Destination Coordinator

Coordinator, Expedia Local Expert (LX) Supplier Support
Expedia Local Expert (LX) line of business makes thousands of activities and services including theme park tickets, theater shows, sightseeing tours, attractions, adventures, transfers, spa products and other services in hundreds of destinations around the world available online & offline.
The Coordinator - LX Supplier Support will work directly with LX suppliers to resolve day -to-day problems such as invoicing, inventory, stop sells, general enquiries and manage supplier relations specific to pricing, accounting discrepancies and customer escalations from call centers through phone and email interaction.
Specific responsibilities include:
The Coordinator interacts daily with external supply partners and internal Expedia teams to help resolve supplier issues as they arise.
• Assist supply partners with amendments to their offers on the various company systems
• Assist with the maintenance of a supplier database including Pricing, Inventory, Stop Sells, Accounting, Customer Complaints, Notifications, Cancelations
• Successfully gather and analyze information in supplier case management
• Makes effective decisions within his/her authority supporting Expedia customers and suppliers, escalate as necessary
• Manage accounting issues when surfaced by supplier or Expedia Accounting
• Proactively manage rate renewal and insurance projects and ongoing rate changes and insurance updates within company systems
• Assist with supply contract negotiation/amendments and insurance tracking for new and existing suppliers.
• Assist with Ad hoc projects
• Partner with peers and manager to insure departmental metrics are achieved
• Maintain and promote a high level of internal and external customer satisfaction by using professional, positive communication skills and accurate response to email and phone communications
• Be highly effective in managing multiple projects simultaneously
• Provide solutions to the suppliers and provide any additional supplier service /education as needed.
• Flexibility and willingness to assist where and when needed as directed by your Manager

Core Competencies:
- Customer Focus- Works to understand both internal and external customer needs and develop plans to meet them.
- Relationship Building- Must be able to earn trust of suppliers so they think of us first when the make a change or have situations come up that will impact our sales.
- Problem Solving- Must be able to think through complex problems, analyze data and identify root causes and take appropriate action to eliminate future issues.
- Multi-Tasking- Manage multiple competing and shifting priorities across the portfolio in combination with current projects.
- Personal Effectiveness- Must feel a strong sense of ownership to each assigned project or initiative and work it through to best possible outcome.
- Focusing on what is best for our customers, Expedia and our partners.
- Adapts well to and is energized by change
Requirement/qualifications:
• Highly organized and detail oriented with a very strong attention to details and outstanding analytical and problem solving skills
• Highly efficient internet and phone skills including MS Office programs : Outlook, Word and Excel
• Ability to excel in a fast paced, constant changing environment
• Independently driven to learn new applications, technologies, and skills
• Travel industry background with customer service support experience are preferred
• Schedule flexibility required
• Reliability is a must
• Fluency in English (written and spoken) required
• 2+ years of related experience

*LI - TS1

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