Store Front Personnel / Receptionist

Primary scope
– Attending to walk-in customer(s).
– To perform all front office reception duties and provide helpful, friendly and efficient service to visitors.
– Maintaining store front cash control.
– Managing store front reception area.
– Responsible of answering and routing all incoming calls to the respective personnel. 

Secondary scope
– Engage with customer to provide quality support of their inquiries through assigned communication platform/tools. 
– Resolve customer’s complaints, request on an empathic and timely manner. 
– Assist with request from our oversea counterparts on call request. 
– Serve as a liaison between customer and various department.
– Assist with any order processing/cancellation procedure, according to customer’s request. 
– Undertake and perform any other duties as assigned from time to time by superior.

Responsibilities
Daily
– Providing support on walk-in customer’s inquiries 
– Making calls to contact customers for currency product delivery
– Handling store front cash flow
– Preparing daily store front sales report
– Assist to provide customer support through the various communication tools:
a) Incoming calls
b) Email in the form of ticket
c) Interactive chat support system, if necessary

Requirement
– Candidate must be at least a high school graduate or above. Fresh graduates are encouraged to apply.
– Ability to perform transactions at the point of sale accurately and efficiently.
– Ability to multi-task and possess the integrity to work under pressure
– Excellent communication skill in Malay, Mandarin, English and Cantonese. Other language would be an added advantage.
– 5-day work a week
– Computer literate with proficiency in word processing software.
– Good interpersonal skill
– Ability to work independently
– Working hours: 9:30am – 6:30pm.

Interested candidates, please email your detailed resume to hr@offgamers.com