Mandarin-speaking Customer Service Associate

MAIN JOB PURPOSE

• Providing accurate information, delivery just in time and up to date inventory level, monitoring shipment and support superiors and sales team activities to achieve customers’ satisfaction. The ability to stay disciplined and cooperation with the team members and other colleagues.

ROLES & RESPONSIBILITIES

• To handle delivery matter & coordinate with customers, prepare documents, arrange transporter & etc;


• To immediately response to customers’ enquiries or forward customers’ enquiries to senior Customer Service personnel or their superior;


• To handle purchasing matter – issue PO to suppliers, coordinate with forwarder to make sure the cargo arrive on time;


• To update stock data from time to time to ensure the accuracy of data;


• To be the window person between customers, superiors & sales person;


• To check stock status before handing customers’ PO to Customer Service Executive / Sales personnel;


• To assist sales personnel to issue quotation, monitor customers payable & on-time collection if required;


• To follow-up on claims issue with suppliers;


• To make entries of PO, SO Invoice, DO, GRN into the system;


• To update of stock in the common sharing folder;


• To participate in physical stock check once in a month;


• To assist Customer Service Executive to resolve issue if any;


• To attend to incoming calls & do filing;


• To be able to negotiate or discuss with forwarder or supplier to get the problem solved to meet customers’ expectations.

REQUIREMENTS

• Malaysian Mandarin-speaker whose age ranging from 20 to 25;


• Possess educational qualification of Logistics / Customer Service / Import & Export or equivalent field;


• Possess knowledge in Microsoft Office & SAP (added advantage);


• Minimum 1 – 2 years of relevant working experience in Logistics / Supply Chain / Shipping will be a big plus point.

HOW TO APPLY

• E-mail to wteoh@pasona.my (Attn: Whitney)


• Subject Title: Application of Customer Service Associate (Jobcity)


• Attachment: Latest Resume / CV (Preferably in Microsoft Word format + a latest photo)


• Important details to be included:

* Availability for interview;
* Current / Last Drawn Salary;
* Expected Salary &
* Soonest commencement date / Notice period that you need to serve.