spend;


• Champion customer service performance to customers;


• Ensure all operational standards, including health and safety requirements are met so that customers can enjoy shopping in a clean and secure environment;


• Develop budgets and KPIs;


• Continuous budget monitoring, performance analysis, expenditure tracking with full profit and loss responsibility;


• Motivate, train and develop team members to deliver on their agreed objectives;


• Lead, develop and monitor all other members of the onsite management team and ensure behavioral compliance of all visiting contractors;


• Regular reviews/management reporting to key board executives.

Skills & Experience

• Solid and successful experience in Retail or Shopping centre management with an impressive commercial background gained within a progressive Retail/Brand or Shopping centre operator;


• Background in a multi-product/ functional environment, with high levels of numeracy and strong affinity with marketing and customers focus;


• Sophisticated understanding of retail supply chain and best practice in Property Management;


• Experience in budgeting, forecasting and strategic business planning is vital, as is the ability to provide practical guidance and counsel on business issues to local tenants;


• Experience of managing local marketing campaigns is important.


• Proficiency in Mandarin and Cantonese.

Culture & Benefits

• This company offers an attractive salary package plus additional bonus & benefits program. For the right candidate the company has long term job security, career advancement and a strong support team.

If you have these desirable experiences and skills and are looking for a new challenge, please register your expression of interest to Timothy Sangawa on +603 2036 7577