Customer Support Executive

Responsibilities:

•  Manage daily task and meet SLA targets


•  Handle inbound and outbound calls


•  Attend to inbound enquiries, request and feedback received via email and chatGood follow up skills


•  Liaise with appropriate departments to resolve issues brought up by customer


• Enthusiastic, self-motivated and customer focused

Requirements:

•  Min SPM/STPM/Diploma in any discipline


• Good command of written and spoken English


•  Knowledge of other foreign languages and local dialects is an added advantage


• 6 months to 1 year experience in Customer Service and/or Customer Support and/or Live Chat Support.


•  4-day work week


• Willing to work on weekends / public holidays


• Shift hours: 8.30am-8.30pm, 8.30pm-8.30am


• Good computer skills, especially Microsoft Words


• Good typing speed (min 40 wpm)


•  Can Start work immediately is an added advantage 


• Applicants should be Malaysian citizens 

Interested candidates, please email your detailed resume to hr@offgamers.com