IMAC Coordinator - Cyberjaya, SGR

Job Description

This role is responsible for planning, scheduling, prioritizing and coordinating IMAC (desktop system Install, Move, Add, and Change) activities. Responsibilities may include any or all of the following: receiving, reviewing, and coordinating client’s requests for break/fix resolution, builds, adds, changes, installs, moves, and removes. They also represent Deskside and coordinate activities with interdepartmental functions such as Network Services, Maintenance, Server, etc. to ensure that IMAC’s are performed. Communication skills are critical — both with client and colleagues. They answer client questions, provide consulting on desktop computing solutions, where appropriate, and play a key role in client satisfaction for IMAC requests. They also need to have a clear understanding of the idiosyncrasies of each unique client environment, and provide related client feedback to other IGS development and service departments. They are responsible for coordinating, planning scheduling and prioritizing IMAC activities, and understanding their client requirements so that the IMAC activities flow properly.

Required Technical and Professional Expertise

Experiences in planning, scheduling, prioritizing and coordinating IMAC (desktop system Install, Move, Add, and Change) activities

Preferred Technical and Professional Experience

Experiences in planning, scheduling, prioritizing and coordinating IMAC (desktop system Install, Move, Add, and Change) activities

Required Education

Associate’s Degree/College Diploma

Preferred Education

Bachelor’s Degree

Travel Required

No Travel

Is Extensive Time Away From Home Required?

No

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Eligibility Requirements

Experiences in planning, scheduling, prioritizing and coordinating IMAC (desktop system Install, Move, Add, and Change) activities

Primary job category

Technical Services

Growth Play

None