Mobility & Workplace Platform Management - Image Builder / Test - Cyberjaya, SGR

SUMMARY
Image Builders are responsible for creating customized operating system environments using image creation tools (i.e. MDT, ImageX, CasperSuite etc.). Operating system images range from simple to complex, and may contain heavily customized look and feel, security, application, and hardware support.  As part of the role, image builders assist with implementing solutions and delivering high quality support to clients in response to varying business requirements.
 
Tasks performed involve knowledge of operating systems, hardware, application deployment and operating system build/support tools and technologies.
 
Incumbents draw upon technical skills and IT knowledge related to enterprise workstation support and image support roles.  Potential candidates must be able to work individually as well as part of a larger dynamic team, and collaborate with others in order to carry out their assigned duties.  Candidates must possess strong problem solving and organizational skills, and have experience with following established processes/procedures to support the attainment of department functions/objectives.
 
Image Builders must be flexible and may be asked to assume additional responsibilities as assigned by their peers and team leaders.
RESPONSIBILITIES
•Implement configuration changes to images per the image requirements document as approved by the client
•Work with Transitions/Transformation teams to complete solutioned image work as described by the statement of work. This includes all Process Change Requests (PCRs) during Transition/Transformation 
•Adhere to best practices, processes, procedures, documents and guidelines
•Conduct product evaluations as requested by the account solution lead
•Ensure the timely and accurate certification of both hardware and software in line with client specifications and agreed IBM and industry standards.
•Develop technical documentation (build, testing, checklists, etc) for new versions/releases, patches and images.
•Contribute to the development and continued maintenance of internal processes in line with operational and business requirements.
•Understand and adhere to all applicable Service Level Agreements (SLA) and promptly notify the account solution lead if any are in jeopardy of being missed
•Work with requestors to resolve complex issues arising as a consequence of image build activities. This includes but is not limited to software versioning, interoperability, hardware or network issues.
SKILLS
(Operational)
•Knowledge of MWPM service line components, tools, technologies & processes
•Knowledge of MWPM Factory Model Structure
 
(Communication)
•Excellent written and oral communication skills
•Fluent in language of Customer
•Excellent teamwork skills balanced with the ability to work independently
 
(Technical)
•Knowledge of Windows/ Apple/ Linux desktop operating systems, components and configuration
•Knowledge of Image Creation and Deployment tools (e.g MDT, WinPE, Altiris, SCCM OSD, IEM OSD, PXE, WDS, Mac JAMF CasperSuite, imageX)
•Knowledge of Scripting Languages (e.g., VBS, Perl, Batch Scripting and PowerShell)
•Knowledge of Virtualization Platforms (e.g., VMware ESX/Workstation, Hyper-V, VirtualBox)
•Knowledge of Active Directory and Group Policy
•Knowledge of Device Drivers
•Knowledge of Hardware BIOS/UEFI (Unified Extensible Firmware Interface)
•Problem determination and remediation