Senior T&T Program Manager - Cyberjaya, SGR

Job Description

Role

•             You will be involved in managing a team, Client/Customer/People Management

•             Forecasting and Planning

•             Manage the daily team activities and ensure the daily operations run smoothly.

Responsibility

•             Drive Team adherence and manage monthly scheduling.

•             Manage key business metrics like SLA’s and CE

•             Run reports & conduct a thorough analysis of SLA misses.

•             Drive Continuous Improvement in the team along with metrics improvement

•             Generate dashboard and scorecards for the Team for review.

•             Performance management and appraisals for the entire Team.

•             Weekly Reviews to the Management on key deliverables.

•             One-One with the team and scheduled Monthly Team meetings.

•             Feedback and Coaching

•             Knowledge management for the team and quality control

•             Apply performance management strategies – action plans, BQ planning

•             Responsible for people/employee career development

Skills Required

•             Proven communication skills.

•             Should be open to work in shifts along with the team in customer business time

•             Must have ability to work with a team with willingness to learn and drive to achieve.

•             Practice and focused on Metrics.

•             Demonstrate Excel skills and Reporting knowledge

•             Should be able to drive Continuous Improvement in process.

 

 

Total Experience Required

7+ Years.

Eligibility RequirementsBachelor’s Degree

Required Technical and Professional Expertise

•             You will be involved in managing a team, Client/Customer/People Management

•             Forecasting and Planning

•             Manage the daily team activities and ensure the daily operations run smoothly.

Preferred Technical and Professional Experience

•             You will be involved in managing a team, Client/Customer/People Management

•             Forecasting and Planning

•             Manage the daily team activities and ensure the daily operations run smoothly.

Required Education

Bachelor’s Degree

Preferred Education

Bachelor’s Degree

Travel Required

No Travel

Is Extensive Time Away From Home Required?

No

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Eligibility Requirements

•             You will be involved in managing a team, Client/Customer/People Management

•             Forecasting and Planning

•             Manage the daily team activities and ensure the daily operations run smoothly.

Primary job category

Enterprise Operations

Growth Play

None