Customer Service Representative

Job brief

We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

The target is to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities

• Effectively manage large amounts of incoming calls


• Generate sales leads


• Identify and assess customers’ needs to achieve satisfaction


• Build sustainable relationships of trust through open and interactive communication


• Provide accurate, valid and complete information by using the right methods/tools


• Meet personal/team sales targets and call handling quotas


• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution


• Keep records of customer interactions, process customer accounts and file documents


• Follow communication procedures, guidelines and policies


• Take the extra mile to engage customers

Requirements

• Proven customer support experience


• Track record of over-achieving quota


• Strong phone contact handling skills and active listening


• Familiarity with CRM systems and practices


• Customer orientation and ability to adapt/respond to different types of characters


• Excellent communication and presentation skills


• Ability to multi-task, prioritise, and manage time effectively

Please do not hesitate to contact us for further clarification and assistance.
Call us at +6016-3766935 or  rashpal@xyphosedge.com