Mgr II, FinOps, APAC

Job Description
This position is part of the Global Financial Operations team, based in Kuala Lumpur.
The successful candidate will develop robust credit and collection processes, take care of revenue and commission reporting and analysis, and direct the day-to-day operations of the Collections function, including oversight of Collections Supervisors and related staff.

General Responsibilities:
– Manage collections operations and the development of related policies and procedures.
– Identify and implement industry, country, geographical, and currency-specific needs and requirements
– Develop goals for, and monitor, Accounts Receivable (AR) balances.
– Work extensively with worldwide internal and external business partners to improve collections results against strategic financial efforts and goals.
– Generate, review, and evaluate reports for collection accounts, credit reports, and client accounts.
– Monitor accounts and develop reports to ensure compliance with policy, local, and legal statues.
– Manage collection activities of past due, critical accounts.
– Assist with project management and/or provides leadership for non-routine projects, e.g., process re-engineering, special projects, and system implementation.
– Develop training, conduct performance reviews, and be a resource to staff

Preferred qualifications:
– Bachelor degree in Accounting or related field
– Minimum 5 years related and supervisory experience
– Detail-oriented, organized, efficient, and ability to multi-task
– Ability to make sound business decisions
– Excellent problem-solving, analytical, and mathematical skills
– Personable, positive, and enthusiastic attitude with capability to deal effectively with people both internal and external
– Excellent written and verbal communication skills in English
– Extensive knowledge of basic programs including Outlook, Excel and Word
– Self-starter, ability to work in a fast paced ever-changing environment
– High School Diploma or equivalent. Additional languages are an advantage.

Business Justification
Support and guide the Hotel Collect YoY growth in both revenue, hotels and head count in the world of Collections. Managing a large team of +20 heads, ensuring the Credit Collectors collect the invoiced revenue on time, suspend less hotels as possible and drive Direct Debit adoption.

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